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A-Z of living in UCL Halls

Once you’ve settled in, your thoughts may turn to day-to-day practicalities. Find everything you need to know about living in UCL Accommodation in our handy A-Z

Once you’ve settled in, and maybe explored a bit of your new home and neighbourhood, your thoughts may turn to day-to-day practicalities. How do I report a fault or maintenance issue? What do I do if I feel unwell? Here are a few general pointers to help you enjoy a healthy, happy time as a student in UCL halls and get the most out of living in London. 

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Absence from halls

If you stay away overnight, please let your hall team know by email. It’s important they know who is in the building in case of a fire.

Accommodation Fees

Your includes all utilities, such as gas, electricity, water and internet. Rent is payable at the start of each academic term. You’ll get an invoice via email with details on how to pay. If you’re having difficulty paying your rent, in the first instance, please contact your hall team.

Alcohol

It is against the law in the UK to buy or drink alcohol if you’re under the age of 18. Some bars will not serve you if you’re under 21, and you will need ID to get served. Buying or giving alcohol to someone under 18, or encouraging anyone under age to drink alcohol, is illegal.

Anti-social behaviour

Anti-social behaviour is any action or speech that affects the wellbeing of our residents or which compromises the health and safety of others or UCL property. Disciplinary action may be taken against anyone engaging in anti-social behaviour.

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    Bed linen

    UCL does not provide bed linen or towels. You can buy a bedding pack from UniKitOut. Prices start from £24 and packs consist of a duvet, pillow, duvet cover, pillowcase and sheet. UniKitOut also sells bathroom and kitchen packs, and many individual items. 

    Bicycles

    You can store your bike in designated areas on campus or in cycle racks on site if your hall has them, but not inside your hall, flat or attached to the building exterior.

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    Complaints

    The best way for us to make improvements is to hear what you have to say. Feedback forms are available from residence reception areas. If you wish to make a complaint about your experience within UCL accommodation, you should take the following steps:

    1. Try to resolve the matter informally in consultation with the person who has caused the complaint. 
    2. If you are unable to resolve the matter you should put your complaint in writing to the Accommodation Manager via the site email address; complaints logged in writing will be acknowledged within three working days and responded to within seven working days.  Complaints must be submitted within 14 calendar days of the event giving rise to the complaint.
    3. If you are unhappy with the response, you are able to escalate your complaint through the department.

    The full process is contained within the Accommodation General Regulations which you can find on the following pages:

    Computer room

    There are computer cluster rooms in some of our accommodation at UCL. You can log on using your UCL user ID and password. If you have any issues, you can call the Information Services Department (ISD).

    Contact ISD
    Contract

    View your contract any time by logging on to UCL Accommodation Online Services.

    Council tax

    Generally, as a student, you do not have to pay Council Tax. Your UCL accommodation is exempt from Council Tax.

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    Damage

    If you come across any damage, please report it to your hall team as soon as possible. Sometimes charges are made for any necessary repairs, lost UCL property or if we have to clean up.

    Decorating

    Candles, fan heaters and mains-powered fairy lights are not permitted as they’re serious fire hazards. There are lots of other ways to personalise your room. You can put posters on non-painted surfaces such as pinboards, wardrobe and shelves. To make the room your own, UniKitOut is also a great place to pick up bedroom, kitchen and bathroom packs, as well as many individual items including clocks, laundry baskets and battery-powered fairy lights.

    Deposits

    Your deposit will be offset against the final instalment of your accommodation fees unless there are outstanding charges.

    Disability

    At UCL we have an inclusive learning and teaching environment, allowing all students to access the same opportunities. You can find out more information regarding the support available to students with disabilities on the following webpages:

    CONTACT STUDENT SUPPORT AND WELLBEING
    Disciplinary offences

    Triggering the fire alarm, smoking in prohibited areas, use of cooking equipment in a non designated room and misuse of fire extinguishers are all finable offences.  

    Discrimination and personal harassment

    Harassment is prohibited at UCL and any incidents should, in the first instance, be reported to your hall team or your Student Residence Advisers (SRA) team.

    Drinking water

    All kitchen taps provide drinking water, unless labelled otherwise.

    Drugs

    We don’t allow illegal drug use or distribution at UCL. This includes legal highs or new psychoactive substances.

    Doctor

    Registering for local health services is one of the first things you should do. Find your local GP here.

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    Electrical appliances

    You’ll find an adaptor in your room, and there are two in twin rooms. We use appropriately fused, UK-bought adaptors (13 AMP).

    We don’t allow the use of cubed-style adaptors, so please use only trailing-style, fused, multi-socket adaptors. Any personal equipment must be in a good state of repair, suitably fused, checked for safety (casing, wire and plug) and comply with the UK voltage supply (230v).

    The electrical equipment from some countries (especially those outside of the EU) may not be suitable for use in the UK. If you use lower-voltage equipment (110v) in the UK, it’s likely to cause damage to your equipment, even though it may connect to the electrical supply with an adaptor.

    Electricity and Gas

    Your rent includes the cost of both electricity and gas. You can help reduce our carbon footprint in halls by turning off all appliances, lights and switches within your rooms. 

    Emergency

    If you have an emergency, call 999 for the Police, Ambulance Service or Fire Brigade. This is a free service. You should also tell the hall team or Student Resident Adviser (SRA) team about any emergency, as soon as you can.

    Electoral registration

    It’s up to you to register to vote at any time. You’re able to register online, but you should remember to include your room number if you do. UCL must provide details of all residents for purposes of voter registration if requested by the local authority.

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    Financial aid

    Looking after your own cash and living on a student budget isn’t always easy. If you ever find yourself under financial strain or need to find help, then there’s some sound advice on the Fees and Funding page of the UCL website.

    First aid
    • If you need first aid, the hall team or SRA team can help you, 24-hours a day.
    • 999 is the telephone number to call an ambulance in the UK.
    • The nearest hospital to UCL with a 24-hour A & E department is University College Hospital, 235 Euston Road, London NW1 2BU.
    • You can call University College Hospital on +44 (0)84 5155 5000
    Fire alarms

    Routine fire alarms tests are carried out every week. If the alarm lasts more than a minute, you’ll need to evacuate the building.

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    General Regulations 

    They may be boring but the ‘UCL Accommodation General Regulations’ are important. These are the rules by which, as a student, you have to abide. Read the General Regulations 2022/2023.

    Guests

    Visits from guests are limited up to seven nights in a rolling month, and you must sign them in and out. In a twin room, your room-mate must agree to visitors in advance. You also need to email the hall team in advance with names/dates of any visitors.

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    Hall Committee and Hall Representatives

    At the start of every academic year, residents vote for their Hall Representative. The Hall Representative (Hall Rep) sets up and chairs the Hall Committee. Together, they are responsible for Hall Committee events in your Hall. Each Hall Committee has a fund to help run events for residents. As a Hall Rep, you can also get a discount on your rent. If you like the sound of becoming a Hall Rep, you can find out more on the UCL Students Union page.  

    Health and safety

    Our health and safety provisions at UCL ensure all the necessary precautions are taken to provide you with a safe and secure environment. If you have any concerns about health and safety, you should send an email to your hall team.

    Health and medical arrangements
    • If you feel unwell, you should make an appointment to see your doctor. If you need help, contact your hall team during the day or, out of hours, the SRA team.
    • If you’re diagnosed with a serious infectious disease which may pose a risk to other students, for example, meningitis, mumps, pandemic flu etc., please notify your hall team right away or, out of hours, your SRA team.
    • If you have an emergency and need an ambulance call 999. Your nearest hospital with a 24-hour A&E department is University College Hospital (UCH), 235 Euston Road, NW1 2BU. Call the hospital on +44 (0)84 5155 5000. 
    • For non-emergencies you’ll find a reliable source of health and dental information available from NHS 111 Direct. You can call them on 111 from any landline or mobile phone free of charge or visit the NHS Emergency website.
    • If you still require assistance, you can contact UCL’s Student Support and Wellbeing. You should report any accident, injury or emergency you have in halls to your hall team as soon as possible.
    Useful links
    Homelessness

    If you are homeless or at risk of becoming homeless and need support with emergency accommodation please contact Student Union UCL Advice service  on su.advice@ucl.ac.uk. The Advice Service can signpost you to relevant sources of support, and can refer you into an emergency accommodation process at UCL if you’re eligible.

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    ID

    You will be issued with a UCL Student ID card when you enrol. If you need a replacement ID, bring a form of personal ID (e.g. bank card, driving licence) to the Security Office in the Andrew Huxley Building in the South Quad of UCL’s Bloomsbury Campus – use the door closest to the Geology building. 

    We are trialling a new system for ID cards in Astor College, James Lighthill House, John Dodgson House and New Hall. For these halls your UCL ID will be combined with your Hall Access Card. In order to avoid you queuing and waiting around to get your ID card during the busy check-in period, make sure you complete your enrolment at least a week before you arrive (sooner if you can) and your card will be waiting for you when you check-in to your hall. 

    Insurance

    At UCL, we provide a block insurance policy. However, we encourage you to think about whether you might need further cover. UCL takes no responsibility for loss of personal property.

    For further information or to upgrade your policy, please visit our insurer's website.

    Internet access

    Your internet connection cost is included in your rent. Log on to Wi-Fi (Eduroam) using your UCL user ID (ucluserid@ucl.ac.uk) and password.

    Prior to enrolment, students can use the The Cloud network to access the internet in halls. If you have any problems with Eduroam, contact the Information Services Department (ISD).

    Inventory

    You should have an inventory form in your room when you arrive. You must fill this in and return to your hall team within 48 hours of moving in.

    Information for international students

    We have a website that’s dedicated to helping all of UCL’s international students. The UCL International Student Support site will give you information and guidance on a variety of useful topics.

    For questions about your visa, immigration, or employment, the Students’ Union UCL Advice Service can help you.

    The UK Council for International Student Affairs (UKCISA) can also give you guidance on living and studying in the UK.

    International students and the NHS

    You can find out about NHS services available to you on the NHS site.

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    Keys

    Your keys cannot be duplicated, except by the hall team. Please keep your keys safe at all times; they are your responsibility. It’s up to you to return keys to the hall team at the end of your occupation. If you lose your keys, you need to call the hall team or Student Residence Advisors team right away. For new keys, you’ll be asked to show ID and the following charges may apply:

    • £40 to replace a set of room keys (includes fob, room keys, post key)
    • £30 for a lock change (plus additional charge for room keys)
    • £20 to replace a fob/swipe or access card/single key (front door, post box, bicycle shed)
    • £5 for a replacement meal card
    Kitchen

    Food preparation areas, storage and cooking facilities are provided in every kitchen. No cooking is permitted anywhere else in the halls. Cooking should never be left unattended. Maintaining a good standard of hygiene in shared kitchens is important and will minimise food hygiene risks and avoid pests:

    • Defrost and clean fridges/freezers once every 3–6 months 
    • Keep all food in sealable containers and store in cupboards 
    • To allow the kitchen to be cleaned, personal items and food should be stored and surfaces and sinks left clear on the allotted cleaning day

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    Laundry

    You have access to laundry facilities on-site. With a smartphone, you can pay via the Circuit Laundry Plus app. The cost of a wash is £2.90 and £1.90 for a drying cycle. You can use powder or tablets in washing machines – just put the detergent in the bottom of the drum.

    The Circuit Laundry Plus app is available to download for free from Google Play and the Apple App Store by searching 'Circuit Laundry Plus'. The logo is a white 'C' on a red and blue background. 

    Leaving instructions

    On your day of departure, you need to return your keys, swipe/ access card and electronic key fob to reception by 10am. Your accommodation (including bathroom, if en-suite) and kitchen should be left clean or the following charges will be applied:

    • £25 charge for a standard single room 
    • 40 charge for a standard twin or double room
    • £25 charge per person for a communal kitchen
    • £75 charge for a studio £100 charge for a 1-bedroom flat
    • £150 charge for a 2-bedroom flat/bungalow
    • £50 charge for an en-suite bedroom

    Items left in study bedrooms, kitchens or bathrooms after you have left your residence and returned your keys will be assumed to be unwanted and will be disposed of. It is not possible to forward post to you after your departure so please ensure that you change your address. Post and deliveries for residents who have left will be refused or returned to sender.

    London congestion charge

    You may be subject to the Congestion Charge if you drive a vehicle within the charging zone from Monday to Friday, between 07:00 and 18:00.

    The Congestion Charge does not apply on weekends, English public holidays, designated non-charging days, or from Monday to Friday, between 18:00 and 07:00.

    UCL Bloomsbury Campus falls within the Congestion Charging zone, as do the following residences:
    • Astor College
    • Arthur Tattersall House
    • Campbell House
    • Endsleigh Gardens
    • Frances Gardner House
    • Gordon Square
    • Ian Baker House
    • James Lighthill House
    • John Adams Hall
    • John Dodgson House
    • John Tovell House
    • Langton Close
    • Ramsay Hall

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    Maintenance

    To report a repair, please:

    1. Log in to AskUCL 
    2. Log an enquiry under the 'How can I report a maintenance issue?' FAQ (only available for students that have their user ID). 
    Meningitis and MMR

    All first year undergraduate students younger than 25 years old are recommended to have the Meningitis ACWY vaccine before attending university.

    If you have not had this vaccine, we can provide it to eligible students. Ideally it should be given during the first two weeks of term as the vaccine takes time to become effective.

    Students are also recommended to ensure they have received two doses of the MMR [mumps, measles and rubella] vaccine and this is usually given to children worldwide as part of the routine immunisation schedule.

    Your doctor can provide this immunisation if eligible.

    Mental health and wellbeing

    Student life can be fun and exciting. But it can also feel stressful and lonely. If you, or someone you know, feels isolated, homesick, depressed or stressed-out, you’re not alone. You can talk confidentially to the hall team or SRA team at any time. If you have a specific personal problem, we can help put you in touch with expert advisers.

    UCL Student Psychological Services has a range of help and information available. Support ranges from personal development workshops and one-to-one counselling, to self-help guides and online guidance.

    If you’re diagnosed with a mental health condition, the Student Disability Services at UCL is a useful contact, and it’s worth registering when you arrive.

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    Noise

    Other students may want to study or sleep at different times than you do, so please respect their need for quiet time. This is particularly important in twin rooms.

    Please keep noise to a minimum between 23:00 and 08:00 on weekdays, and between midnight and 08:00 on weekends – especially during exam time, when we don’t allow parties in halls.

    If you bring a DAB radio, MP3 player or other personal entertainment device, please also bring headphones. Excessive noise is a disciplinary offence. You are responsible for the behaviour of your guest(s).

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    Parking

    We recommend that you don’t bring a car to UCL. London has excellent transport networks, and it’s much easier and faster than trying to get around by car.

    Parties 

    You’re welcome to hold small parties and get-togethers. We just ask that you make an email request, giving the hall team two weeks’ notice. Once your party is approved, you’ll receive permission by email.

    Pest control

    It’s unlikely but if you spot any unwanted pests, please email the hall team right away. We have pest controllers contracted to UCL Accommodation, and they’ll respond appropriately.

    Pets

    Pets are not allowed. Guide dogs, trained to UK regulations, may be approved under special conditions.

    Privately rented accommodation

    If you need advice on moving from halls into the private sector please visit our Private Providers page.

    Prohibited providers

    You must steer clear of all roof areas, balconies, parapets and ledges. Please observe all safety notices.

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      Room inspection

      Once a term, we carry out room inspections. The simple checks take five minutes to make sure everything is working properly and acceptable cleanliness is being maintained. You’ll get an email a few days before to let you know when it’s going to happen. Your room can also be accessed by the hall team, as well as contractors who carry out repairs. You will usually be given 24 hours’ notice unless it’s an emergency. All of the hall team, including contractors, will show ID.

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      Security

      You should always lock your door and close your windows when you leave your room. Please also make sure that all outside doors are locked behind you as you enter or leave. If you think you have spotted an intruder, or may have had something stolen, in the first instance please contact your hall team. Out of hours, contact the site security guard. 

      Smoking

      For the most part, UCL is a no smoking zone. You are not allowed to smoke or vape in your room. Some halls have designated outdoor areas where you can smoke.

      Student Residence Advisers (SRAs)

      Our team of Student Residence Advisers are there to help you find your feet at UCL. The aim is to create a caring and supportive environment. In order to provide a positive experience for all residents, their role also includes welfare. To get to know your SRAs, click here! 

      Student support

      If you are experiencing difficulties – academic or personal – you can talk in confidence to the hall team or the SRA team. They are here to help you. You may also think about talking to your personal or departmental tutor. Your doctor can also help with a wide range of health, personal, social and emotional issues.

      For external support, visit: 

      Summer accommodation

      As a student, you’re welcome to apply for summer accommodation. Places are allocated subject to availability, and a satisfactory payment and disciplinary record. We can’t give any guarantees about the style, cost or location of summer accommodation for students. In certain circumstances, you may also need to move halls.

      Sustainability

      UCL is aware of its environmental impact and how we can work together for sustainable change. There are many ways to be more sustainable.

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      Tidying and cleaning

      Communal kitchen areas are cleaned once per week; please refer to the noticeboard in your kitchen for details of when this clean takes place. Outside of this time residents using this kitchen are responsible for keeping it clean, including the removal of waste. You need to keep your own room tidy. Remember to empty the wastepaper bin and stay on top of your washing up. A mop, bucket, dustpan and brush are provided in each kitchen and a vacuum cleaner is available from the reception. You’re responsible for the cleanliness of your own room, and for cleaning shared or communal facilities after you have used them. This includes showers, toilets and kitchen facilities. If your room is en-suite, you’re expected to keep your own bathroom clean too. If you live in a studio or flat, the kitchen, bathroom and living areas should also be kept clean.

      TV Licensing

      If you want to bring a TV or use streaming services like iPlayer, then you will need your own TV licence. You won’t be covered by the licence in your hall, or by a licence held at your home address, if you are viewing in your room.

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      Window restrictors

      For safety and security reasons, windows are fitted with restrictors and you are not permitted to tamper with or remove window restrictors in your accommodation. Tampering with or removing window restrictions in your accommodation is a breach of your Licence Agreement and may lead to its termination. It is also a disciplinary offence, under the Disciplinary Code, to take action likely to cause injury or impair the safety of others. You may be charged for the cost of repair or reinstatement of the damaged or missing window restrictors.

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