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IOE Student Helpdesk

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Welcome to the Institute of Education

The IOE Student Helpdesk team is here to help with any information or advice that you might need once fully enrolled onto your programme at UCL's Institute of Education.

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*** latest news ***

KIT (keep in touch) ambassadors are making phone calls to all UCL students at the moment, so look out for the call. For more information, please visit the KIT information page.

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What we do

Do you need help with an authorised absence? or getting your prior learning credits approved? Or do you need more time on an assignment? For a comprehensive list of support and guidance on services available (from what we offer, to help available elsewhere at UCL), then please head over to Your Student Record. For mental health and wellness, please see our Student Support and Wellbeing  page.  

How to contact us

Due to Covid-19, the access to IOE Student Helpdesk is limited. Whenever possible, please email us as this will be the quickest way to deal with your query.

Another query? No problem, just contact us on ioe-studenthelpdesk@ucl.ac.uk and we'll be sure to respond to your query within 2 working days.

You can also phone us during office hours from Monday to Friday 9-5 pm on 0207 6126674.

Our Opening Times

We are available to answer your queries by email or on the phone - please note that during busy times there might be a slight delay in our response:

Monday9.30 am to 5.00 pm
Tuesday9.30 am to 5.00 pm
Wednesday9.30 am to 5.00 pm
Thursday9.30 am to 5.00 pm
Friday9.30 am to 5.00 pm

Where we are

IOE Student Helpdesk, Level 5 Core A Wing, 20 Bedford Way, London, WC1H 0AL.
Please note we are working remotely due to Covid-19

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***News Feed***

Check out the new Interruption Process 

Happy New Year to our students celebrating the Lunar New Year
新年快乐 Xin nian kuai le
Wishing you all much peace, prosperity and good health

A picture of Chinese Dragon

New IOE Library Opening hours

Read now our update on Term 2 and 3

The UK Government today announced plans to support students to travel in December. We are actively considering what the guidance means for UCL and working at pace to extend our support for your plans for the winter break and the move into Term Two. We will share an update on December teaching on Friday 13 November, on UCL Student News.

We hope you have an amazing and informative academic year. We look forward to meeting you soon! Read our latest news to find out how to make the Most of it

Advantages of Asynchronous Learning

In response to the Covid-19 pandemic, UCL was quick to recommend asynchronous interactions in online courses, such as pre-recorded videos, forum discussions, and a variety of other individual and group activities that do not require learners to meet at a specific time or place. Read the full article

LIBRARY SKILLS TRAINING AVAILABLE 

Enhance your library skills for your learning, research and assignments. Videos and written resources are available below. You can also request more tailored one to one support contacting ioe.librarysubjectliaison@ucl.ac.uk

A prayer and contemplation room is available  at the IOE (20 Bedford Way) in Room 794 - Code C6783Y

Please note the following information: 

  • Strictly two students inside at any time.
  • Mask should be worn in the room and they should use the hand sanitiser upon entry and exit
  • Users should not to congregate for long periods as it is to be used by the entire faculty

ID Cards will start to be issued from a Marquee in the Front Quad from next Monday 14th September.  If you are on campus next week and would like to either collect your ID card or to collect a replacement ID card, please use the following link to book an appointment.

Get in touch with your programme Programme Administration Team. For wellbeing support during this period, please visit our Student Support and Wellbeing page. If you are looking for an interesting read while you put your feet up and enjoy a nice cup of tea and a biscuit/several biscuits - you have to have biscuits - have a read of this months IOE Student Newsletter.  Take care everybody and stay safe. We are all in this together.

Latest Coronavirus update

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