Raise a Service Request

If you discover a building fault, need assistance with building maintenance including cleaning, want help with a move or want to book an estates service, you will need to raise a service request.

Find the right option for requesting a repair to a fault in a building at UCL. 

MyCampus: A new system for better service requests

As of 1 August 2024, there will no longer be access to FAMIS. Requests for maintenance, repair, cleaning, setting up for an event, or moving can now be done via MyCampus (with the exception of buildings on the UCL East campus).

Find out more about MyCampus including how to report and FAQS

UCL East

To raise a request at One Pool Street or Marshgate, you can either: