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UCL Go!

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A mobile app for student tasks

UCL Go mobile app…

UCL Go! is an application for students to access UCL University and Union information directly from their mobile devices. Currently this includes:

  • Timetable - access to events in the online timetable.
  • Library Services – books on loan, renew books, search the catalogue and reserve books
  • Campus Maps - High resolution maps of the main Bloomsbury, Archway and Hampstead campuses
  • PC Availability - Giving you up to date availability of computers and workrooms across campus.
  • News - Provides selectable RSS feeds of University and Union news and events.
  • TFL Information – Live information on cycle hire, tube status and bus arrival times using TFL data feeds
  • Staff Directory - the UCL phone directory
  • Key Info - Gives a host of information including contact details for Union clubs and societies, Union and University services, library opening times and lots more.

Frequently Answered Questions

Device Support

The app can be used on any fairly recent Android device or iPod, iPad or iPhone.

Any other smartphone with a browser, desktop or laptop computer can be used to access the Web version of UCL Go! at https://ucl.ombiel.co.uk

Why do I sometimes have to login twice?

The first time you run the application you can log in either as a ‘Guest’ or as a ‘University Member’ using your UCL username/password (NB. Make sure you use your username not your email address.)

If you log in as a ‘University Member’ (which we recommend) this information is stored within the app and presented to the Library and Timetable menu options when you use them so you do not have to login to these services.

If you login as ‘Guest’ you will be asked to enter your username/password every time you use the Library or Timetable

How to use UCL Go!

The Android and Apple native apps have a slightly different interface. To see how to use the interface for your device go to:

Apple

  • Settings -> View Intro to App

Android

  • Menu -> Settings -> Show Introduction Again
What happens when I change my UCL password?

Provided you have logged in as a ‘University Member’ the 1st time you login to UCL Go! after changing your password you will be asked for your username and your new password.

Note that there is a delay between the password change being made and this being propagated to all systems. If your computer network logon password has been changed, then this will work on UCL Go!

How do I provide feedback?

This can be done in several ways.

We encourage users to Rate the App on the Apple App Store or Android Play Store.

Email Feedback on use of the application to uclgo-feedback@ucl.ac.uk.

Use the in app feedback, Settings -> Send Feedback on iOS devices, menu icon -> Feedback on Android devices and the Feedback icon on the web interface to send feedback, report a problem or make a suggestion. If you report a problem please try and give some details.

Issues should be reported to servicedesk@ucl.ac.uk

Why can I not see my Staff Personal timetable?

This application is designed for students and therefore only uses the data from student timetable records.

If you are both a student and a member of staff, you will only see your student timetable entries.

If you are a member of staff only, you will see an empty timetable.

(The vendor supplies a similar application that is aimed at Staff which would provide access to staff focussed information. At present there are no plans to introduce this, but this will be reviewed if there is a requirement in the future.)

Why are some of my timetable entries missing?

Group information such as a set of tutorials which have not been fitted by your department will not appear in your Personal Timetable on the mobile device.

On the Common Timetable website, there is an option to view this unfitted group information.

Why is my library information incorrect / missing?

If you have both a staff and student userid, you may have 2 library records (even though only 1 of these is in use). As both userids have the same UCL Person Identifier (UPI), only 1 of these library records can be found by UCL GO! and this is what is shown. If this is not your primary library account, this can be changed by contacting the ISD Service Desk.

If you have a staff library record only, this will be shown.

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