Information Services Division


Stay Secure

Learn how to stay secure online: protect yourself against viruses and spyware, handle data securely, manage your passwords and more.
keep your email secure

Keep your email secure

How to deal with junk email and protect yourself from phishing scams.

manage password

Manage your passwords

Learn how to manage your UCL password and other credentials.

secure your computer

Secure your computer / remove an infection

Learn how to protect your device and how to remove an infection (malware).

encrypt your data and devices

Encrypt your data and devices

Protect your data and devices from unauthorised access with encryption.

dispose of it equipment

Dispose of IT equipment securely

Find out the process for securely disposing IT equipment.

e signature


E-signature or electronic signature is a legal way to get consent or approval on electronic documents or forms, it can replace a handwritten signature in virtually any process.

Mobile phone displaying a code

Multi-Factor Authentication (MFA)

Learn about Multi-Factor Authentication which provides an additional layer of security over and above your user ID and password.

the information security group

About the Information Security Group

Find out more about the services we offer: codes of practice, data protection, information risk management, security management system support and more.

Resources and news

Top Queries

I’ve received an email asking me to enter my username and password, what should I do?

This is a ‘phishing’ email designed to steal your credentials. Do not respond to the message. Read our advice on dealing with phishing emails.

How can I deal with junk email?

The best way to deal with unwanted email is delete it or set filters up to delete detected spam. Set up a filter for your email program.

Why can't I go to the website?

In order to prevent people accidentally visiting websites which can give them a virus, access to these websites from campus has been blocked. In some cases, you won’t notice that this has happened.

In a few cases, such as if you accidentally click on a link in an email to a malicious site (e.g. a phishing email), you will see a “page not found” error (404). This usually means that your computer has been protected from harm, and you need to take no further action.

If you need any advice on what to do, or you suspect that you may have a virus, please contact the IT Services Desk.

I have a virus on my machine, my anti-virus software won’t remove it, what else can I try?

It can sometimes take time for anti-virus software to start detecting a particular virus. See our guidance on removing an infection (malware) from your device.

Report an IT security incident

If you need to report a phishing incident. Please read our Reporting phishing guidance first before contacting us.