Email & Calendar
The email and calendar service is called live@UCL. Find out here how to use the service and get help.
Explore Email & Calendar
Students and alumni: The quickest and easiest way to access your email and calendar is to use Outlook Web Access (OWA). You just need a supported web browser. The Service Desk will give you full support when using OWA.
Staff: you should use one of supported email clients (Outlook 2011 (Mac), 2013 (Windows) or OWA) for the richest experience when using live@UCL.
How to guides by desktop application
Outlook Web Access (OWA)
Outlook 2013 (Windows)
|Outlook 2011 (Mac)|
|How to guides for other applications|
Collaborating with email & calendar
Email & Calendar service news
We are making some changes to the password and identification systems used by Office 365. Starting 14:00 Friday (20 October). This work will continue throughout the weekend.
Published: Oct 16, 2017 4:57:53 PM
As a result of feedback from user testing and survey responses, we have made some improvements to the layout and navigation of email and calendar section of the website. We have also put a clearer emphasis on the email clients that ISD support, so that staff and students can make a more informed decision on which to use to access UCL email.
Published: May 22, 2017 5:18:48 PM
Help & Self-service Resources
- What is my email address?
When you join UCL and activate your new email account you will receive an email from Postmaster notifying you of your email address.
You will receive this email on your start date.
- What is the difference between my live login ID and my email address?
email@example.com is called your Windows Live ID and should be used to log in to your live@UCL account via Outlook Web App. It is just an ID.
firstname.lastname@example.org on the other hand is your actual email address and this is the address that you should distribute to people you know.
Although the Windows Live ID (email@example.com) works, and you will not have lost email if people have sent messages to you via your ID, you should now get in the habit of distributing your actual email address instead.
If you were to experience any issues with your account, it would be easier for UCL support staff to investigate and provide assistance if the messages were coming via your actual email address: firstname.lastname@example.org.
- How do I change my email address to include my preferred forename?
If you wish to have an email address with a different name you will need to email Postmaster to request this who will be able to set this up for you (provided there are no clashes with existing email addresses).
If you are a student, the ".14" (or ".13" or".12" depending on when you started) will remain in your email address.
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About the service
Get your free copy Office 365 Professional Plus
UCL students can obtain a copy of Office 2013 Professional Plus at no cost. Office 365 includes the latest version of Word, Excel, PowerPoint, OneNote, and more.
You can install on up to 5 compatible PCs and Macs, plus 5 tablets (including iPad).
Read the instructions on how to obtain your copy.