IOE Student Helpdesk


Student Health and Wellbeing

Support available to students includes:

Phone and online support - Care First

Care First is a free telephone and online counselling service available to UCL students outside of standard office hours for non-academic concerns.  Information and counselling are currently provided via telephone 24/7 during the coronavirus (COVID-19) outbreak.

Phone+44 (0)800 197 4510. You can also speak to a Care First adviser online through one-to-one instant messaging. This is available through the Care First Lifestyle website (username = uclstudent / password = bentham)

Doctor – Urgent support

GP (General Practitioner/Doctor) should be a first point of contact for any issues related to physical and mental health. Doctors also provide support if you are feeling distressed and need urgent support. To access this support you should contact your GP/Doctor’s surgery in order to request an emergency appointment. If your GP/Doctor’s surgery isn't open, call the free NHS out-of-hours medical line on 111 for guidance.

Please be aware that during the current coronavirus outbreak, you should always call your doctor before visiting in person. You may be given an appointment over the phone rather than face to face.

Many UCL students living near our main Bloomsbury campus can register at the Ridgmount Practice:


Crisis support

If you need urgent medical attention, including for a mental health crisis in which you are concerned about keeping yourself safe, call 999 for urgent support (or your local equivalent if you are overseas) – you may be directed to an A&E department or an ambulance may be sent to you. 

Samaritans - www.samaritans.org.uk (116 123) offer support 24 hours a day, 365 days a year and you can contact them to talk about anything that’s troubling you, no matter how large or small the issue. 

Befrienders Worldwide is a global network of similar listening organisations – visit their website to find a support service near you if you are overseas - https://www.befrienders.org/

Further information on support during the coronavirus (COVID-19) outbreak

Comprehensive information on the support services available to you during the current pandemic is available on the Student Support and Wellbeing website.

We recommend all students keep themselves up to date with the latest information from UCL by regular checking both their UCL email account and the FAQs online.  


Student Support and Wellbeing

Students should be aware that, while there are many services on offer, it is their responsibility to seek out support and they need to be proactive in engaging with the available services. Please take a moment to look at UCL's Here to Support You booklet, or download our flyer for a brief guide on what we can offer you.

Find out about the support available to you:
wellbeing logo

 The Student Centre provides front-line administrative services to UCL students and is an excellent source of information about the services provided by Student Support and Wellbeing. They can also provide advice about a range of Student Records enquiries and fulfil requests for proof of student status.

The Student Centre
Disability, Mental Health and Wellbeing

The Disability, Mental Health and Wellbeing Team within Student Support and Wellbeing provide a comprehensive range of support services for students who are disabled or have long tem health condition which impacts upon their studies at UCL. They support students with physical and sensory impairments, specific learning difficulties, autistic spectrum conditions, mental health difficulties, and long-term health conditions. As well as arranging for adjustments to learning environments, the team loan out specialist equipment and provide one-to-one tutoring and support for students with specific learning difficulties.

Click here to access the Support for Disabled Students website.

Student Psychological and Counselling Services

Student Psychological and Counselling Services (SPCS) in Student Support and Wellbeing is dedicated to helping UCL students with personal, emotional and psychological concerns. The SPCS Team is diverse and consists of a variety of highly trained and experienced professionals, who offer short-term CBT and psychodynamic support. There are currently multiple psychiatrists and counsellors on staff with varying kinds of psychological training and expertise.

Click here to access the Student Psychological and Counselling Services website.

Student of Concern

There are many sources of support for students who are having difficulties, but sometimes it is hard to know how to help a student who appears to be struggling, particularly if they seem unwilling or unable to seek the help they need. Anyone concerned about the behaviour of a student, who believes the problem may be related to health and wellbeing issues, is encouraged to complete the online UCL Student of Concern Form.

Depending on the concerns raised, Student and Registry Service may respond by offering support or advice to the student or the person who submitted the form, liaise with support services or, if necessary, work with the relevant authorities to ensure the student is safe.

Click here for more information regarding Student of Concern.