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IOE Student Helpdesk

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Welcome to IOE, UCL's faculty of education and society

The IOE Student Helpdesk team is here to help with any information or advice that you might need once fully enrolled onto your programme at the IOE.

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IOE ranked World #1 for Education in QS Subject Rankings

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The IOE has been ranked as the world number one for Education in the 2022 QS World University Rankings by Subject. Professor Li Wei, Director and Dean of IOE, said: "This is the ninth year in a row that we have been named World Number 1 and it is especially welcome in 2022 as we celebrate IOE’s 120th anniversary and 120 years at the forefront of research and teaching on education and society. One of the things that we have been doing through this year’s celebrations is to highlight IOE’s breadth and depth. I truly believe that our focus on knowledge and people, and the interrelations of our work across education, culture, psychology and social science make us unique and are fundamental to our impact and success, in the QS Rankings and beyond."


Be part of the IOE120 Conversation: listen to the 'Shaping Education and Society through Culture' podcast or watch a recording of the 'Powerful Voices - Young People as Active Citizens' event. 

What we do

Do you need help with an authorised absence? or getting your prior learning credits approved? Or do you need more time on an assignment? For a comprehensive list of support and guidance on services available (from what we offer, to help available elsewhere at UCL), then please head over to Your Student Record. For mental health and wellness, please see our Student Support and Wellbeing page.  

How to contact us

Opening Times for face to face queries are:
Monday to Friday 10:00 am - 3.30 pm.  

We will continue to support you remotely or by phone on 02076126674 (You can use this number on teams and your call will be free):
Monday to Friday 9:30 am - 5:00 pm.

For specific queries, please also see these useful contacts:

Where we are

IOE Student Helpdesk, Level 5 Core A Wing, 20 Bedford Way, London, WC1H 0AL

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***News Feed***

'Effective communication in hospitals' with Prof. Diana Slade - celebrating UCL's membership of IC4CH

After a 2-year delay, the UCL Centre for Applied Linguistics and IOE International are delighted to celebrate UCL's membership of the International Consortium for Communication in Healthcare (IC4CH), an international, interdisciplinary collaboration that brings together leaders in the field of healthcare communication. Join here.

120 years of IOE - an update on the anniversary celebrations by Director and Dean of IOE, professor Li Wei

In his message to the students professor Li Wei touched upon the new name and rebrand for IOE, the stories, events and activities that we'll be planning to celebrate anniversary and his conversation about our unique nature of work and legacy with Dr Michael Spence, President and Provost at UCL which you can watch in this video. 

New IOE Library Opening hours

A prayer and contemplation room is available  at the IOE (20 Bedford Way) in Room 794 - Code C6783Y

Please note the following information: 

  • Strictly two students inside at any time.
  • Mask should be worn in the room and they should use the hand sanitiser upon entry and exit
  • Users should not to congregate for long periods as it is to be used by the entire faculty

Latest Coronavirus update

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