Seeing an adviser

Student Support and Wellbeing are here if you have any issues with your health, disability or wellbeing - you can easily make a free appointment to speak to a member of our caring team.


Same-day appointments

Our same-day appointments are free of charge and allow you to speak to an adviser on the day for help and support.

To book one of these appointments, please submit an enquiry through askUCL.

Same-day appointments are available between the following times (UK time), Monday to Friday:

  • 10am and 12pm
  • 1pm and 3pm

Appointments are available throughout the year, except for UCL closure days.

We will always try to offer you an appointment during your preferred timeslot. However, appointments will be allocated on a first come, first served basis.

When requesting your appointment, please let us know if you would prefer it to be a video call, phone call or using Microsoft Teams chat functionality.

Students can request a BAME (Black, Asian or minority ethnic) adviser who they may feel has better understanding of their cultural identity. Students can also request a male or female adviser, and/or an adviser who is LGBTQ+ or has specialist training in supporting students from the LGBTQ+ community – simply let us know when you contact the team.

Pre-booked appointments

If you need support with a more complex issue or enquiry, please contact us to pre-book a free appointment. Appointments will be scheduled as soon as possible with a waiting time of no longer than two weeks. 

We offer appointments face to face, via video call, over the phone and also using Microsoft Teams chat functionality - you can choose whichever format works best for you. Please tell us as much as possible about the issues you’re experiencing when requesting an appointment, so we can make sure the right support is there for you.

Students can request a BAME (Black, Asian or minority ethnic) adviser who they may feel has better understanding of their cultural identity. Students can also request a male or female adviser, and/or an adviser who is LGBTQ+ or has specialist training in supporting students from the LGBTQ+ community – simply let us know when you contact the team.

To arrange an appointment in advance, please submit an enquiry through askUCL (our student enquiries system).

Student Adviser appointments 

Are you a first-year undergraduate? You can also speak to your Student Adviser specific to your department. 

Find your Student Adviser

Crime Prevention and Personal Safety Adviser appointments

UCL's Crime Prevention and Personal Safety Adviser, Sophie Bimson, offers phone, Teams, or face to face appointments that last up to 45 minutes between 08.30am and 3.30pm Monday to Friday.

You can speak to Sophie about any issues affecting you that are related to crime, safety or security. This might include theft, assault, harassment, domestic abuse, or sexual misconduct. Sophie can also provide guidance on how to avoid crime and can support you if you're reporting a crime to the police.

If you'd like to book a phone appointment with Sophie, please email her directly with your preferred time slot.

Find out more about personal safety at UCL.

What we provide

The Disability, Mental Health and Wellbeing (DMHW) team in Student Support and Wellbeing (SSW) provide a safe, confidential and non-judgemental space, in which you can discuss any wellbeing, mental health or disability concerns that may be affecting your ability to study. All of our support services are free of charge and open to all UCL students of all levels. 

This encompasses any personal or emotional challenges you may be experiencing, mental health difficulties such as anxiety or depression, and disability, including Specific Learning Difficulties (e.g. dyslexia) and long-term physical or mental health conditions. 

Guided by you, our advisers can:

  • make recommendations to and liaise with your department regarding reasonable adjustments for teaching and learning
  • provide advice and guidance for both you and your department, about the potential impact of your disability or mental health difficulty on your studies and how this can be accommodated
  • help you apply for exam adjustments
  • liaise with UCL Accommodation about specific requirements or difficulties arising from your condition or personal circumstances 
  • assist you with applying for disability funding, such as Disabled Students’ Allowances (DSA)
  • signpost you to other support services, including psychological and psychiatric services
  • discuss specialist one-to-one support to help you mitigate the impact of your condition on your studies
  • provide support and appropriate external referrals if you've been affected by domestic or sexual violence
  • provide information and advice if you're considering an interruption of study for health or wellbeing reasons
  • support your return to study following an interruption due to health or wellbeing reasons
  • assign you to specialist advisers, who can assist students with specific conditions such as Autistic Spectrum Conditions (ASCs) and Specific Learning Difficulties (SpLDs)

The above is not an exhaustive list, and you're welcome to contact us to find out whether we are the right service to support you.

Students can request a BAME (black, Asian or minority ethnic) adviser and/or a male or female adviser - simply let us know when you contact the team.  

What we don't provide 

Please be aware that this service does not provide counselling or other therapeutic support, or support in a mental health crisis or emergency.

Our team of advisers focus on the impact of your personal circumstances on your ability to study. Where your needs are outside of our expertise, our advisers will signpost you to other relevant services.

We work very closely with Student Psychological and Counselling Services (SPCS), who also form part of the wider Student Support and Wellbeing department.

How our appointments differ from counselling

Appointments with the Disability, Mental Health and Wellbeing (DMHW) team are for providing supportive practical advice, signposting, and implementing any reasonable adjustments that may be required. Our advisers may then recommend you access counselling services whether at UCL or externally.

Our appointments are not the same as therapeutic counselling and you should not consider attending a DMHW appointment as equivalent to attending a counselling session.

If one of our advisers has recommended that you access counselling, then we advise you to initially speak to your GP, as they’ll be in the best position to suggest effective support for any issues you may be facing.

Counselling support is also available through our Student Psychological and Counselling Services (SPCS) team here at UCL. To access this support, please complete the SPCS registration form - you'll then shortly afterwards have an initial consultation to discuss your needs.

Ensuring confidentiality

Before an appointment with a member of our team, please consider the points below to help you make sure confidentiality can be maintained.

  • Have the call or video consultation in a place where it's unlikely that others will overhear your conversation. Where possible, use written text if this is difficult to ensure.
  • Use headphones instead of having the call audio coming out of laptop/PC speakers to prevent people being able to overhear the responses from the person you are speaking to.
  • If you want to talk about someone who may hear the conversation, it is advisable to change their name and let the person you are speaking to know you are doing this through text, so you can speak freely.
  • Do not print any text from your online consultation but instead save it to a secure document on your device, to limit the chances of others viewing it.

Tell us about your disability or long-term health condition

If you feel that you might have a disability (including a Specific Learning Difficulty like dyslexia or dyspraxia) but have not received a diagnosis, please contact us through askUCL so that we can advise you further.


Students are at the heart of everything we do, and your needs are our primary concern.

If you have attended a same-day or pre-booked appointment with one of our Disability, Mental Health and Wellbeing Advisers, or if you've used the UCL 24/7 Student Support Line, we would love to hear your feedback.

Please leave your feedback here.