Information Services Division


Information Services Division

Central IT services for all UCL students and staff

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We’ve created “How to” guides for all our key services. Use the search bar below to find what you are looking for or search by category. If you can’t find anything helpful then contact the Service Desk for assistance.

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ISD Service Desk

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News & Events

Halls Wi-Fi "At Risk" - Wednesday 22 April & Short Outage - Thursday 23 April 8am

On Wednesday 22 April 2015, between 9am and 4pm the Halls of Residence Student Wi-Fi Service (eduroam) should be considered “at risk” while we carry out work to expand the Wi-Fi service into the Institute of Education Halls of Residence. No service disruption is expected and engineers will continually monitor the service during works. However, if you experience any issues please contact the ISD Service Desk (Telephone: 020 7679 5000).

Unable to connect to Outlook Web - Monday 20 April 2015 - 1.00 pm

We have been made aware of EE broadband (and possibly other ISPs and mobile phone providers) users not being able to access their emails via Outlook Web App (OWA) . When trying to access Outlook Web App, the web page fails to load and the user is shown the error message “Server not found”. 

Call for applications to be installed on desktop@UCL and desktop@UCL Anywhere for teaching in 2015/16

Please submit your requests for applications to be installed, or upgraded, on Desktop@UCL and Desktop@UCL Anywhere for teaching in 2015/16 by completing our web form before Friday 1st May 2015. If you don’t tell us what applications you need by 1st May, there is a risk we may not be able to have your application ready for the start of term.
If you know you require an application for Term 2 in 2015/16, but have not yet finalised your choice of application or specific version, please, still inform us of this by the 1st May, so that we can plan our resources accordingly. There is a  deadline of Oct 1st for finalising the details of requests for Term 2.

You can find a list of applications currently available on our website http://swdb.ucl.ac.uk/?filter=DesktopPC

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