Customer Helpdesk

The Customer Helpdesk is open from 8am to 5pm Monday to Friday on 020 7679 0000 or UCL ext 30000. For urgent requests outside of these hours, please call UCL ext 33333 or email efdservices@ucl.ac.uk


Common requests

Signage and Wayfinding

Heating and Cooling Policy

Lost Property



Report a Crime

ID Cards, Locks and Keys


IT and Telecoms Issues

Parking at UCL

UCL Maps


Compliments and Complaints

We welcome feedback and take complaints very seriously. If you wish to make a complaint about your experience of and Estates service, we ask you to try first to resolve the matter informally, in consultation with the team manager. If the matter remains unresolved following an informal discussion, you may invoke UCL's centralised complaints procedure. This procedure is available to students or prospective students, to staff or prospective staff, to employers of UCL students or graduates, and to members of the general public. To make a formal complaint, please contact on 020 7679 0000 or UCL ext 30000 or email efdservices@ucl.ac.uk.