Feedback and complaints
We welcome all feedback and complaints as this helps us to improve the service we provide to the UCL community and to all of our customers. If you wish to provide feedback or complain about your experience of an Estates service, please email Estates-Feedback@ucl.ac.uk.
Any queries or concerns over the delivery or response to your work order, please, contact your Area Facilities Manager.
We take all complaints very seriously, complaints will be acknowledged within 24 hours and an initial response will be provided within 5 working days. If you are making a complaint please provide as much relevant detail as you can to assist us in addressing the issue in a timely and comprehensive manner.