IT essentials for new students
Top 5 things to get you up and running
Connect to Wi-Fi
If your device can see the ‘eduroam’ wireless network, then connect. You will be prompted to enter your UCL user ID and password – make sure you add @ucl.ac.uk after your user ID! E.g. firstname.lastname@example.org. Otherwise, follow our connection guides.
You can also get help by coming along to one of our Wi-Fi clinics.
Wi-Fi clinics open at start of term
Where: DMS Watson Library in pod 2 on the ground floor (see map).
Time: 2-3:30pm on each of the following dates.
- Wednesday 19 September
- Thursday 20 September
- Monday 24 September
- Tuesday 2 October
- Thursday 4 October
Register now for self-service password resets
If you haven’t already done so, make sure you register your phone number on UCL's MyAccount service, so that you can reset your password online.
It’ll take less than a minute. Once you’ve done it, you can reset your password anywhere, anytime. Don’t wait until you forget your password or it expires – register now!
Check your email
1. Go to the Outlook Web Access (OWA)
2. Enter your user ID@ucl.ac.uk E.g. email@example.com and your UCL password
3. Click Sign in
More information about the UCL email & calendar service
Download the UCL Go! app
Get useful information on the move. View campus maps, your timetable, find available study spaces or find a free PC in one of the computer workrooms. Download via your app store. More information about UCL Go!
Attend an IT induction session
Come along to a short presentation about UCL IT services available to you at UCL. Sessions will be held at the start of term. You are welcome to attend any session, whether it is in your timetable or not. Find out the date, time and location on our inductions page.
Got it? Great. Here are some other things you need to know...
- Log in from home
- Stay secure
It’s important to learn how to stay secure online; protect yourself against viruses and spyware, stay safe with email, and manage your UCL password. UCL will never ask you for your password. Please ignore such requests and report them to the ISD Service Desk.
- Get Microsoft Office Professional Plus for free
You have access to Office Professional Plus for free.
- Download free anti-virus and other software
Visit the software web page to download free anti-virus software for your machine. You can also download other software for your computer.
- Computer workrooms on campus
How to log in
Enter your UCL user ID (e.g. ucaaxxx) and password at the login screen. You do not need to type @ucl.ac.uk after your user ID.Don’t queue for PC!
Find a free machine using PC Availability. Access from the UCL Go! mobile app.
- Printing, copying and scanning on campus
- You receive £12 free credit,to get you started, after that you will need to top-up.
Note: we cannot issue refunds, so don't buy too much credit!
From a Desktop @ UCL computer in a workroom or from Desktop @ UCL Anywhere Remote access service, select the following print queue: print-UCL. You can also print from your mobile device. Instructions are online.
- Study support
- Moodle provides access to online resources and activities for all your UCL modules.
My Feedback shows you and your personal tutor your assessment feedback from across Moodle courses on a single page.
Lecturecast is used to record many classes in our larger teaching spaces - the recordings are available through Moodle.
To get you started, we've created the 'Learning with Technology' course (available from the Moodle Help menu).
Use the Online Timetable to view your academic schedule. Log in to Portico to select your modules, find out exam results and more.
- Develop your digital skills with free IT training courses and online resources
- Borrow a laptop on campus for free
Want to work on the move?
Why not borrow a laptop, free of charge! Laptops can be borrowed from a number of Library sites on a short term basis.
- Get IT support if you have a disability
The Disability IT Support Analyst will help you meet your ergonomic and assistive technology needs. More information on the Disability IT Support pages
The SENIT Suite is equipped with an up-to-date range of software and technology, designed for students with disabilities. Inductions must be booked through the Disability Office or Disability IT Support Analyst.