Information Services Division


Stay Secure

Learn how to stay secure online: protect yourself against viruses and spyware, handle data securely, protect your computer and more.

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Information Security Awareness course

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Click on the links below to access information and how-to guidance.

Help & self-service resources


I've received an email asking me to enter my username and password, what shall I do?

This is a 'phishing' email designed to steal your credentials.

Please note that no member of UCL staff should ever ask you for your password, nor ask you to send your password by email, so any email (or telephone call) that does is a scam. Our advice on this is that you should treat your password as you would treat the PIN number for your bank card - keep it secret and don't share it with anyone, not even your friends. 

The advice from UCL's Information Security Group (ISG) is that you should report these phishing emails to Action fraud (ISG do not have the time nor resources to report every spam individually themselves).

View some phishing email advice from ISG.

If you are unsure, ask, don't click.

How can I deal with junk mail?

The best way to deal with unwanted email is delete it or set filters up to delete detected spam.

Set up a filter for your email program.

Report an IT security incident

Information Security website

The UCL Information Security Group supports the university in its management of information risk, providing strategic guidance, advice and support to both staff and students.

View the Information Security website