UCL's Security department is responsible for providing security staff and managing security measures including locks on doors, electronic access control, alarms, intercoms and CCTV systems.
The Security Office in the Andrew Huxley Building has now reopened for: ID cards, building access, key issuing and general enquiries.
Opening hours are Monday to Friday: 09:00-16:45.
For phone and email enquiries, please email email@example.com or call 020 8138 7219 (or internal 07219). To help us minimise the number of people in reception, please email your enquiry if at all possible.
We will be restricting the number of people in the reception to two and will have a traffic light system in place to control this. Please follow the one way in/out system signed outside the office.
You will be issued with a UCL ID card at the beginning of your course or contract. This is an important part of UCL's security provision and we ask that you keep this safe, and carry it with you at all times whilst on UCL premises, to help us provide you with a safe and secure environment in which to work and study. Your UCL identity card serves multiple purposes. In addition to proving your identity, it controls your access to UCL buildings, allows entry to UCL libraries and can also be used in the Bloomsbury Fitness Centre.
On the front of each ID card is the cardholder's name, faculty or department, photograph, UCL person identifier code and card expiry date. The cards are colour coded by group so staff feature an orange banner and visitors have a black banner. Cards for students feature other colours.
How do I get a UCL ID card?
You will need to show one form of personal identification such as a bank card or driving licence and your photograph will be taken at the desk.
UCL Staff and contractors
ID cards are issued in the Andrew Huxley Building (close to the Gordon Street entrance) from Monday to Friday: 09:00-16:45.
ID card issue for new students and returning students who require a replacement ID card are issued by appointment only via our ID card booking system.
Appointments are held in the Andrew Huxley Building and the Front Quad Marquee, the booking system will confirm the location of your appointment.
If you are a new student or are starting a new Programme at UCL, please ensure you have received an email to confirm your enrolment has been completed before you book an appointment.
If you are a returning student you must use our online booking system and complete on-line re-enrolment on Portico before you book an appointment.
If you are registered disabled or unable to visit, please contact the team to make alternative arrangements. To add any specific building access rights, authorised signatories should email firstname.lastname@example.org.
Do I have to pay?
The first ID card you receive is free (this is denoted by ‘Issue 1’ on the rear of ID card). If the card is lost or stolen during its period of validity the next issue is also free, but depending on the type of card you hold a £15 administration fee may subsequently be charged. You can pay for a new card through the online store. Please only make a payment if you have been advised to by the Security Systems team in Andrew Huxley. Please note if a refund is required it takes up to 30 working days to be processed.
There is no charge in cases where the card has failed or expired, or because the information on the card has changed providing that the current card is returned to the UCL Security ID issue team.
Please note that the UCL ID card remains the property of UCL and must be returned to UCL Security at the end of your contract or course. The card is non-transferable and must be used by the named cardholder only.
On the reverse of the UCL ID card are printed the card holder's library barcode (where applicable), barcode number and card issue number. The barcode is passed automatically to the library membership database, so there is no need to visit the library to register.
Locks and keys
To request keys or for advice on security matters involving all types of locks and the use of access control, including arranging the design and installation of master keyed lock systems, please visit the Andrew Huxley Building from Monday to Friday: 09:00-16:45.