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A-Z of living in UCL Halls

Find everything you need to know about living in UCL Accommodation.

We have put together the following information to help you enjoy a healthy, happy time as a student in UCL Halls and get the most out of living in London. 

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Absence from halls

If you stay away overnight, please let your Hall Team know by email. It’s important they know who is in the building in case of a fire.

Accommodation Fees

Your fees include all utilities, such as gas, electricity, water and Internet. You are required to pay for your Accommodation fees at the start of each academic term through Portico. You will receive an invoice via email with details on how to pay. If you’re having difficulty paying your rent, in the first instance, please contact your Hall Team and review the Fees, Guidance and Payments webpage.

Alcohol

It is against the law in the UK to buy or drink alcohol if you’re under the age of 18. Some bars will not serve you if you’re under 21, and you will need ID to get served. Buying or giving alcohol to someone under 18 or encouraging anyone underage to drink alcohol, is illegal. More information is available on the Drink Aware website.

Anti-social behaviour

Anti-social behaviour is any action or speech that affects the wellbeing of our residents, or which compromises the health and safety of others or UCL property. Disciplinary action may be taken against anyone engaging in anti-social behaviour. When you have guests in halls, you are responsible for their behaviour as well as your own. More information can be found in the General Regulations.

Appliance instructions

Your hall comes equipped with kitchen appliances, which are regularly maintained as part of the room inspection process, or in response to notifications from residents. Guidance on using these appliances are available through your Hall Team in print or via email. 

Instructions for other fixed appliances, such as heaters and showers, can be obtained upon request from the Hall Team. 

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    Bed linen

    UCL Accommodation does not provide bed linen or towels. Ordering from UniKitOut is the only way to get your bedding, bathroom and kitchen essentials delivered at your Hall - ready for you on arrival. UCL Students can save 10% with discount UCL10 at UniKitOut.

    Bicycles

    You can store your bike in designated areas on campus or in cycle racks on site if your hall has them. You can never store your bicycle inside your Hall, flat or attached to the building exterior. If you have a bicycle you should familiarise yourself with the Bike security at UCL webpage.

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    Complaints

    The best way for us to make improvements is to hear what you have to say. If you wish to make a complaint about your experience within UCL Accommodation, you should take the following steps:

    1. Try to resolve the matter informally in consultation with the person who has caused the complaint. 
    2. If you are unable to resolve the matter you should put your complaint in writing to the Accommodation Manager via askUCL; complaints logged in writing will be acknowledged within three working days and responded to within seven working days. Complaints must be submitted within 14 calendar days of the event giving rise to the complaint.
    3. If you are unhappy with the response, you have the right to escalate your complaint through the department.

    The full process is contained can be found on the Feedback and Complaints webpage.

    Computer room

    There are computer cluster rooms in some halls. You can log on using your UCL user ID and password. If you have any issues, you can contact the Information Services Division (ISD).

    Contract

    You an access your contract at any time by logging on to the UCL Accommodation Portal.

    Council tax

    Generally, as a student, you do not have to pay Council Tax. Your UCL Accommodation is exempt from Council Tax.

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    Damage

    If you come across any damage, please report it to your Hall Team as soon as possible.

    Decorating

    You can hang posters on non-painted surfaces such as pinboards, wardrobe and shelves. Please be aware that candles and mains-powered fairy lights are not permitted as they’re serious fire hazards. 

    UniKitOut is a great place to pick up individual items including clocks, laundry baskets and battery-powered fairy lights. Save 10% when using the code UCL10 when checking out.

     
    Disability

    At UCL we have an inclusive learning and teaching environment, allowing all students to access the same opportunities. You can find out more information regarding the support available to students with additional needs on the following webpages:

    Disciplinary offences

    Triggering the fire alarm, smoking in prohibited areas, using cooking equipment in a non-designated room and misuse of fire extinguishers are all finable offences. Please read through General Regulations to know more about Fire Safety Policy.

    Discrimination and personal harassment

    We want all residents to feel safe and at home in UCL Accommodation. Harassment at UCL is not tolerated. Any incidents should, be reported to your Hall team or your Student Residence Advisers (SRAs) in the first instance.

    Doctor (registering with a GP)

    It is important that all students register with a GP (General Practitioner - a generalist doctor) within the first few weeks of beginning your programme.

    Registering as soon as you arrive will help ensure your GP can process your registration in time, so you can access healthcare when needed. 

    Your GP should always be your first point of contact for all health concerns (physical health or mental health) throughout your time at UCL.

    Find more information on the Registering with a doctor (GP) page.

    Drinking water

    All kitchen taps provide drinking water, unless labelled otherwise.

    Drugs

    At UCL, we want to ensure a safe and healthy living environment for everyone.

    Whilst we do not condone the use of illegal drugs, we recognise that some students might use or try drugs during university. We have therefore adopted a Harm Reduction approach which places student safety and wellbeing first, to encourage students to seek help and advice. Details of the policy can be found on the Harm Reduction at UCL webpage, while information about the support and resources available for UCL students can be found on our Support for alcohol, drugs, unwanted or addictive behaviours webpage.

    We take a particularly serious view of anyone involved in the manufacture and/ or supply of illegal drugs. For more detailed information, please refer to the UCL Accommodation General Regulations.

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    Electrical appliances

    All electrical appliances in UCL accommodation undergo annual safety checks, including FAT (Fixed Appliance Testing) and PAT (Portable Appliance Testing). These tests are carried out throughout the year across all accommodation buildings to ensure compliance with safety standards.

    You must ensure all your electrical appliances are maintained to a safe working condition, are working correctly and do not present a risk to your or others safety. 

    Staff and users must:

    • Ensure that they use portable electrical appliances as instructed.
    • Before each use, conduct a thorough visual inspection of the portable electrical appliance to identify any obvious signs of damage or defects.
    • Verify that the portable electrical appliance has a valid inspection/test label indicating that it has passed. 

    We don’t allow the use of cubed-style adaptors, so please use only trailing-style, fused, multi-socket adaptors. Any personal equipment must be in a good state of repair, suitably fused, checked for safety (casing, wire and plug) and comply with the UK voltage supply (230v). The electrical equipment from some countries (especially those outside of the EU) may not be suitable for use in the UK. If you use lower-voltage equipment (110v) in the UK, it’s likely to cause damage to your equipment, even though it may connect to the electrical supply with an adaptor.

    Emergency

    If you have an emergency, call 999 for the Police, Ambulance Service or Fire Brigade. This is a free service.  If you need medical help, but it's not an emergency, you can ring 111.

    For support in your Halls you can use the SafeZone app to contact UCL security or ring them on +44 (0)20 7679 2108. If you are not able to use your phone, you can always receive 24-hour support from the security lodge at the main entrance on Gower Street.

    Electoral registration

    If you are eligible, it is up to you to register to vote. You can register online, being sure to include your room number. If requested by the local authority, UCL will provide details of all residents for purposes of voter registration.

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    Financial aid

    Looking after your own money and living on a student budget is not always easy. If you ever find yourself under financial strain or need to find help, there is information available on the UCL Student Funding website. 

    Please speak to your Hall Team directly if you have difficulty paying your Accommodation fees.

    First aid
    • If you need first aid, the Hall team or SRA team can help you, 24-hours a day.
    • If it's an emergency, you can dial 999 to call an ambulance in the UK. If it is not an emergency, you can dial 111.
    • The nearest hospital to UCL’s Bloomsbury campus with a 24-hour A&E department is University College Hospital, 235 Euston Road, London NW1 2BU.
    • The nearest hospital to UCL's East campus with a 24-hour A&E Department is Homerton University Hospital, Homerton Row, London E9 6SR.
    Fire alarms

    Routine fire alarms tests are carried out every week. You will be advised on fire safety when moving in to halls.

    Food delivery

    All food deliveries (including groceries) delivered to your hall must be collected in person by you. Deliveries cannot be made to your room, nor can reception collect your food delivery for you. 

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    General Regulations 

    Read the General Regulations for more information about living in UCL Accommodation.

    Guests

    All guests must be signed in and out with the Hall Team. Overnight guests are only allowed to stay up to 7 nights in a calendar month. In a twin room, your roommate must agree to visitors in advance.

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    Hall Community Officer

    Hall Community Officers are student leaders in halls, helping to build strong communities and ensuring that all students have a positive living and learning experience in their accommodation. Hall Community Officers work with the SRAs to help to develop vibrant and inclusive communities in halls by organising and participating in events and activities. They are elected as part of the Students' Union UCL Rep Elections and are a resident in the hall they are an officer for. For more information about the role, visit the Hall Community Officers Hub on the SU website.

    Health and Safety

    Our health and safety provisions at UCL ensure all the necessary precautions are taken to provide you with a safe and secure environment. If you have any concerns about health and safety, you should send an email to your Hall Team and review UCL’s Health and Safety Policy.

    Health and medical arrangements
    • If you feel unwell, you should make an appointment to see your doctor. If you need help, contact your Hall Team during the day or, out of hours, the SRA team.
    • If you’re diagnosed with a serious infectious disease which may pose a risk to other students, for example, meningitis, mumps, pandemic flu etc., please notify your Hall Team right away or, out of hours, your SRA team.
    • If you have an emergency and need an ambulance call 999. The nearest hospital to UCL’s Bloomsbury campus with a 24-hour A&E department is University College Hospital, 235 Euston Road, London NW1 2BU. The nearest hospital to UCL's East campus with a 24-hour A&E Department is Homerton University Hospital, Homerton Row, London E9 6SR.
    • For non-emergencies you’ll find a reliable source of health and dental information available from NHS 111 Direct. You can call them on 111 from any landline or mobile phone free of charge or visit the NHS 111 website.
    • If you still require assistance, you can contact UCL’s Student Support and Wellbeing Services. You should report any accident, injury or emergency you have in halls to your Hall team as soon as possible.
      Heating and hot water use

      Residents are encouraged to use heating and hot water systems efficiently to reduce energy use. We encourage you to follow the tips below:

      Heating

      • Wear appropriate clothing indoors before increasing heating levels.
      • Adjust heating settings gradually and avoid setting the thermostat higher than needed.
      • Keep doors and windows closed when heating is on to prevent heat loss.

      Hot water

      • Use hot water only when required and avoid leaving taps running unnecessarily.
      • Keep showers short to reduce hot water and energy use.
      • Run washing machines only when they're full. 

      Report any issues with heating and hot water via MyCampus, or to your Hall Team at reception if you are a One Pool Street resident.

      Homelessness

      If you are an enrolled student, and you are homeless or at risk of becoming homeless please contact the Students’ Union UCL via their Advice Service Contact Form for support. The Advice Service can meet with you to explore your housing options and signpost you to relevant sources of support.

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      ID

      Your UCL ID card gives you full access to buildings across our campuses and enables you to borrow books from UCL libraries. Once you have received email confirmation with the subject line Confirmation of enrolment to UCL you will be able to collect your ID card.

      You can collect your ID card from Bloomsbury or UCL East. Remember:

      • To bring your 'confirmation of enrolment' email. 
      • Have a Valid ID document e.g. passport, UK driving license, EU identity card or BRP.
      • Your photo will be taken for your ID card when you collect it. 

      For more information about collecting your student ID card, visit the Your journey to joining UCL webpage. 

      If you live in the following UCL Halls, your UCL ID will be used as your Hall Access Card:

      • 109 Camden Road
      • Astor College
      • Bernard Johnson
      • Endsleigh Gardens
      • Goldsmid House
      • James Lighthill House
      • New Hall
      • One Pool Street
      • Prankerd House
      • Ramsay Hall & Ian Baker House
      • Schafer House

      There is more information about UCL ID cards available on the website.

      Insurance

      We provide a basic contents insurance policy for students’ possessions while they are in UCL Accommodation.

      At UCL Halls, the insurance coverage is provided by Gallagher.
      We advise you to visit the Gallagher UCL Hub to find out more about what is included in your free insurance.
      From the Hub, you can: download documents, add them to your Apple/ Google wallet for quick access, find out what is covered and add to your cover.

      At Unite and urbanest Halls, the insurance coverage is provided by Endsleigh Insurance.
      We advise you to confirm your cover with Endsleigh on their website or through their app.

      If your valuables are damaged while outside your hall, you will not be able to make a claim as the policy applies only to damage that occurs to your valuables inside halls. Therefore, you may want to consider insuring valuable items that you are taking outside of halls such as your laptop or mobile phone.

      Internet access

      Your internet connection cost is included in your rent. Log on to Wi-Fi (Eduroam) using your UCL user ID (ucluserid@ucl.ac.uk) and password.
      Prior to enrolment, students can use the The Cloud network to access the internet in halls. If you have any problems with Eduroam, contact the Information Services Division (ISD).

      For residents living in One Pool Street, a new service – Halls WiFi is available now for students to connect their devices with Internet.

      Inventory

      You should fill out your room inventory within 48 hours of arriving to your room. For UCL Halls, you can find your room inventory on the UCL Accommodation Portal under the heading 'Room Condition'.

      Information for international students
      • The UCL International Student Support website provides information and guidance to all non-UK students. If you have any queries, you can contact the International Student Support Team by submitting an enquiry via askUCL.
      • The UCL Immigration Advice team can help you with queries relating to visas and immigration advice.
      • For medical suggestion, you can find out about NHS services available to you on the NHS site.
      • There are a number of external organisations that also offer advice and guidance to international students. The UKCISA website provides a series of guidance notes available for download which will help you prepare for living and studying in the UK. The British Council website includes a useful section entitled ‘Study in the UK’.

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      Keys

      It is your responsibility to keep your keys safe at all times.  Your keys cannot be duplicated, except by the Hall Team. 

      You will need to return your keys to the Hall Team at the end of your occupation. If you lose your keys, you should call the Hall Team or Student Residence Advisers team right away. For new keys, you will be asked to show ID and charges may apply.

      Kitchen

      Food preparation areas, storage and cooking facilities are provided in every kitchen. Cooking should only be done inside the kitchen. Cooking should never be left unattended. Maintaining a good standard of hygiene in shared kitchens is important and will minimise food hygiene risks, avoid pests and help the Cleaning Team:

      • Keep all food in sealable containers 
      • Personal items and food should be stored in cupboards
      • Surfaces and sinks should be left clear 

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      Laundry

      You have access to laundry facilities on-site. To use laundry facilities at your hall, you will need download the Circuit Go app or use the payment unit in your laundry room. Laundry machines are regularly maintained, with routine service visits from Circuit engineers and an annual service to ensure optimal performance. The laundry area is cleaned throughout the week, and inspected daily by the Hall team to help the space clean, safe, and in good working order.

      Leaving instructions

      On your day of departure, you need to return your keys, swipe/ access card and electronic key fob to reception by 10am. Your Accommodation (including bathroom, if ensuite) and kitchen should be left clean and empty. 

      Items left in study bedrooms, kitchens or bathrooms after you have left your all and returned your keys will be assumed to be unwanted and will be disposed of.

      Ensure you update your address on UCL Portico, with your bank, and on any other services. Please note it is not possible to forward post to you after your departure, unless it is post from Royal Mail.

      After you move out, any parcel that cannot be returned will be held for 21 days. During this time, we will make attempts to contact you. You must arrange collection and cover any associated costs. After 21 days, unless we hear from you any unclaimed parcels will be either donated to charity or disposed of.

      Luggage

      If your luggage is shipped from abroad, it must arrive on or after the start date of your License Agreement. UCL is unable to store any items that arrive before the start of the license period from your License Agreement, and cannot take responsibility for its security. 

      If you need to store your luggage before you arrive, we recommend using LOVESPACE or another company of your choice that can arrange collection and storage of your items. 

      Once you arrive, all your belongings must be kept in your room with the exception of bicycles, which should be stored in designated bike storage areas on-site. 

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      Maintenance

      In UCL Halls*, please follow these steps to report a maintenance issue:
      1.    Log in to the MyCampus Portal
      2.    Select the relevant service request field
      3.    Select the relevant issue and add further information about the situation to the ticket
      4.    Click ‘Submit’

      *If you live in One Pool Street, report any maintenance issues to your Hall Team by visiting the accommodation office on the 3rd floor or contact the team via askUCL. 

      When things need to be fixed, the maintenance team will be working in halls. 

      If the repair is in your room, they’ll knock on your door three times before entering. If you’re out, the maintenance team co-ordinate with the Hall Team to get access while you’re away so they can fix the issue before you get home.

      To ensure the maintenance team can safely access your room and the area that needs attending, please complete the following before they arrive:

      • Remove any personal items from the floor and the area that needs attending 
      • Clear away potential trip hazards, such as electrical cables
      • Make sure the team has unobstructed access to the room
      Mental health and wellbeing

      Living in student accommodation may well be the first experience you have of living independently, and whilst this is mostly exciting, it can also be stressful at times. It can be especially difficult for international students who often have limited opportunities to return home during the academic year.

      If you feel lonely, homesick or you have a specific personal problem, then you can talk to your Student Residence Adviser (SRA) in the first instance who will arrange a suitable time and location to discuss your concerns. Remember, no problem or question is too small. Should the problem(s) persist then the SRA/Warden will signpost you to the appropriate UCL services or support you to submit an enquiry via askUCL.

      In addition, the UCL Student Support and Wellbeing Services website has a range of self-help resources and useful information available to you, as well as information on how you can access support. Student Support and Wellbeing Services have a large team dedicated to supporting you during your time at UCL, so don’t hesitate to reach out.

      If you have a disability or a mental health or physical health condition that you feel might impact on your ability to perform in assessments, you can apply for reasonable adjustments to your assessment(s). Visit the SSWS website to find out more about what these might look like and how you can apply for these. 

      If you feel that someone you live with is behaving differently, isolating themselves from other people, becoming very emotional, or tearful, then do not ignore it. Try to encourage them to speak to a member of the Hall Team or SRA/Warden team or see their doctor. If the student is not registered with a doctor they should attend an Accident and Emergency department. 

      The nearest hospital to UCL with a 24-hour A& E department is University College Hospital (UCH), 235 Euston Road, London NW1 2BU. Telephone: 0845 155 5000.  

      Student Support and Wellbeing Services do not offer emergency support. If you're in immediate danger of hurting yourself or others:

      • Go directly to the Accident & Emergency (A&E) department of your local hospital.
      • Call 999 to request an ambulance if you are unable to reach the hospital yourself.

      If you're feeling distressed and need urgent support:

      • Contact your GP surgery to request an emergency appointment. If your GP surgery isn't open, call 111 for free out-of-hours NHS medical support.
      • You can call the Samaritans on 116 123 to talk to someone at any time, day or night.
      • Nightline are a listening service for students, by students. They're available overnight for online chat and calls from 6pm-8am.

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      Noise

      Other students may want to study or sleep at different times than you do, so please respect their need for quiet time. This is particularly important in twin rooms.

      Please keep noise to a minimum between 11pm and 8am on weekdays, and between midnight and 8am on weekends – especially during exam time, when we don’t allow parties in Halls.

      If you bring a DAB radio, MP3 player or other personal entertainment device, please also bring headphones. Excessive noise is a disciplinary offence. You are responsible for the behaviour of your guest(s).

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      Parcels / post

      If you've ordered parcels to your hall, here is how the process works at UCL halls:

      • Wait until you've received an email from your hall that says your parcel is ready for collection before going to reception, unless it's urgent.
      • Bring a form of ID with you when collecting your parcel at reception. 
      • Please collect your parcel at least 5 minutes before the reception closes (at 7pm on weekdays, and 5pm on Saturdays).

      Please note the following:

      • If you have ordered a lot of items, collect them as soon as possible, due to the limited space in the reception.
      • If you’d like someone to collect your parcel on your behalf, you must send an email to reception with the full name of the person you wish to collect the parcel, and they must bring ID with them.
      • We only accept parcels on behalf of our residents. We will return any parcels/letters to the sender if the recipient is not a resident of UCL Accommodation.
      Parking

      Parking is very limited and often very expensive in London. UCL Accommodation does not offer residential parking to residents on any of our sites as a part of the accommodation contract. We would recommend that you do not bring your car to London if you choose to stay in UCL Accommodation.

      Any vehicles parked on UCL property, including residential buildings, need to be authorised before arrival and charges will apply in line with UCL Parking.

      Parties 

      You’re welcome to hold small parties and get-togethers. We just ask that you make an email request, giving the Hall Team two weeks’ notice. Once your party is approved, you’ll receive permission by email. 

      The Student Residence Advisers (SRAs) also organise parties and events in your halls as part of the Flourish programme. Please check the Flourish calendar to see the events taking place in your Hall this month.

      Personal Problems

      The Hall Team and SRA/Warden will try to assist you with any personal problems and will respect confidentiality where possible.  Should you experience personal problems you may also consult: 

      Your doctor can also help with a wide range of health, personal, social and emotional problems.  There are also a number of external sources of help, some of which are listed below:

      Pest control

      It’s unlikely, but if you spot any unwanted pests, please email the Hall Team right away. We have pest controllers contracted to UCL Accommodation, and they will respond appropriately.

      Pets

      Pets are not allowed. However, assistance dogs are welcome on UCL premises at all times provided the Assistance Dogs on Campus - Guidance is followed.

      Prepayment (deposit)

      Your UCL Accommodation prepayment (deposit) will be offset against the first instalment of your accommodation fees. To find out more, including how to pay your prepayment, please visit our Fees, Guidance and Payment webpage.

      Privately rented accommodation

      If you need advice on moving from Halls into the private sector please visit our Alternative Accommodation page.

      Prohibited areas

      You must not access prohibited areas in UCL Accommodation, this includes all roof areas, balconies, parapets and ledges. Please observe all safety notices.

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        Report and support

        Everyone at the UCL, whether studying, working, or visiting, has the right to feel safe. Harassment of any kind is completely unacceptable, and our community is an environment where prejudice and socially unacceptable behaviour are never tolerated. If you would ever like to report, non-anonymously or anonymously, any instances of bullying, harassment or sexual misconduct, you can do so using UCL’s online Report & Support tool.  

        Room inspection and access

        Once a term, we carry out room inspections. The simple checks take five minutes to make sure everything is working properly and acceptable cleanliness is being maintained. You will get an email a few days before to let you know when it’s going to happen. Your room can also be accessed by the Hall Team, as well as contractors who carry out repairs. You will usually be given 24 hours’ notice unless it’s an emergency.

        For Preventative Planned Maintenance (PPM) work, we will give you a minimum of 7 days' notice. If there is any changes to the scheduled work, we will give you at least 48 hours' notice of the new date. 

        The Hall Team and contractors will show ID when requesting access to your room.

        To ensure the Hall Team and contractors can safely access your room, please complete the following before they arrive:

        • Remove any personal items from the floor 
        • Clear away potential trip hazards, such as electrical cables
        • Make sure the team has unobstructed access to the room

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        Security

        You should always lock your door and close your windows when you leave your room. Please also make sure that all outside doors are locked behind you as you enter or leave and be mindful of tailgaters. If you think you have spotted an intruder, or may have had something stolen, in the first instance please contact your Hall Team or UCL Security through the SafeZone app. There is additional information on the Security at UCL webpage.

        Smoking

        UCL is a smoke free campus.

        Smoking, including E-Cigarettes and vape pens, is not permitted anywhere in UCL Accommodation. Smoking is also prohibited immediately outside the entrances or open windows of Halls. 

        Snow and Ice

        The Hall Team will arrange for snow and ice to be cleared and paths gritted around the Halls during office hours; this will include fire exit routes.  Residents should remain vigilant during cold weather for snow and ice hazards.

        Student Residence Advisers (SRAs)

        We have Student Residence Advisers (SRAs), who are living in the same Hall with you and available to provide pastoral support, signpost residents to UCL support services, and help students settle into university life.

        Student of Concern

        UCL is committed to the wellbeing and safety of our students. There are many sources of support for students who are having difficulties whether they are academic, emotional, financial or physical, however sometimes it is hard to know how to help a student who appears to be struggling, particularly if you feel they are unwilling or unable to seek the help they need.
         
        If you are concerned about the behaviour of a student and do not want to discuss this with the Warden or SRA you can submit a Student of Concern Form or email studentofconcern@ucl.ac.uk.  You can also submit an enquiry through askUCL as a student. 

        The Student of Concern Form and email account are monitored between 9am and 5pm from Monday to Friday. Within these hours, we aim to respond to any concerns as soon as possible within a 48-hour timeframe. The form is not monitored during weekends, bank holidays and the University’s closure periods.

        For full details and the process, visit Student of Concern. 

        Student support

        If you are experiencing difficulties – academic or personal – you can talk in confidence to the Hall Team or the SRA team. They are here to help you. You may also think about talking to your personal or departmental tutor. Your doctor can also help with a wide range of health, personal, social and emotional issues.

        For external support, visit: 

        Summer accommodation

        As a student, UCL has a range of summer accommodation available for students over the summer from June to September.

        Sustainability

        UCL is aware of its environmental impact and how we can work together for sustainable change. There are many ways to be more sustainable at UCL and how to move out from UCL Accommodation in a sustainable way. 

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        Tidying and cleaning

        Communal areas are cleaned once per week. Outside of this time, residents are responsible for keeping shared spaces clean, including the removal of waste/ rubbish.

        A mop, bucket, dustpan and brush are provided in each kitchen and a vacuum cleaner is available from the reception.

        You are responsible for the cleanliness of your own room, and for cleaning shared or communal facilities after you have used them. This includes showers, toilets and kitchen facilities. If your room is ensuite, you’re expected to keep your own bathroom clean too. If you live in a studio or flat, the kitchen, bathroom and living areas should also be kept clean.

        TV Licensing

        If you want to bring a TV or use streaming services like BBC iPlayer or Netflix, then you will need your own TV licence. You won’t be covered by the licence in your hall, or by a licence held at your home address, if you are viewing in your room. Learn more about TV licensing in the UK.

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        UUK Code

        UCL is signed up to the Universities UK (UUK) Accommodation Code, which means your hall is held to nationally recognised standards. The Code gives you reassurance and protection, from safe, good‑quality living spaces to clear expectations around maintenance, health and management.

        View the Accommodation Code and contact your Hall Team if you have a complaint or query related to compliance with the UUK Accommodation Code.

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        Vaccination

        All first year undergraduate students younger than 25 years old are recommended to have the Meningitis ACWY vaccine before attending university.

        If you have not had this vaccine, we can provide it to eligible students. Ideally it should be given during the first two weeks of term as the vaccine takes time to become effective.

        Students are also recommended to ensure they have received two doses of the MMR [mumps, measles and rubella] vaccine and this is usually given to children worldwide as part of the routine immunisation schedule. Your doctor can provide this immunisation if eligible.

        Ventilation and condensation prevention 

        Keeping your bedroom well ventilated is essential for maintaining a healthy living environment and preventing condensation, which can lead to mould. Here’s how to do it effectively:

        Open windows daily
        To allow humid air to escape and fresh air to circulate, open your bedroom windows for at least 10-15 minutes every morning, especially when there is colder weather. This simple habit makes a big difference.

        Managing ensuite moisture
        If your bedroom includes an ensuite, keep the door closed during and after showers to stop steam from entering the bedroom. Always use the extractor fan if one is provided, and leave it running for a while after showering. 

        Use trickle vents or open the window a crack
        If your window has a trickle vent, you should keep it open at all times. If not, try to leave a window slightly open while you are in to maintain airflow and reduce moisture buildup.

        Avoid drying clothes in your bedroom
        Please use the tumble dryers provided in all UCL Accommodation. Drying clothes in your bedroom will significantly increase humidity and the risk of condensation.

        Maintain a steady room temperature
        Sudden changes in temperature, like turning the radiator very high, can cause excess moisture to settle on cold surfaces such as windows. Try to keep your room at a consistent, comfortable temperature to help prevent this.

        If you notice signs of condensation or mould, or have questions about ventilation in your room please speak to your Hall Team or log an enquiry via askUCL.

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        Waste and recycling

        UCL Accommodation operates a three-bin system for general waste, recycling and food waste. Residents should check bin labels carefully to sort out their waste. Waste is collected Monday to Friday.

        In addition:

        • Glass recycling bins are available in some halls.
        • E-waste recycling bins are now available at Ramsay Hall and the Marshgate Building, providing a responsible way to dispose of small electronic items.

        For more details, visit UCL’s Waste and Recycling webpage.

        Window restrictors

        For safety and security reasons, some windows are fitted with restrictors. You are not permitted to tamper with or remove window restrictors in your Accommodation. Tampering with or removing window restrictions in your Accommodation is a breach of your Licence Agreement and may lead to its termination.

        It is a disciplinary offence, under the Disciplinary Code, to take action likely to cause injury or impair the safety of others. You may be charged for the cost of repair or reinstatement of the damaged or missing window restrictors.

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