IOE Student Helpdesk


Student Support and Wellbeing

Changes to your Programme of Study

We offer help in the following Academic areas:

Extenuating Circumstances

Student Support and Wellbeing

Students should be aware that, while there are many services on offer, it is their responsibility to seek out support and they need to be proactive in engaging with the available services.

The IOE Academic Writing Centre

The IOE Academic Writing Centre provides support for UCL Institute of Education (IOE) students in the form of workshops, webinars, one-to-one tutorials, writing retreats and online resources. Our sessions and resources are specifically designed to support academic writing in Education and related disciplines.

Click here to access the Academic Writing Centre website.

The Student Centre

The Student Centre provides front-line administrative services to UCL students and is an excellent source of information about the services provided by Student Support and Wellbeing. They can also provide advice about a range of Student Records enquiries and fulfil requests for proof of student status.

Click here to access the Student Centre website.

Student Disability Services

Student Disability Services provide a comprehensive range of support services for students who have a disability which impacts upon their studies at UCL. They support students with physical and sensory impairments, specific learning difficulties, autistic spectrum disorders, mental health difficulties, and long-term health conditions. As well as arranging for adjustments to learning environments, the team loan out specialist equipment and provide one-to-one tutoring and support for students with specific learning difficulties.

Click here to access the Student Disability Services website.

Student Psychological Services

Student Psychological Services is dedicated to helping UCL students with personal, emotional and psychological concerns. The Student Psychological Services Team is diverse and consists of a variety of highly trained and experienced professionals, who offer short-term CBT and psychodynamic support. There are currently two psychiatrists and ten therapists on staff with varying kinds of psychological training and expertise.

Click here to access the Student Psychological Services website.

International Student Support and Welfare

The International Student Support and Welfare Team provide specialist support and advice for all non-UK students at UCL. As well as immigration information, they help to support students through the transition to university in the UK by organising the International Student Orientation Programme (ISOP) at the start of each term, and arranging regular workshops for international students which tackle particular issues.

Quick Links

Pre-arrival information - essential information to ensure you are fully equipped for your arrival into the UK and ready to begin your studies at UCL.

Your first weeks - information on practical matters to help you settle in during your first few weeks at UCL.

International Student Orientation Programme (ISOP) - a programme for all non-UK students to help make the transition into life in the UK and studying at UCL as smooth as possible.

Student welfare and support - services available to provide you with support if you are experiencing difficulties during your time at UCL.

Immigration and visas - on-line guidance for information about UK immigration and visas.

Click here to access the International Student Support and Welfare website.

Study Abroad Support

The Study Abroad Team provide administrative and welfare support to all undergraduate students undertaking a period abroad as part of their studies, working with colleagues across academic departments in order to advise and guide students from application through to their return to studies at UCL.

Click here to access the UCL Study Abroad website.


UCL Accommodation provides a range of housing options which includes two Halls of Residence (catered), self-catered Student Houses and Intercollegiate Halls (both catered and self-catered) shared with other colleges of the University of London. Each Hall has a designated Warden supported by a number of live in Student Residence Assistants to provide support for students and to foster a positive environment within the accommodation.

Click here to access the Wardens at UCL Residences webpage.

Financial support

At UCL we understand students can face a range of financial issues. We aim to help and advise students as much as possible, so that they have more control over their own financial situation. The Student Funding Team offer online information and one-to-one support through appointments as well as a drop-in service. Students with a more complex or sensitive circumstances can make an appointment with the Student Funding Welfare Adviser.

Click here to go to the UCL Financial support website.

Manage your Money

Student of Concern

There are many sources of support for students who are having difficulties, but sometimes it is hard to know how to help a student who appears to be struggling, particularly if they seem unwilling or unable to seek the help they need. Anyone concerned about the behaviour of a student, who believes the problem may be related to health and wellbeing issues, is encouraged to complete the online UCL Student of Concern Form.

Depending on the concerns raised, Student and Registry Service may respond by offering support or advice to the student or the person who submitted the form, liaise with support services or, if necessary, work with the relevant authorities to ensure the student is safe.

Click here for more information regarding Student of Concern.

Student Religious Services

We have a fully private room for quiet contemplation and prayer, located on Level 7 in room 794. Please feel free to visit it at any time.