askUCL is our self-help centre and student enquiry system designed to streamline the way we handle your enquiries. Have a question? Just askUCL.

Urgent message for all users

The askUCL system is now back online and we will be closely monitoring it for any further issues. If you still have issues logging in please follow the instructions on the log in screen to get support. We thank you for your patience and understanding while teams work through the large number of enquiries and apologise for any inconvenience caused by the unplanned system outage.

Log into askUCL

askUCL is a self-help centre designed to streamline the way we handle your enquiries. You can either browse the knowledge base of most asked questions or search for answers based on categories and keywords.

If you can't find what you're looking for, or don't think we've answered your question, you can log an enquiry directly and any questions you ask will automatically be sent to the correct team.

All your enquiries and responses are linked to your account, which means you can check the progress of your enquiry and see how we're dealing with it at any time. 


Your enquiry

Link to information security policies

You can find out more about how we respond to your enquiry and how to track its progress.


Link to Digital skills development

Find out more on solutions to common issues and troubleshooting.


Link to Academic Manual on complaints

Tell us how we're doing and help to shape the future of askUCL. 

Log into askUCL

Forgotten your password?

If you have set up the mobile password reset (MyAccount) service you will be able to reset your password online.

If you have not set up the MyAccount self-service you will need to contact the ISD Service Desk on +44 (0)20 7679 5000 to resolve any issues you are experiencing accessing the system.

The askUCL service is currently only available to enrolled current students. You can still send your email to relevant team if you are no longer a UCL student or you are yet to enrol. 

If you are struggling to log into the system, please contact the askUCLhelp team

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