Current residents

At UCL Accommodation, we want you to feel at home, where you’re comfortable and supported.

Community

• As a resident in UCL Accommodation, you can join weekly activities and events organised in your Hall, as part of our residential life programme, Flourish. Flourish also offers inter-hall events, allowing you to build wider connections.
• Student Residence Advisers (SRAs) are available in all the halls. They are postgraduate students who live in your Hall and are on hand to organise events, provide pastoral support, signpost residents to UCL support services, and help students settle into university life.
• Hall Community Officers (HCOs) are student leaders who live in your Hall and work with the SRAs to help build strong communities and ensure that all residents have a positive living and learning experience at UCL Accommodation.

Tools 

• Insurance: We provide a basic contents insurance policy for students’ possessions while they are in UCL Accommodation.
  • For UCL Halls, visit the Gallagher UCL Hub to find out more about what is included in your free insurance.
  • For Unite and urbanest Halls: you can confirm your cover with Endsleigh Insurance directly through the provider portal: Unite and urbanest.
• Laundry: You have access to laundry facilities at your Hall through the Circuit Laundry Plus app. 
• Safety: We recommend that all UCL students download the SafeZone app. The SafeZone app can be used to contact security in an emergency, if you need any urgent help, first aid assistance or wellbeing support. 
• Maintenance request:
  • For UCL Halls, to report an issue, please log in to the UCL Accommodation Portal, choose 'Report a problem' from the top menu, select the correct category and item fields, and add further information about the situation to the ticket. Your Hall Team will deal with it as soon as they can.
  • For Unite and urbanest Halls: you can report any issues directly to the Hall Team.

Wellbeing 

UCL is committed to the wellbeing and safety of our students.

• Speak to the Student Residence Advisers (SRAs) in your Hall if you would like to talk to someone about the difficulties you are facing. You can also book a non-urgent appointment with your SRAs if you just want to have a chat.
• Student Support and Wellbeing Services (SSWS) offer many resources for UCL students. You can find support online through askUCL, in person in Bloomsbury and UCL East, and on the Support and Wellbeing Phone Lines.

Support 

• If there is an emergency, phone 999 or go to the Accident and Emergency (A&E) department in the nearest hospital directly. 
• If you experience or spot bullying, harassment, sexual misconduct or domestic abuse, you can report anonymously, or with contact details.

Regulations

• All UCL Accommodation residents should be familiar with the General Regulations. This is your 'contract' with UCL for the duration of your license agreement and includes important information about your obligations and expected behaviours when you are living in halls.  
• At UCL, the safety of our students and staff is a top priority. All residents should review the Fire Safety & Building Safety information to ensure that UCL halls are a safe and secure environment to live in.
• London is a global, vibrant city and development is inevitable. Any construction works impacting UCL Halls will be published when they become available to the UCL Accommodation team.

Research and Service Review 

UCL Accommodation is a member of the Investor in Students accreditation scheme which takes a 360 assessment of our students’ experience in halls, and helps us understand how we can improve our service. You’ll be contacted throughout the year about surveys where you can give us your feedback.

You may also be contacted about opportunities to participate in interviews, focus groups, or other research aimed at improving the student experience led by the UCL Campus Experience team.

Recent project highlight:

• The Trans Experiences in Accommodation Project. In the 2023-24 Academic year, we worked with a group of 22 students, including 3 co-researchers, to understand the factors that shape trans thriving, safety, and belonging in UCL halls. We developed 23 recommendations to improve gender inclusivity in accommodation. We worked closely with UCL's trans student and staff community throughout to ensure our work centres community interests. We invite you to access the full report and download project resources. *"Trans" is shorthand for "transcendent of the Western cisgender binary."