Welcome

The IOE Student Helpdesk team is here to help with any information or advice that you might need once fully enrolled onto your programme at UCL's Institute of Education.

IOE Student Helpdesk Photo

Opening Times

Our usual term-time opening hours are:

Monday	9.30am to 5.00pm
Tuesday	9.30am to 5.00pm
Wednesday	9.30am to 5.00pm
Thursday	9.30am to 5.00pm
Friday	9.30am to 5.00pm

IOE Student Helpdesk, Level 5 Core A Wing, 20 Bedford Way, London, WC1H 0AL

What we do

Do you need help with an authorised absence? or getting your prior learning credits approved? Or do you need more time on an assignment? For a comprehensive list of support and guidance on services available (from what we offer, to help available elsewhere at UCL), then please head over to Your Student Record. For mental health and wellness, please see our Student Support and Wellbeing page.

Where we are

We're located on Level 5 of the main IOE Building, 20 Bedford Way, Bloomsbury Campus and are open 9:30am - 5pm Monday to Thursday and from 9:30am to 4pm on Friday.

UCL Campus Maps

Public Transport Options

Visitors with Disabilities

How to contact us

If you need assistance with any of the areas outlined above, feel free to contact us on ioe-studenthelpdesk@ucl.ac.uk and we'll be sure to respond to your query within 2 working days.

If your query is urgent, please call 0207 612 6674 to speak to a member of the team.

Quick Links

Extenuating Circumstances: Extension requests and other forms of mitigation.
Tier 4 Visa Help: Find out what you need to do to ensure your visa is in order.
Interruption of Study: Request to take a temporary break from studies.
Programme contacts: Key programme contacts, including your Programme Administrator
Reset your password: Having difficulties logging in? Reset your password here.
Log on to Moodle: Access Moodle, UCL's virtual learning environment.
Teaching timetable: Access module, programme and personal timetables.
Portico: Access your student record.
Email: Access your UCL email account.

News Feed

CORONAVIRUS ADVICE FOR IOE STAFF AND STUDENTS

Please refer to our 'Latest News' for guidance in regards to the Coronavirus.

Meningitis and Measles Mumps and Rubella Vaccinations will be available on campus!
We are hosting Meningitis ACWY and MMR (measles, mumps, rubella) vaccinations on campus next week, on Monday and Tuesday, 27 - 28 January. These will be delivered by nurses from one of our health partners. Students are advised to sign up to a time slot on Eventbrite so we keep track of numbers. Students can get either vaccination or both is needed.
Date: Monday 27 and Tuesday 28 January 2020, Time: 10am to 4pm
Location: Student Centre, Mezzanine (next to Japanese Garden entrance)

CORE B lifts will be out of action from 20th Jan

All three lifts within Core B at 20 Bedford Way will be taken out of service from Monday 27 January for a period of 20 weeks. For further information and accessiblity arrangements, please visit this website

NEW YEAR, NEW YOU.
Try out our new Student Events Calendar to take part in activities and meet new friends
To view the bookable pdf version, click here.

IOE Events Calendar January 2020

New Event:

Are you struggling with perfectionism? UCL and the NHS have partnered up to provide students with a 2-hour educational workshop January 22. Spaces are limited, dont miss out. Sign up

New: Learning Opportunities Fund for Students

The university has established a Learning Opportunities Fund and funds of up to £250 will be available for students who have been affected by the industrial action. Students can apply between Monday 13 January - Sunday 9 February 2020. The link to apply will be published on Monday 13 January 2020. For more information, see the HR website (for staff) and the UCL Students website (for students).

IOE Student Helpdesk Closures
Please note that the Help Desk will be closed at the following times:
Friday 13 Dec, from 13:00
Friday 20 Dec, from 13:00

Wing Lift Closured for survey work, Wed 18 Dec 11:00 - 14:00

In order to address the ongoing issues with the lift in the wing of IOE, a survey will be carried out which will take two to three hours. People who need the lift to access or exit the lower floors should speak with Security at Reception [020 7612 6136] to escort them through the alternate route.

The IOE has just launched its own Student Blog! Head over for pieces on life at the IOE, studying, living in London or current issues in education.

Fire Drills: Please be aware that every Monday, from October 21, the IOE will run a test fire alarm. The bells will sound from 30-60 seconds only; anything longer may be a genuine alarm, and you will need to evacuate immediately. For more information on UCL's Fire Safety Policy, please visit here.

Check out our event page for other free events this Autumn, including career support, information on the IOE Library, ISD, and even dance lessons!

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