Information Services Division
Central IT services for all UCL students and staff
Help & Self-service Resources
How to guides
We’ve created “How to” guides for all our key services. Use the search bar below to find what you are looking for or search by category. If you can’t find anything helpful then contact the Service Desk for assistance.
If you are a student or member of staff at the Institute of Education (IOE) then there is a section of the website dedicated to the IT services available to you.
As part of UCL’s Data Centre Migration Programme, the production GEN database is being migrated to the new Data Centre on Thursday 24 August. This means all services that depend on GEN will be unavailable during this period. The following services will be unavailable from 6pm on Thursday 24 August until 8am on Friday 25 August:
Update: 21 August 2017
The printcapa01 print queues will be migrated today between 17:00 and 17:30 to the new printqueue.ucl.ac.uk service
in the new datacentre. If you are attempting to print to printcapa01 you may not
be able to connect to a valid print queue during this time.
We are upgrading some of our storage services next week (Monday 21 August) this will involve a short disruption of service from 08:30-08:45 on 21 August. During this time access to N: and S: drives will be unavailable. A further upgrade will be made on 24 August. This should not disrupt access to N and S drives but these services will be “at risk” between 09:00 and 12:00.