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ID Cards, Locks and Keys

UCL's Security department is responsible for providing security staff and managing security measures including locks on doors, electronic access control, alarms, intercoms and CCTV systems.

COVID-19 update

The Security Office in the Andrew Huxley Building has now reopened for: ID cards, building access, key issuing and general enquiries.

We will be restricting the number of people in the reception to two and will have a traffic light system in place to control this. Please follow the one way in/out system signed outside the office.

Opening hours are Monday to Friday: 09:00-16:45. 

For phone and email enquiries, please email securitysystems@ucl.ac.uk or call +44 (0)20 8138 7219 (or internal 07219). To help us minimise the number of people in reception, please email your enquiry if at all possible.

ID cards

You will be issued with a UCL ID card at the beginning of your course or contract. We ask that you carry it with you at all times whilst on UCL premises, to help us provide you with a safe and secure environment in which to work and study. Your UCL identity card serves multiple purposes. It proves your identity, it controls your access to UCL buildings, and allows entry to UCL libraries. It can also be used in the Bloomsbury Fitness Centre.

On the front of each ID card is the cardholder's name, faculty or department, photograph, UCL person identifier code and card expiry date. The cards are colour coded by group so staff feature an orange banner and visitors have a black banner. Cards for students feature other colours.

How do I get a UCL ID card?

You will need to show one form of personal identification such as a bank card or driving licence and your photograph will be taken at the desk.

UCL Staff and contractors

ID cards are issued in the Andrew Huxley building (close to Gordon Street entrance) from Monday to Friday 09:00 – 16:45. Please use the booking link below to schedule your appointment. 

Staff and visitors can book their appointment

Students

You will need to show one form of personal identification such as a passport, biometric resident permit, or driving licence. We'll take your ID photo at the desk.

ID card issue for new students and returning students are issued by appointment. Use the booking link provided in your enrolment confirmation email. Once you have made a booking, the booking system will confirm the location of your appointment. Please do not go to the Andrew Huxley building. This premises is only accessible by appointment during the start of term.

If you are a returning student you must complete on-line re-enrolment on Portico. To collect an updated and replacement ID Cards please use the booking link located on your Portico or in the e-mail confirming re-enrolment.

Accessibility 

If you are registered disabled or unable to visit, please contact the team to make alternative arrangements. To add any specific building access rights, authorised signatories should email securitysystems@ucl.ac.uk.


Do I have to pay?

The first ID card you receive is free (check for the ‘Issue 1’ mark on the back of your ID card). If the card is lost or stolen during its period of validity the next issue is also free. Depending on the type of card you hold a £15 administration fee may be charged for the third issue and any subsequent issue, if lost or stolen. Please only make a payment if you have been advised to by the Security Systems team in the Andrew Huxley Building. You can pay for a new card through the UCL Online Store. Please note if a refund is required it takes up to 30 working days to be processed.

There is no charge in cases where the card has failed or expired, or because the information on the card has changed providing that the current card is returned to the UCL Security ID issue team.

Please note that the UCL ID card remains the property of UCL and must be returned to UCL Security at the end of your contract or course. The card is non-transferable and must be used by the named cardholder only.

Library cards

On the reverse of the UCL ID card are printed the card holder's library barcode (where applicable), barcode number and card issue number. The barcode is passed automatically to the library membership database, so there is no need to visit the library to register.

Locks and keys

To request keys or for advice on security matters involving all types of locks and the use of access control, including arranging the design and installation of master keyed lock systems, please visit the Andrew Huxley Building from Monday to Friday: 09:00-16:45.