Raise a Service Request

How to report a fault or raise a service request 

Click 'Raise a service request' and log-in to raise a service request. Please provide the following information in as much detail as possible: 

• UCL building name and floor level where applicable
• Description of service required
• You can check to see if the fault has already been raised.

Service requests will be processed within 24 working hours of receipt. You will then receive a unique job reference number.

Raise a service request (login required)

UCL East 
To raise any issue with the building material at One Pool Street or Marshgate please report the issue either via e-mail, by reporting to the front desk, or by dialling +44 (0)33 3555 2980.