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If you have set up the mobile password reset (MyAccount) service you will be able to reset your password online. If you have not set up the MyAccount self-service you will need to contact the ISD Service Desk on +44 (0)20 7679 5000 to resolve any issues you are experiencing accessing the system.
Have a question? askUCL
askUCL is an information hub designed to streamline the way we handle your UCL-related questions and queries. With a large bank of FAQs available and staff on hand to help with your enquiry, you will have your questions answered in no time.
askUCL is quick and easy to use, just follow these three simple steps:
- Log-in to askUCL
- Type in your question or any key words linked to your query.
- Find an answer to your question in the FAQ bank
If there’s no answer to your question, complete the online enquiry form and somebody in the team will be in touch with a response.
Get access to askUCL
Once you have received your pre-enrolment email you will be able to generate your UCL MyAccount which will give you access to askUCL within 24 hours.
If you have not set up the MyAccount self-service you will need to contact the ISD Service Desk on +44 (0)20 7679 5000 to resolve any issues you are experiencing accessing the system.
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What students are saying about askUCL
“It directs my enquiries to exactly who can answer them, and usually, I receive what I need.
askUCL were very useful when I was lost. I used those resources for reference multiple times.
askUCL is so efficient. I received the response within one day and it helped me settle down to university.
“askUCL is a very accessible way to get an answer to your questions.
ask UCL is useful as I can ask anything at any time and I know they will direct me to the right place.
askUCL is such a genius invention.