Welcome

The IOE Student Helpdesk team is here to help with any information or advice that you might need once fully enrolled onto your programme at UCL's Institute of Education.

Please note that until further notice the helpdesk will be run remotely and will not be manned. You will still be able to contact us via email at the usual email address: ioe-studenthelpdesk@ucl.ac.uk and we will get back to you as soon as possible.

Our usual term-time working hours are:

Monday	9.30am to 5.00pm
Tuesday	9.30am to 5.00pm
Wednesday	9.30am to 5.00pm
Thursday	9.30am to 5.00pm
Friday	9.30am to 5.00pm

IOE Student Helpdesk, Level 5 Core A Wing, 20 Bedford Way, London, WC1H 0AL - please note that we are currently working remotely due to Covid-19

What we do

Do you need help with an authorised absence? or getting your prior learning credits approved? Or do you need more time on an assignment? For a comprehensive list of support and guidance on services available (from what we offer, to help available elsewhere at UCL), then please head over to Your Student Record. For mental health and wellness, please see our Student Support and Wellbeing page.

Where we are - please note we are working remotely due to Covid-19

We're located on Level 5 of the main IOE Building, 20 Bedford Way, Bloomsbury Campus.

View Map

UCL Campus Maps

Public Transport Options

Visitors with Disabilities

How to contact us

If you need assistance with any of the areas outlined above, feel free to contact us on
ioe-studenthelpdesk@ucl.ac.uk and we'll be sure to respond to your query within 2 working days.

Please contact us using the following emails:

IOE Student Helpdesk: general enquiries and DBS: ioe-studenthelpdesk@ucl.ac.uk
Extenuating Circumstances: ioe-ec@ucl.ac.uk
Student Casework including interruption, APL, MFL: ioe-studentcasework@ucl.ac.uk
Complaints: ioe.feedback@ucl.ac.uk
Student Voice/Student Reps: teamioe@ucl.ac.uk

To get in touch with your programme administration team by email, please visit our Programme Services page.

Quick Links

Extenuating Circumstances: Extension requests and other forms of mitigation.
Tier 4 Visa Help: Find out what you need to do to ensure your visa is in order.
Interruption of Study: Request to take a temporary break from studies.
Programme contacts: Key programme contacts, including your Programme Administrator
Reset your password: Having difficulties logging in? Reset your password here.
Log on to Moodle: Access Moodle, UCL's virtual learning environment.
Teaching timetable: Access module, programme and personal timetables.
Portico: Access your student record.
Email: Access your UCL email account.