Information Services Division


Email & Calendar

The email and calendar service is called live@UCL. Find out how to use the service and get help.

Most popular

Log in to Outlook Web Access (OWA)

Change your password

Connect my device

Explore Email & Calendar

Students and alumni: The quickest and easiest way to access your email and calendar is to use Outlook Web Access (OWA). You just need a supported web browser. The IT Services will give you full support when using OWA. 
Staff: you should use one of supported email clients (Outlook 2016 (Windows and Mac), Outlook 2013 (Windows) or OWA) for the richest experience when using live @ UCL.

How-to guides by application

Microsoft Outlook logo

Outlook Web Access (OWA)

Microsoft Outlook logo

Outlook 2016 - Windows | Mac

Microsoft Outlook logo

Outlook 2013 (Windows)

View how to guides…

How to guides for other applications

Set up live @ UCL on your mobile device

Access your email on your mobile…

How-to guides for setting up iOS, Android and Windows devices.

Popular topics

Collaborating with email & calendar

Help & self-service resources

Top queries

What is my email address?

When you join UCL and activate your new email account you will receive an email from Postmaster notifying you of your email address. 

You will receive this email on your start date.

What is the difference between my live login ID and my email address?

Your UCL userID @ ucl.ac.uk (e.g. ucaaxxx @ ucl.ac.uk) is called your Windows Live ID and is used as a username to log in to your live @ UCL email account.

The address containing your name (e.g. f.bloggs.14 @ ucl.ac.uk) is the email address associated to your account. This should be distributed to people you know.

Although the Windows Live ID (e.g. ucaaxxx @ ucl.ac.uk) can also be used to send email to you, you should now get in the habit of distributing your actual email address instead.

If you were to experience any issues with your account, it would be easier for UCL support staff to investigate and provide assistance if the messages were coming via your actual email address: (e.g. f.bloggs.14 @ ucl.ac.uk).

How do I change my email address to include my preferred forename?

If you wish to have an email address with a different name you will need to email Postmaster to request this who will be able to set this up for you (provided there are no clashes with existing email addresses). 

If you are a student, the ".14" (or ".13" or".12" depending on when you started) will remain in your email address.

Further help