Information Services Division
Central IT services for all UCL students and staff
Help & Self-service Resources
How to guides
We’ve created “How to” guides for all our key services. Use the search bar below to find what you are looking for or search by category. If you can’t find anything helpful then contact the Service Desk for assistance.
If you are a student or member of staff at the Institute of Education (IOE) then there is a section of the website dedicated to the IT services available to you.
News & Events
The UCLGuest Service should be considered unavailable/"at-risk" every day for the remainder of June between 9pm and 9am. This is to resolve ongoing service issues and improve performance.
Fake UCL Careers email – subject: Jobs at start ups, banks and consulting firms just for you! 😄💴💵💷💰 - 9 June 2016
Some staff and students are receiving emails claiming to be from UCL Careers, using the sender address email@example.com and asking users to register for TalentPool.
If you have a copy of MATLAB installed on your computer then you will receive expiry prompts informing you that you have about 58 days to update the licence. This is normal. Information Services Division (ISD) has now renewed the licence for MATLAB for a further three years, but you may need to take the following action depending on how you access MATLAB:
UCL MediaCentral - your UCL media content hosted by UCL, for UCL.
MediaCentral is a brand new service for all UCL Staff and Students supported and delivered by ISD. This new service complements UCL Communications promotional channels such as UCLTV on YouTube and UCL SoundCloud and is delivered through a "YouTube" style interface, allowing you to add video and embed this into UCL web pages, social media channels and most importantly UCL Moodle - the universities' VLE (Virtual Learning Environment). It is intended to be a rich source of media to enhance learning, teaching, research and promotional activities.