Information Services Division


IT essentials for new students

This is your guide to central IT services at UCL. Work through our top 5 suggestions first, this will quickly get you up and running with your IT account - and save you time later.

Top 5 things to get you up and running

Connect to Wi-Fi

If your device can see the ‘eduroam’ wireless network, then connect. You will be prompted to enter your UCL user ID and password – make sure you add @ucl.ac.uk after your user ID! E.g. ucaaxxx@ucl.ac.uk. Otherwise, follow our connection guides.

Register now for self-service password resets

If you haven’t already done so, make sure you register your phone number on UCL's MyAccount service, so that you can reset your password online.

It’ll take less than a minute. Once you’ve done it, you can reset your password  anywhere, anytime. Don’t wait until you forget your password or it expires – register now!

Check your email

1. Go to the Outlook Web Access (OWA)
2. Enter your user ID@ucl.ac.uk E.g. ucaaxxx@ucl.ac.uk and your UCL password
3. Click Sign in
More information about the UCL email & calendar service

UCL Go! logo
Download the UCL Go! app

Get useful information on the move. View campus maps, your timetable, find available study spaces or find a free PC in one of the computer workrooms. Download via your app store. More information about UCL Go!

Attend an IT induction session

Come along to a short presentation about UCL IT services available to you at UCL. Sessions will be held at the start of term. You are welcome to attend any session, whether it is in your timetable or not. Find out the date, time and location on our inductions page.

Got it? Great. Here are some other things you need to know...

Log in from home

Access your files, apps and desktop from anywhere with Desktop@UCL Anywhere…

Log in remotely using the Desktop @ UCL Anywhere service. Desktop @ UCL Anywhere allows you to access your applications, files and desktop from your own computer or device.

Log in to Desktop @ UCL Anywhere

Stay secure

Stay Safe…

It’s important to learn how to stay secure online; protect yourself against viruses and spyware, stay safe with email, and manage your UCL password. UCL will never ask you for your password. Please ignore such requests and report them to the ISD Service Desk.

Find out more about staying secure online

Get Microsoft Office Professional Plus for free

Microsoft Office 365…

You have access to Office Professional Plus for free.

Find out more about Office Professional Plus

Download free anti-virus and other software

Visit the software web page to download free anti-virus software for your machine. You can also download other software for your computer.

Computer workrooms on campus

How to log in

Enter your UCL user ID (e.g. ucaaxxx) and password at the login screen. You do not need to type @ucl.ac.uk after your user ID.

Find out more about the student computer workrooms

UCL Go! logo
Don’t queue for PC!

Find a free machine using PC Availability. Access from the UCL Go! mobile app.

Printing, copying and scanning on campus

Print, copy & scan services at UCL…
You receive £12 free credit,to get you started, after that you will need to top-up
Note: we cannot issue refunds, so don't buy too much credit!


To print:

From a Desktop @ UCL computer in a workroom or from Desktop @ UCL Anywhere Remote access service, select the following print queue: print-UCL. You can also print from your mobile device. Instructions are online.

Study support

Image of a keyboard with an E-Learning button…
Moodle provides access to online resources and activities for all your UCL modules.

My Feedback shows you and your personal tutor your assessment feedback from across Moodle courses on a single page.

Lecturecast is used to record many classes in our larger teaching spaces - the recordings are available through Moodle.

To get you started, we've created the 'Learning with Technology' course (available from the Moodle Help menu).


Use the Online Timetable to view your academic schedule. Log in to Portico to select your modules, find out exam results and more.

Find out more

Develop your digital skills with free IT training courses and online resources

Visit our training pages to view our range of courses and learning materials. We also run a drop-in service for individual help with IT skills.

Lynda.com logo…
Learn at your own pace with Lynda

You have free and unlimited access to thousands of video tutorials and training courses.

Log in to lynda.com

Borrow a laptop on campus for free

Borrow a laptop for free in UCL libraries…

Want to work on the move?

Why not borrow a laptop, free of charge! Laptops can be borrowed from a number of Library sites on a short term basis.

Find out more about laptop loans

Get IT support if you have a disability

Wheelchair user on a laptop…

The Disability IT Support Analyst will help you meet your ergonomic and assistive technology needs. More information on the Disability IT Support pages

SENIT Suite:

The SENIT Suite is equipped with an up-to-date range of software and technology, designed for students with disabilities. Inductions must be booked through the Disability Office or Disability IT Support Analyst.