Information Services Division


Computers FAQs

Where should I save my work?

It is recommended that you save your work on Filestore @ UCL.

You should save your work on the Filestore @ UCL N: drive, if it is for personal use, or the S: drive if it is to be shared with an existing department/shared group. The Filestore @ UCL drives provide the following benefits which make them more suitable storage areas then UBS memory sticks, or external hard disks:

  • The ability to recover deleted/overwritten data within 90 days.
  • Hourly and daily backups.
  • Antivirus/malware protection.
Where can I find a list of available applications on Desktop @ UCL?

A complete list of available applications on Desktop @ UCL can be found via the links below. This will be updated as new applications or versions are made available.

Can I save to the desktop?

Yes your desktop files are stored on your N: Drive the full location is N:/Desktop Settings/Desktop/ where they will be backed up every night. It is also advisable to save your documents in more than one location. Other recommended places are:

How can I scan my documents or devices for viruses?

Desktop @ UCL uses FSecure to scan individual files, folders and drives for viruses and spyware.

When I try to load an application it says "You are accessing a restricted application or trying to update an application that you do not have permission to do so" - why is this?

For licensing reasons some software is not available to all students by default.  If you require access to a restricted application, please contact the IT Services

The software I require is not available - how do I request new or updated software?

If the application or version is not available, you can request new software (Staff only)

How can I pin applications to the start menu?
I receive an add-on pop-up message when using Internet Explorer

When you get this message, please click Allow pop-ups.

What is my storage allowance as a student?

You are allocated 100GB of storage. Please see the Filestore @ UCL pages for further information.

I am unable to locate Word 2013 in the all programs list, how can I find it?

Some of the more common programs you use will be listed under the name of the software provider. For example Word 2013 will be found under Microsoft Office 2013. Some further examples are:

  • Dreamweaver - Adobe
  • Photoshop Elements - Adobe

Browsers such as Firefox and Internet Explorer can be found under Browsers

When I launch Office I have noticed that I have a OneDrive (formerly Skydrive), can I use it?

Yes you can use it, but please note that this storage is not supported by UCL.

I am an Alumni, can I log in to Desktop @ UCL pcs/Anywhere?

By default Alumni do not have access to Desktop @ UCL.  If you believe you should have access, please contact the IT Services

I receive a message to say 'could not start app' when I attempt to connect to the Citrix App on my personal computer. What does this mean?

Published applications are only available online, therefore you need a Network or Internet connection to access these. If you try accessing a published application when offline, you will see a pop up box saying 'Could not start app' and 'There was a problem contacting "Store".'

How do I access Zotero plugin for Word?

Please visit the Library Zotero info page for information on how to access the Zotero plugin.

Python Package download - I am getting the error 'the current user does not have write permissions to the target environment. Environment location: C:\Program Files\Anaconda3' at the end of the installation process. How can I fix this?

You will need to create your own python virtual environment on your N: drive by following the instructions below.  Note that "MyEnv" is an example name - you can use any name.
From the Start Menu click "Anaconda Prompt" under "Anaconda3 (64-bit)"
Run the following commands from the prompt:
python -m venv N:\Development\MyEnv
cd N:\Development\MyEnv\Scripts
You can then install and run any python packages you require in that environment, for example:
pip install -U jupyter
jupyter notebook

Why can't I launch Jupyter Lab from within Anaconda Navigator?

The current deployed version of Anaconda doesn’t allow you to launch Jupyter Lab from Anaconda Navigator due to the need for elevated permissions.
You can either launch Jupyter Lab in the base python environment from the Start Menu (Start > Anaconda3 (64-bit) > Jupyter Lab) or setup your own python virtual environment and install Jupyter there (See previous FAQ for further info).