IT essentials for new students
Work through our top four suggestions, this will get you up and running with your IT account – and save you some time later.
Connect to Wi-Fi
If your device can see the ‘eduroam’ wireless network, then connect.
Enter your UCL user ID and password – make sure you add @ucl.ac.uk after your user ID (e.g. email@example.com).
Need help connecting? Drop by one of our Wi-Fi clinics. Dates and times below.
Log in to email
Log in to Outlook Web Access (OWA)
Download the UCL Go! app
Get useful information on the move. View campus maps, your timetable, find an available study space or a free PC in one of the computer workrooms.
Download via your app store.
Download anti-virus software
Download free anti-virus software for your machine.
You can also download other software for your computer such as Office Professional Plus.
Got it? Great. Here are some other things you need to know...
- Log in from home
Log in remotely using the Desktop @ UCL Anywhere service. Desktop @ UCL Anywhere allows you to access your applications, files and desktop from your own computer or device.
- Stay secure
It’s important to learn how to stay secure online; protect yourself against viruses and spyware, stay safe with email, and manage your UCL password. UCL will never ask you for your password. Please ignore such requests and report them to the ISD IT Services.
- Get Microsoft Office Professional Plus for free
You have access to Office Professional Plus for free.
- Computer workrooms on campus
How to log in
Enter your UCL user ID (e.g. ucaaxxx) and password at the login screen. You do not need to type @ucl.ac.uk after your user ID.
Don't queue for a computer!
Find a free machine using PC Availability.
- Printing, copying and scanning on campus
You receive £12 free credit to get you started, after that you will need to top-up.
Note: we cannot issue refunds, so don't buy too much credit!
From a computer in on of the workrooms or from Desktop @ UCL Anywhere Remote access service, select the following print queue: print-UCL. You can also print from your mobile device. Instructions are online.
- Digital learning
Develop your digital skills
Visit our training pages to view our range of courses and learning materials. We also run a drop-in service for individual help with IT skills.
Learn at your own pace with LinkedIn Learning
You have free and unlimited access to thousands of video tutorials and training courses. Log in to LinkedIn Learning.
Digital learning course
Explore our short Moodle course, Digital Learning at UCL, to find out more about the digital skills you might need and the tools and services you might encounter during your course. Moodle is UCL’s online learning space.
- Collaborate with Microsoft Teams
Want to collaborate with fellow students?
Teams lets you quickly pull together a team of people inside and outside of UCL, chat with others to drive fast and inclusive conversations and securely share and co-author documents. Customise Teams by adding fingertip access to shared notes, webpages, and apps. Use meetings and calling to collaborate in real time from wherever you are.
- Borrow a laptop on campus for free
Want to work on the move?
Why not borrow a laptop, free of charge! Laptops can be borrowed from a number of Library sites on a short term basis.
- Get IT support if you have a disability
The Accessibility Technologists will help you meet your ergonomic and assistive technology needs. More information on the Accessibility Hub support pages
The Accessibility Hub is equipped with an up-to-date range of software and technology, designed for students with disabilities. Inductions must be booked through the Disability Office or Accessibility Technologists.
- Attend the student induction programme in your department
Among the many things you'll learn about at your departmental induction programme, is how to get started with IT at UCL.
If you're unable to attend, you can watch the IT essentials presentation online.
Need help connecting to Wi-Fi? Drop in at one of our clinics:
- Wednesday 18 September, 10-11:30am at the Student Centre.
- Thursday 19 September, 2-3:30pm at DMS Watson Library.
- Friday 20 September, 10-11:30am at the Student Centre.
- Monday 23 September, 2-3:30pm at DMS Watson Library.
- Tuesday 24 September, 2-3:30pm at the Student Centre.
- Thursday 26 September, 10-11:30am at DMS Watson Library.
- Friday 27 September, 2-3:30pm at the Student Centre.
- Wednesday 2 October, 10-11:30 am at DMS Watson Library.
Need help with printing?
Staff will be on hand to assist from 23 September to 4 October in the following locations:
- Science Library.
- Student Centre.
- Main Library.
Staff will be generally be available between 9am-5pm on those days.
Try our how to guides
Search from the help categories or use the search bar to find what you're looking for.
Contact the IT Services desk
- Log your issue online via the self-service portal
- Visit the IT Services desk at one of their four locations:
Student Centre (27-28 Gordon Square, first floor)
Main Library (Wilkins building, Gower Street)
DMS Watson Library (Malet Place (ground floor)
Institute of Education Library (20 Bedford Way, fourth floor)
Keep up to date!
Keep up to date with news and information about our service via service news.