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Information Services Division

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Computer support at UCL

We provide support for UCL services on a range of devices. The degree of support varies, depending on the device type (operating system used) and who owns and manages the device.

Computer support summary

The table below summarises the different support provision available to you. Further detail is available below the table.

 Linux supportmacOS supportWindows supportDesktop @ UCL
Self-help guidesGreen tick indicating that the service is supported on the deviceGreen tick indicating that the service is supported on the deviceGreen tick indicating that the service is supported on the deviceGreen tick indicating that the service is supported on the device
Local IT help (where available)Support (where available)Support (where available)

Support (where available)

Support
Service Desk support for core services*Red cross indicating that the service is not supported on the deviceGreen tick indicating that the service is supported on the deviceGreen tick indicating that the service is supported on the deviceGreen tick indicating that the service is supported on the device
Comprehensive support (ISD managed machines)Red cross indicating that the service is not supported on the deviceRed cross indicating that the service is not supported on the deviceRed cross indicating that the service is not supported on the deviceGreen tick indicating that the service is supported on the device

* Core services are: Wi-Fi, email, print, storage and remote access
** For full support, contact ISD Service Desk.


Types of support available

Self-help guides (devices not managed by ISD)

A range of self-help guides is available for machines using Windows, macOS and Linux machines.  

View how to guides for you device or operating system, starting with our most popular IT services.

Service Desk support (devices not managed by ISD)

At present, ISD Service Desk support is available for devices using Windows or macOS when using the following services:

  • Wi-Fi (eduroam)
  • Email (live @ UCL)
  • Print (Print @ UCL)
  • File storage (Filestore @ UCL)
  • Remote access (Desktop @ UCL Anywhere and VPN)

Before contacting the ISD Service Desk: ensure your Windows or macOS device is up-to-date with the current operating system release or one of the two preceding releases. See our help page for details on how to contact the ISD Service Desk.

Hardware support: for assistance with hardware problems, or any other issues not listed above, check with your department if assistance is available from a local IT support team. Alternatively, refer to the information from your device supplier. 

Full support (ISD managed devices - UCL teaching staff machines running Desktop @ UCL)

For comprehensive support beyond the self-help guides and ISD Service Desk (e.g. engineer visits and even device substitution), we recommend that you use our Desktop @ UCL service. Currently this is a Windows-based service and is available for UCL staff and on UCL teaching machines.   

If you’re using Desktop @ UCL and need help, contact the ISD Service Desk.