IOE Student Helpdesk


Student Support for IOE students

Information and guidance on services available to all UCL students can be found below. 

Peer Support Team

This is a mentoring scheme designed to support new students through their academic journeys in university and to settle in the IOE community. You will be paired with an IOE alumnus or senior student, who will meet with you regularly 1-1 to support you on the different challenges of being a new student at UCL. For more information, please visit the Peer Support Scheme page

Keeping in Touch Campaign

As the first lockdown period showed us, it can be tough to limit social interaction and feelings of isolation might increase during this time. UCL cares about all our students, and we want to make sure you're able to look after your wellbeing and understand how to access relevant support resources if you need them. KIT ambassadors are making phone calls to all UCL students at the moment, so look out for the call. For more information, please visit the KIT information page.

UCL Support Services

UCL Student Centre

UCL Student Centre

The place to go to find out more about proof of enrolment, bank account letters, Schengen visa letters, and information regarding your student status.

Student Finance

Jar of pennies

Find out how and when you should pay your tuition fees, how much the fees will be, and how to access funding to help you pay for your fees and living expenses while you're studying with us.

Library Services

Drawing of IOE Library

Find out more about all the services that are available from your library, including locations, study spaces, electronic resources and loans.

ISD and IT Services

ISD Graphic

Information and guidance on central IT services at UCL, including email, password resetting, and remote access to Desktop@UCL.

International Students

Welcome to IOE

Support for international students designed to assist you as much as possible with settling into the UCL community, including guidance on immigration, visas and pre-arrival.

Careers & Employability

Careers Talk

Dedicated to supporting all current UCL students, researchers, and recent graduates to help you find the right path to ensure success in your future career.