Information Services Division


Staff laptop loans and repairs

ISD has set up a laptop loan service to support UCL staff during the period of remote working. Repair of UCL devices can also be requested for pick up and delivery back to the user.

Provision of laptops and laptop loans

ISD only has a limited supply of laptops available for loan. All staff need to consider whether their need to borrow a laptop is valid. Loan laptops are for those individuals who do not have access to any IT equipment at home. 

  1. Where possible, if UCL staff do not have a UCL supplied laptop they should use their personal device if they have one available.
  2. If a member of staff does not have access to personal device or if the personal device they were using is no longer working, they should find out if their department is willing to procure a UCL laptop for them.
  3. If the department agrees to fund a UCL laptop, staff should follow the standard process for buying hardware
  4. In instances where the department is unable to fund a UCL laptop, then ISD can supply a laptop on a short-term loan.

Note:  Maximum loan period is 12 weeks and the laptop can be collected from ISD.

To enable prioritisation of a limited supply of equipment please provide approval from your departmental Computer Rep, with a statement of the impact of not having a laptop available.

To request a loan laptop please complete the request form. You will require your UCL Login details.

Laptop repairs

A departmental device, or an ISD supplied loan device, could develop a hardware or software fault that cannot be resolved remotely. If you need to get a laptop repaired please contact the IT Services desk. The support team will then contact you directly to arrange the repair.