There are Wardens and Student Residence Advisers at most UCL residences and you can contact them if you need support or advice.
On this page you can find out:
- more about Wardens and Student Residence Advisers
- when you should seek help from a Student Residence Adviser
- how to contact Student Residence Advisers
- how you can become a Student Residence Adviser
Student Residence Advisers (SRAs), recruited from the UCL postgraduate student community, provide an instrumental support function in UCL halls. Both SRAs and the Hall Wardens, who are UCL members of staff, live amongst students in UCL managed halls and houses. SRAs help students to settle into their new life in halls and encourage a harmonious social atmosphere, building a positive and inclusive community, and offering peer-to-peer support and guidance.
A SRA is on duty every night from 6:00pm to 8:00am the following morning, and throughout weekends and holidays. Alongside security staff who are also present at selected sites, this means there is always someone available (365 days per year) to provide support in case of an emergency in all UCL accommodation.
SRAs also deliver inclusive community events and activities, ensuring a safe and comfortable environment for all residents.
Additionally, SRAs offer pastoral support: whether you’re feeling isolated or homesick, need support in finding out about extenuating circumstances or disability support, or have a query about safety in London, your SRAs are there to guide you through it and refer you to appropriate support services.
You should seek help from an SRA if:
- someone needs basic first aid
- you are worried about a fellow resident in your halls
- you are feeling homesick or having trouble adjusting to a big city like London
- you are a victim of or witness harassment/bullying of any kind
- you would like to talk to someone about the transition into halls
Your SRAs are the first point of contact for any welfare or pastoral issues you or a fellow student may have and can help signpost you to UCL’s support services for students and can call emergency services if you ever need them. They can also help you become familiar with your accommodation site and local amenities, and provide you with useful tips for university life.
Most importantly, SRAs aim to ensure students feel safe and supported during their time in halls and the community is happy and respectful.
You will recognise your SRAs by the blue hoodies and poloshirts they wear when on duty. You can contact your SRAs by visiting reception and asking to speak to the duty SRA, or by attending one of their community building activities. In an emergency, contact the UCL Security Control Room on +44 (0)20 7679 3333 or via the SafeZone App.
There really is no issue too big or too small to bring to your SRAs, so don’t hesitate to get in touch with them.
In addition to the Wardens and SRAs, UCL also has an out of hours’ telephone counselling and information service that is free and confidential.
Are you a full-time postgraduate student at UCL and interested in becoming a Student Residence Adviser?
We begin recruitment for each academic year's SRA positions in May. Please refer to the Student Residence Adviser job advertisement on the UCL Job Portal to apply. We very much look forward to receiving your application.
“"It has been such a fun and rewarding job being an SRA. I have met so many students and facilitated so many lovely wellbeing activities which has also benefited my own mental health throughout the tough academic year. I feel like I have really developed my leadership, networking and social media skills!"
- Bandy, SRA at Schafer & Prankerd House
“The SRA role has been a terrific learning experience. It helps you develop your communication skills with a team while evolving the level of pastoral care you can provide to someone. As a SRA, I can positively engage with the student community. It is gratifying to help students build positive connections. University can be tricky for some considering they are thrown into a new environment with new people. There is a personal reward to help students reach their potential to help guide them when needed and watch them flourish. From this position, I will be able to work more effectively within a team, create engaging content for social media and run events as part of a team or single-handedly.
- Ben, SRA at John Dodgson House