About UCL Estates

UCL Estates, comprising of Campus Experience and Infrastructure (CE&I) and Estates Development (ED), is dedicated to providing and managing the environment in which staff and students reside, study and work. Our commitment is to provide sustainable facilities and an outstanding student experience, through fit for purpose, high-quality buildings and support services.

Feedback and Complaints

We welcome all feedback and complaints as this helps us to improve the service we provide to the UCL community and to all of our customers. If you wish to provide feedback or complain about your experience of an Estates service, please email Estates-Feedback@ucl.ac.uk.

We take all complaints very seriously, complaints will be acknowledged within 24 hours and an initial response will be provided within 5 working days. If you are making a complaint please provide as much relevant detail as you can to assist us in addressing the issue in a timely and comprehensive manner.