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IT essentials for new students

Welcome to UCL. This is your student guide to central IT services.

Work through our top four suggestions, this will get you up and running with your IT account – and save you some time later.

Number 1

Connect to Wi-Fi

If your device can see the ‘eduroam’ wireless network, then connect.

Enter your UCL user ID and password – make sure you add @ucl.ac.uk after your user ID (e.g. ucaaxxx@ucl.ac.uk).

Number 2

Log in to email

Log in to Outlook Web Access (OWA)

Go to: www.outlook.com/ucl.ac.uk
Enter: (your user ID)@ucl.ac.uk e.g. ucaaxxx@ucl.ac.uk then enter your password.

Number 3

Download the UCL Go! app

Get useful information on the move. View campus maps, your timetable, find an available study space or a free PC in one of the computer workrooms.

Download via your app store.

Number 4

Download anti-virus software

Download free anti-virus software for your machine.

You can also download other software for your computer such as Office Professional Plus.

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Got it? Great. Here are some other things you need to know...

Log in from home

Access your files, apps and desktop from anywhere with Desktop@UCL Anywhere…

Log in remotely using the Desktop @ UCL Anywhere service. Desktop @ UCL Anywhere allows you to access your applications, files and desktop from your own computer or device.

Log in to Desktop @ UCL Anywhere

Stay secure

Stay Safe…

It’s important to learn how to stay secure online; protect yourself against viruses and spyware, stay safe with email, and manage your UCL password. UCL will never ask you for your password. Please ignore such requests and report them to the ISD IT Services.

Find out more about staying secure online

Get Microsoft Office Professional Plus for free

Microsoft Office 365…

You have access to Office Professional Plus for free.

Find out more about Office Professional Plus

Computer workrooms on campus

How to log in

Enter your UCL user ID (e.g. ucaaxxx) and password at the login screen. You do not need to type @ucl.ac.uk after your user ID.

Find out more about the student computer workrooms

Don't queue for a computer!

Find a free machine using PC Availability.

UCL Go! logo

Access the UCL Go! mobile app

Printing, copying and scanning on campus

print@UCL logo

You receive £12 free credit to get you started, after that you will need to top-up
Note: we cannot issue refunds, so don't buy too much credit!

To print:

From a computer in on of the workrooms or from Desktop @ UCL Anywhere Remote access service, select the following print queue: print-UCL. You can also print from your mobile device. Instructions are online.

Find out more about printing at UCL

Digital learning

Develop your digital skills

Visit our training pages to view our range of courses and learning materials. We also run a drop-in service for individual help with IT skills.

Learn at your own pace with LinkedIn Learning

You have free and unlimited access to thousands of video tutorials and training courses. Log in to LinkedIn Learning.

Digital learning course

Explore our short Moodle course, Digital Learning at UCL, to find out more about the digital skills you might need and the tools and services you might encounter during your course. Moodle is UCL’s online learning space.

Access the Digital at UCL course

Borrow a laptop on campus for free

Generic laptop computer…

Want to work on the move?

Why not borrow a laptop, free of charge! Laptops can be borrowed from a number of Library sites on a short term basis.

Find our more about laptop loans

Get IT support if you have a disability

Wheelchair user on a laptop…

The Accessibility Technologists will help you meet your ergonomic and assistive technology needs. More information on the Accessibility Hub support pages

Accessibility Hub

The Accessibility Hub is equipped with an up-to-date range of software and technology, designed for students with disabilities. Inductions must be booked through the Disability Office or Acessibility Technologists.

Get help

Try our how to guides

Search from the help categories or use the search bar to fins what you're looking for.

Contact the IT Services desk

  • Log your issue online via the self-service portal 
  • Visit the IT Services desk at one of their four locations:
    Student Centre (27-28 Gordon Square, first floor)
    Main Library (Wilkins building, Gower Street)
    DMS Watson Library (Malet Place (ground floor)
    Institute of Education Library (20 Bedford Way, fourth floor)

Keep up to date!

Keep up to date with news and information about our service via service news.