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IOE Student Helpdesk

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Welcome

The IOE Student Helpdesk team is here to help with any information or advice that you might need once fully enrolled onto your programme at UCL's Institute of Education.

IOE Student Helpdesk Photo

Opening Times

Our usual term-time opening hours are:

Monday9.30am to 5.00pm
Tuesday9.30am to 5.00pm
Wednesday9.30am to 5.00pm
Thursday9.30am to 5.00pm
Friday9.30am to 5.00pm

IOE Student Helpdesk, Level 5 Core A Wing, 20 Bedford Way, London, WC1H 0AL

What we do

We offer help and advice in the following areas:

  • Interruptions
  • Suspension of Regulations
  • Change to Mode of Attendance
  • Delayed Enrolment
  • Authorised Absence
  • Late Module Registration & Amendment
  • Accredited Prior Learning / Recognition of Prior Learning / Credit Transfers
  • Extenuating Circumstances

We also offer sign-posting services to wider UCL support networks such as the UCL Student Centre located at 27-28 Gordon Square, which offers help in the following areas:

UCL Student Centre
 

Resources

Quick Links

 

Where we are

We're located on Level 5 of the main IOE Building, 20 Bedford Way, Bloomsbury Campus and are open 9:30am - 5pm Monday to Thursday and from 9:30am to 4pm on Friday.

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UCL Campus Maps

Public Transport Options

Visitors with Disabilities

 

How to contact us

If you need assistance with any of the areas outlined above, feel free to contact us on ioe-studenthelpdesk@ucl.ac.uk and we'll be sure to respond to your query within 2 working days.

If your query is urgent, please call 0207 612 6674 to speak to a member of the team.

 

News Feed:

IOE Water Issues: 20 Bedford Way is currently experiencing water issues meaning that toilet and fountain facilities are only available in Cores B and C. Estates are working on this as highest priority and expect to have the issue resolved soon.

Industrial Action:

IWUGB is taking strike action on the following dates, affecting services such as cleaning, portering and security. Please ensure you take your security pass with you at ALL TIMES.

  • November 19-20

UCU is planning industrial action for the following dates. This may affect your classes or meetings. Information and advice has now been published for students on the UCL website. Students with queries or concerns about the industrial action should contact student-industrialaction@ucl.ac.uk.

  • Week 1: Monday 25, Tuesday 26, Wednesday 27, Thursday 28 and Friday 29 November
  • Week 2: Monday 2, Tuesday 3 and Wednesday 4 December

Political Event at Student Union: This Friday - Nov 22nd - (spaces are limited). Take an opportunity to hear from all major parties, youth engagement groups and student leaders. Grab your (free!) ticket here

The IOE has just launched its own Student Blog! Head over for pieces on life at the IOE, studying, living in London or current issues in education.

Crime notice! There have been a number of reported incidences of crime occurring to our students recently. Please stay safe on and around campus by sharing this new article, which contains some simple but useful advice.

Fire Drills: Please be aware that every Monday, from October 21, the IOE will run a test fire alarm. The bells will sound from 30-60 seconds only; anything longer may be a genuine alarm, and you will need to evacuate immediately. For more information on UCL's Fire Safety Policy, please visit here.

Check out our event page for other free events this Autumn, including career support, information on the IOE Library, ISD, and even dance lessons!

You can also follow us on Instagram and Twitter