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Raise a Service Request

If you discover a building fault, need assistance with building maintenance, want help with a move or want to book an estates service, you will need to raise a service request.

How to report a fault or raise an Estates service request 

Log in to the old Estates website and provide the following information in as much detail as possible: 

  • UCL building name and floor level where applicable
  • Description of service required

Service requests will be processed within 24 working hours of receipt. You will then receive a unique job reference number.

Raise a service request (login required)