UCL Information Services Division


IT essentials for new UCL students


This is your guide to central IT services at UCL. Work through our top 5 suggestions first, this will quickly get you up and running with your IT account - and save you time later.

Horizontal rule

Top 5 things to get you up and running

Number 1

Connect to Wi-Fi

If your device can see the ‘eduroam’ wireless network, then connect. You will be prompted to enter your UCL user ID and password – make sure you add @ucl.ac.uk after your user ID! E.g. ucaaxxx@ucl.ac.uk. Otherwise, follow our connection guides  online

Number 2

Check your email

1. Go to the live@UCL login page
2. Enter your user ID@ucl.ac.uk E.g. ucaaxxx@ucl.ac.uk and your UCL password
3. Click Sign in
More information about the UCL email & calendar service

Number 3

Register your phone for password resets

If you haven't already done so, make sure you register your phone number with us so that you can reset your password online. It takes less than a minute!

Number 4

Download the UCL Go! app

UCL Go mobile app

Get useful information on the move. View campus maps, your timetable, or find an available PC in one of the computer workrooms. Download via your app store. More information about UCL Go!

Number 5

Check out online training on lynda.com

Access hundreds of thousands of free online training videos - everything from mastering Microsoft Excel to presentation skills!

Keep up to date!

Keep up to date with news and information about our service via service news

Using laptop on campus
Horizontal rule

Got it? Great. Here are some other things you need to know...

Log in from home
Stay secure
Get Microsoft Office Professional Plus for free
Download free anti-virus and other software
Finding computer workrooms on campus
Printing, copying and scanning on campus
Digital Education (E-Learning)
Develop your digital skills with free IT training courses and online resources
Borrow a laptop on campus for free
Get IT support if you have a disability
Cruciform hub computer workroom