Welcome

The IOE Student Helpdesk team is here to help with any information or advice that you might need once fully enrolled onto your programme at UCL's Institute of Education.

Opening Times

Our usual term-time opening hours are:

Monday	09:30am to 5pm
Tuesday	09:30am to 5pm
Wednesday	09:30am to 5pm
Thursday	09:30am to 5pm
Friday	09:30am to 4pm

IOE Student Helpdesk, Level 5 Core A Wing, 20 Bedford Way, London, WC1H 0AL

What we do

We offer help and advice in the following areas:

Interruptions
Suspension of Regulations
Change to Mode of Attendance
Delayed Enrolment
Authorised Absence
Late Module Registration & Amendment
Accredited Prior Learning / Recognition of Prior Learning / Credit Transfers
Extenuating Circumstances

We also offer sign-posting services to wider UCL support networks such as the UCL Student Centre located at 27-28 Gordon Square, which offers help in the following areas:

Resources

Quick Links

Extenuating Circumstances: Extension requests and other forms of mitigation.
Interruption of Study: Request to take a temporary break from studies.
Programme contacts: Key programme contacts, including your Programme Administrator
Reset your password: Having difficulties logging in? Reset your password here.
Log on to Moodle: Access Moodle, UCL's virtual learning environment.
Teaching timetable: Access module, programme and personal timetables.
Portico: Access your student record.
Email: Access your UCL email account.

Where we are

We're located on Level 5 of the main IOE Building, 20 Bedford Way, Bloomsbury Campus and are open 9:30am - 5pm Monday to Thursday and from 9:30am to 4pm on Friday.

View Map

UCL Campus Maps

Public Transport Options

Visitors with Disabilities

How to contact us

If you need assistance with any of the areas outlined above, feel free to contact us on ioe-studenthelpdesk@ucl.ac.uk and we'll be sure to respond to your query within 2 working days.

If your query is urgent, please call 0207 612 6674 to speak to a member of the team.