This is your guide to central IT services at UCL. Work through our top 5 suggestions first, this will quickly get you up and running with your IT account - and save you time later.
Top 5 things to get you up and running
Connect to Wi-Fi
If your device can see the ‘eduroam’ wireless network, then connect. You will be prompted to enter your UCL user ID and password – make sure you add @ucl.ac.uk after your user ID! E.g. firstname.lastname@example.org. Otherwise, follow our connection guides online.
Register now for self-service password resets
If you haven’t already done so, make sure you register your phone number with us so that you can reset your password online.
It’ll take less than a minute. Once you’ve done it, you can reset your password anywhere, anytime. Don’t wait until you forget your password or it expires – register now!
Check your email
1. Go to the live@UCL login page
2. Enter your user ID@ucl.ac.uk E.g. email@example.com and your UCL password
3. Click Sign in
More information about the UCL email & calendar service
Download the UCL Go! app
Get useful information on the move. View campus maps, your timetable, or find an available PC in one of the computer workrooms. Download via your app store. More information about UCL Go!
Attend an IT induction session
Come along to a short presentation about IT services available to you at UCL. Sessions will be held at the start of term. You are welcome to attend any session, whether it is in your timetable or not. See our inductions page for the date, time and location.
Contact the ISD Service Desk
Keep up to date!
Keep up to date with news and information about our service via service news
Got it? Great. Here are some other things you need to know...
- Log in from home
- Stay secure
It’s important to learn how to stay secure online; protect yourself against viruses and spyware, stay safe with email, and manage your UCL password. UCL will never ask you for your password. Please ignore such requests and report them to the ISD Service Desk.
- Get Microsoft Office Professional Plus for free
You have access to Office Professional Plus for free.
- Download free anti-virus and other software
Visit the software web page to download free anti-virus software for your machine. You can also download other software for your computer.
- Finding computer workrooms on campus
How to log in
Enter your UCL user ID (e.g. ucaaxxx) and password at the login screen. You do not need to type @ucl.ac.uk after your user ID.
Don’t queue for PC!
Find a free machine using PC Availability. Access from the UCL Go! mobile app.
- Printing, copying and scanning on campus
You receive £12 free credit,to get you started, after that you will need to top-up.
From a Desktop@UCL computer in a workroom or from Desktop@UCL Anywhere Remote access service, select the following print queue: print-UCL. You can also print from your mobile device. Instructions are online.
- Digital Education (E-Learning)
Moodle provides access to online resources and activities for all your UCL courses.
Within Moodle, the My Feedback report allows you, and your personal tutors, to view all of your feedback and grades across modules.
Use the Online Timetable to view your academic schedule. Log in to Portico to select your modules, find out exam results and more.
- Develop your digital skills with free IT training courses and online resources
- Borrow a laptop on campus for free
Want to work on the move?
Why not borrow a laptop, free of charge! Laptops can be borrowed from a number of Library sites on a short term basis.
- Get IT support if you have a disability
The Disability IT Support Analyst will help you meet your ergonomic and assistive technology needs. More information on the Disability IT Support pages
The SENIT Suite is equipped with an up-to-date range of software and technology, designed for students with disabilities. Inductions must be booked through the Disability Office or Disability IT Support Analyst.