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IOE Student Helpdesk

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Welcome to IOE, UCL's faculty of education and society

The IOE Student Helpdesk team is here to help with any information or advice that you might need once fully enrolled onto your programme at the IOE.

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Important message for students about new COVID-19 safety guidance

What we do

Do you need help with an authorised absence? or getting your prior learning credits approved? Or do you need more time on an assignment? For a comprehensive list of support and guidance on services available (from what we offer, to help available elsewhere at UCL), then please head over to Your Student Record. For mental health and wellness, please see our Student Support and Wellbeing  page.  


How to contact us

Due to developing Covid-19 situation, the access to IOE Student Helpdesk for in person visits is closed from Tuesday, 14 December 2021 for the remainder of the term.
However, we are very happy to continue to support you via email or by phone on 02076126674. You can use this number also on teams and your call will be free. 
Please email or call us if you have any queries. 

For specific queries, please also see these useful contacts:

Another query? No problem, just contact us on ioe-studenthelpdesk@ucl.ac.uk and we'll be sure to respond to your query within 2 working days.

You can phone us during office hours from Monday to Friday 9.30-5 pm on 0207 6126674.


Our Opening Times

We are available to answer your queries by email or on the phone - please note that during busy times there might be a slight delay in our response:

Monday9.30 am to 5.00 pm
Tuesday9.30 am to 5.00 pm
Wednesday9.30 am to 5.00 pm
Thursday9.30 am to 5.00 pm
Friday9.30 am to 5.00 pm

Where we are

IOE Student Helpdesk, Level 5 Core A Wing, 20 Bedford Way, London, WC1H 0AL.
Please note we are working remotely due to Covid-19

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