askUCL is the self-help centre and student enquiry system providing information and access to support services, all in one place, 24/7. It’s for all current UCL students and access is extended for up to two years after graduation.


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Have a question? askUCL

To find answers to your questions at any time of the day or night, 365 days a year, click on ask a question on your askUCL home page to view: 

  • Trending FAQs – contain up to date information and follow the academic year 
  • Quick Links – easy access to forms to contact student support services 
  • Type in a keyword to access 600+ self help FAQs containing links to UCL webpages

Need access to askUCL?

Once you have received your pre-enrolment email you will be able to generate your UCL MyAccount which will give you access to askUCL and other UCL systems, within 24 hours.

Forgotten your password?

If you have already used MyAccount to register your mobile number and/or your personal email you will be able to reset your password online.

Contact the ISD Service Desk if you have not set up the MyAccount self-service or to resolve any issues you are experiencing accessing UCL systems.

Find out how students are using askUCL to find answers to their questions

In this video we asked students about their experience of using askUCL’s self-help centre and hear from staff who personally respond to enquiries.

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What students are saying about askUCL

askUCL is useful as I can ask anything at any time and I know they will direct me to the right place.
askUCL is a very accessible way to get an answer to your questions. 
askUCL were very useful when I was lost. I used those resources for reference multiple times.
it directs my enquiries to exactly who can answer them, and usually, I receive what I need.
askUCL is so efficient. I received the response within one day and it helped me settle down to university.
askUCL is such a genius invention.

Help shape the future of askUCL

From time to time we run activities with students to get their feedback on askUCL, from the FAQ content to the layout and terminology.

If you would like to get involved in one of these activities please join our student feedback mailing list.