Information Services Division



Everything you need to know about accessing and using central computing services whether you are on campus or working remotely.

Most popular

Remote access to Desktop @ UCL

Explore computer services 

Computers on campus…

Campus computers

Where to find computers in computer workrooms, lecture theatres and kiosks and how to use them.

Staff computers

Staff computers

How to use staff computers and purchase hardware.

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Remote access

Working off campus? We provide service that allow you to access your desktop, files and UCL software applications and systems.

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Using IT services on your own or departmental device

Self-help guides for using our most popular IT services, on your own or departmental (non-Desktop @ UCL) device.

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Student laptop loan scheme

Don't have access to a computer? Find out about the laptop loan scheme in place to help students who do not have their own computer.

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Staff laptop loans and repairs

ISD has set up a laptop loan service to support UCL staff during the period of remote working. Repair of UCL devices can also be requested for pick up and delivery back to the user.

Further help & resources

Top queries 

Can I save to the desktop?

Yes your desktop files are stored on your N: Drive the full location is N:/Desktop Settings/Desktop/ where they will be backed up every night. It is also advisable to save your documents in more than one location. Other recommended places are:

How can I scan my documents or devices for viruses?

Desktop @ UCL uses FSecure to scan individual files, folders and drives for viruses and spyware.

Where can I find a list of available applications on Desktop @ UCL?

A complete list of available applications on Desktop @ UCL can be found via the links below. This will be updated as new applications or versions are made available.

Where should I save my work?

It is recommended that you save your work on Filestore @ UCL.

You should save your work on the Filestore @ UCL N: drive, if it is for personal use, or the S: drive if it is to be shared with an existing department/shared group. The Filestore @ UCL drives provide the following benefits which make them more suitable storage areas then UBS memory sticks, or external hard disks:

  • The ability to recover deleted/overwritten data within 90 days.
  • Hourly and daily backups. 
  • Antivirus/malware protection. 

More queries

Related links

Further help