Information Services Division

Central IT services for all UCL students and staff

Resolved MyAccount Issues - Wednesday 29th October 19:40 pm

An earlier issue with certain features on the Myaccount web site have been resolved.

Services affected by ISD Data Centre shutdown: 1st - 5th November

A number of services will be affected whilst UCL Estates carry out remedial work in one of the ISD Data Centres from Saturday 1st November through to Wednesday 5th November. All other services will continue to run as normal, but will be operating at reduced resiliency as all services will be running from one data centre.

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We’ve created “How to” guides for all our key services. Use the search bar below to find what you are looking for or search by category. If you can’t find anything helpful then contact the Service Desk for assistance.

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News & Events

Remote Access VPN service 'at risk': 8.30am - 9.30am Thursday, 30th October

The Remote Access VPN Service should be considered 'at risk' between 8.30am  and 9.30am on Thursday, 30th October whilst a change is made to the authorisation process. Users whose account type are not entitled to use the VPN service will find they can no longer login. This is likely to only affect Alumni, Applicants and Examiners.

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