IOE Student Helpdesk



The IOE Student Helpdesk team is here to help with any information or advice that you might need once fully enrolled onto your programme at UCL's Institute of Education.

IOE Student Helpdesk Photo

Opening Times

Our usual term-time opening hours are:

Monday9.30am to 5.00pm
Tuesday9.30am to 5.00pm
Wednesday9.30am to 5.00pm
Thursday9.30am to 5.00pm
Friday9.30am to 5.00pm

IOE Student Helpdesk, Level 5 Core A Wing, 20 Bedford Way, London, WC1H 0AL

What we do

We offer help and advice in the following areas:

  • Interruptions
  • Suspension of Regulations
  • Change to Mode of Attendance
  • Delayed Enrolment
  • Authorised Absence
  • Late Module Registration & Amendment
  • Accredited Prior Learning / Recognition of Prior Learning / Credit Transfers
  • Extenuating Circumstances

We also offer sign-posting services to wider UCL support networks such as the UCL Student Centre located at 27-28 Gordon Square, which offers help in the following areas:

UCL Student Centre

Quick Links


Where we are

We're located on Level 5 of the main IOE Building, 20 Bedford Way, Bloomsbury Campus and are open 9:30am - 5pm Monday to Thursday and from 9:30am to 4pm on Friday.

UCL Campus Maps

Public Transport Options

Visitors with Disabilities


How to contact us

If you need assistance with any of the areas outlined above, feel free to contact us on ioe-studenthelpdesk@ucl.ac.uk and we'll be sure to respond to your query within 2 working days.

If your query is urgent, please call 0207 612 6674 to speak to a member of the team.