Email & Calendar Services
The email and calendar service is called live@UCL. Find out here how to use the service and get help.
Explore Email & Calendar
Click on one of the links below to access information and how-to guidance
During Summer/Autumn 2015 the way you log into your email and other Office365 services will change.
The change is to make it easier to log in to Office365 services and will improve the user experience for new starters in particular.
Help & Self-service Resources
- What is my email address?
When you join UCL and activate your new email account you will receive an email from Postmaster notifying you of your email address.
You will receive this email on your start date.
- What is the difference between my live login ID and my email address?
firstname.lastname@example.org is called your Windows Live ID and should be used to log in to your live@UCL account via Outlook Web App. It is just an ID.
email@example.com on the other hand is your actual email address and this is the address that you should distribute to people you know.
Although the Windows Live ID (firstname.lastname@example.org) works, and you will not have lost email if people have sent messages to you via your ID, you should now get in the habit of distributing your actual email address instead.
If you were to experience any issues with your account, it would be easier for UCL support staff to investigate and provide assistance if the messages were coming via your actual email address: email@example.com.
- How do I change my email address to include my preferred forename?
If you wish to have an email address with a different name you will need to email Postmaster to request this who will be able to set this up for you (provided there are no clashes with existing email addresses).
If you are a student, the ".14" (or ".13" or".12" depending on when you started) will remain in your email address.
Email & Calendar News and Related Information
Update Wednesday 27 January 09:40 This has now ben resolved by Microsoft
Published: Jan 26, 2016 2:34:20 PM
Update 26 January at 09:30 We have received notification from Microsoft that this has been resolved. Apologises for the inconvenience caused to you during this time
Published: Jan 22, 2016 12:24:13 PM
If you have received an email from firstname.lastname@example.org with the subject line “More scans”, please delete it immediately without opening the attachment. This email is not genuine and contains a malicious Word document. If you may have opened the attachment, please contact email@example.com for advice.
You may also have received an email from firstname.lastname@example.org with the same subject line. If so, please delete this email without opening any attachment.
Published: Jan 19, 2016 1:42:52 PM
About the service
Download Office Professional Plus
UCL students can obtain a copy of Office 2013 Professional Plus at no cost. Office 365 includes the latest version of Word, Excel, PowerPoint, OneNote, and more.
You can install on up to 5 compatible PCs and Macs, plus 5 tablets (including iPad).
Read the instructions on how to obtain your copy.