Information Services Division
Central IT services for all UCL students and staff
New student at UCL? Welcome!
Find out about the IT Services available to you and how you can connect to our services.
IT Essentials for new UCL students
Help & Self-service Resources
How to guides
We’ve created “How to” guides for all our key services. Use the search bar below to find what you are looking for or search by category. If you can’t find anything helpful then contact the Service Desk for assistance.
News & Events
We are aware that some users may be experincing some delays when releasing mobile print jobs. For urgent printing users can use the desktop@ucl service to release their job or be patient and wait for their job to appear. Please do not resend your job as this may have an impact on performance.
The eduroam authentication issues experienced today should now be resolved. Our Network team have restarted a process on the radius servers which we believe has resolved the issue.
We are monitoring the situation and encourage users to report any connection issues to the ISD Service Desk.
We apologise for any disruption this may have caused.
Please be advised the Remote Access VPN service is not yet fully compliant with Mac OS X 10.11 - El Capitan
For those of you logging in for the first time after the summer break you may have found that your email address format has changed.