Important information is kept on your student record. Make sure your details are up to date so that you don't miss any important communications.
On this page you will find information on:
- Updating your name
- Updating your postal address
- Updating your email address
- Correcting your date of birth, ethnicity or nationality
- Update your trusted contact
It is your responsibility to ensure your personal details, such as your name and address, held on the UCL central record during your studies at UCL are correct.
Please keep your details up to date
It is very important for all UCL students to keep their details up to date on Portico, in particular contact details (phone number, addresses) for you and your trusted contact. We may need to contact you or your next of kin or trusted contact in a variety of situations, so please check your details regularly.
If you need to update or correct yor name on your student record, please notify us via askUCL. You will need to attach a copy of an official document (e.g. passport, marriage certificate or deed poll) to your request.
UCL Student and Registry cannot make changes to your name on your record once your degree award is conferred or your enrolment is permanently closed for another reason (eg a Withdrawal of Study). The name on your record can be changed where an error has been made by UCL Student Records or you have undergone gender reassignment.
Students on a Tier 4 (general) student visa
Tier 4 and other visa Points Based System migrants are required to report their name change to the Home Office. The Home Office will issue you a new biometric identity card, which you must then take to the Student Centre.
It is a legal requirement that you provide UCL with current contact details for the duration of your programme of study.
You must keep your home, term-time and contact address up to date at all times. You can check that this information is up to date and amend it if necessary via Portico.
If you need to update your home address for the delivery of your degree certificate and can no longer access Portico, please contact UCL Student Records.
When you register with Information Systems Division (ISD) you will be issued with a UCL email addresses. Email is used for communication throughout UCL. Your tutors and central administrative departments will use your UCL email address to communicate with you. You may add alternative email addresses to your record via Portico.
It is your responsibility to ensure you regularly check your UCL and any additional email accounts you have updated on Portico.
If your date of birth, ethnicity or nationality is incorrect on our records, please notify us via askUCL. You will need to atttach a copy of an official document (e.g. passport, marriage certificate or deed poll) to your request.
A trusted contact is like your next of kin. They are the person we would contact if there was a serious concern about your welfare. Examples of this could be:
- Reports that you are missing
- Serious physical illness or injury
- Your mental health is deteriorating, or you are experiencing a mental health crisis
- Admittance to hospital
- Reports of risky and unwanted behaviours that can cause serious harm
- That you are not engaging with your course or with professional support
You can update your trusted contact in Portico.