Email & Calendar Services
The email and calendar service is called live@UCL. Find out here how to use the service and get help.
Explore Email & Calendar
Click on one of the links below to access information and how-to guidance
Help & Self-service Resources
- What is my email address?
When you join UCL and activate your new email account you will receive an email from Postmaster notifying you of your email address.
You will receive this email on your start date.
- What is the difference between my live login ID and my email address?
email@example.com is called your Windows Live ID and should be used to log in to your live@UCL account via Outlook Web App. It is just an ID.
firstname.lastname@example.org on the other hand is your actual email address and this is the address that you should distribute to people you know.
Although the Windows Live ID (email@example.com) works, and you will not have lost email if people have sent messages to you via your ID, you should now get in the habit of distributing your actual email address instead.
If you were to experience any issues with your account, it would be easier for UCL support staff to investigate and provide assistance if the messages were coming via your actual email address: firstname.lastname@example.org.
- How do I change my email address to include my preferred forename?
If you wish to have an email address with a different name you will need to email Postmaster to request this who will be able to set this up for you (provided there are no clashes with existing email addresses).
If you are a student, the ".14" (or ".13" or".12" depending on when you started) will remain in your email address.
Email & Calendar News and Related Information
Last Thursday (21 July) an email was sent to all UCL staff from ISD about the Lecturecast service. The email was sent in error. We would like to apologise for this email and the subsequent reply to all messages that it initiated. The email should have been sent to a much smaller number of staff users of the service.
Once we realised the error we took immediate action to stop any further spread of the message and we have now shut down this email distribution group.
We are reviewing our processes for email list generation, locking down of email distribution groups, and the sign off of wide distribution emails to reduce the chances of this happening again.
Please accept our apologies for any inconvenience caused.
Published: Jul 25, 2016 11:41:12 AM
This message is for UCL staff and students who have received an email with the subject “New gas & electricity bill” followed by your name or your name followed by “Your gas & electricity bill”.
Published: Jul 19, 2016 2:28:36 PM
Over the next few weeks ISD will be making changes to the way UCL email is received into Office365 and how spam detection and rejection is applied. In addition, there will be a change to the scanning and blocking of high risk attachments.
Published: Jul 6, 2016 10:11:06 AM
About the service
Download Office 365 Professional Plus
UCL students can obtain a copy of Office 365 Professional Plus at no cost. Office 365 includes the latest version of Word, Excel, PowerPoint, OneNote, and more.
You can install on up to 5 compatible PCs and Macs, plus 5 tablets (including iPad).
Read the instructions on how to obtain your copy.