Email & Calendar
The email and calendar service is called live@UCL. Find out here how to use the service and get help.
Explore Email & Calendar
Students and alumni: The quickest and easiest way to access your email and calendar is to use Outlook Web Access (OWA). You just need a supported web browser. The Service Desk will give you full support when using OWA.
Staff: you should use one of supported email clients (Outlook 2016 (Windows and Mac), Outlook 2013 (Windows) or OWA) for the richest experience when using live@UCL.
How to guides by desktop application
Outlook Web Access (OWA)
|Outlook 2016 - Windows | Mac|
Outlook 2013 (Windows)
|How to guides for other applications|
Collaborating with email & calendar
Email & Calendar service news
Update 22/01/2018: Service has been restored, the cause of the issue is being investigated. We apologise for the inconvenience caused.
Published: Jan 19, 2018 4:57:06 PM
As a result of feedback from user testing and survey responses, we have made some improvements to the layout and navigation of email and calendar section of the website. We have also put a clearer emphasis on the email clients that ISD support, so that staff and students can make a more informed decision on which to use to access UCL email.
Published: May 22, 2017 5:18:48 PM
Help & Self-service Resources
- What is my email address?
When you join UCL and activate your new email account you will receive an email from Postmaster notifying you of your email address.
You will receive this email on your start date.
- What is the difference between my live login ID and my email address?
Your UCL userID@ucl.ac.uk (e.g. email@example.com) is called your Windows Live ID and is used as a username to log in to your live@UCL email account.
The address containing your name (e.g. firstname.lastname@example.org) is the email address associated to your account. This should be distributed to people you know.
Although the Windows Live ID (e.g. email@example.com) can also be used to send email to you, you should now get in the habit of distributing your actual email address instead.
If you were to experience any issues with your account, it would be easier for UCL support staff to investigate and provide assistance if the messages were coming via your actual email address: firstname.lastname@example.org.
- How do I change my email address to include my preferred forename?
If you wish to have an email address with a different name you will need to email Postmaster to request this who will be able to set this up for you (provided there are no clashes with existing email addresses).
If you are a student, the ".14" (or ".13" or".12" depending on when you started) will remain in your email address.
More About Email & Calendar
About the service
Get your free copy Office 365 Professional Plus
UCL students can obtain a copy of Office 2013 Professional Plus at no cost. Office 365 includes the latest version of Word, Excel, PowerPoint, OneNote, and more.
You can install on up to 5 compatible PCs and Macs, plus 5 tablets (including iPad).
Read the instructions on how to obtain your copy.