Information Services Division
Central IT services for all UCL students and staff
Help & Self-service Resources
How to guides
We’ve created “How to” guides for all our key services. Use the search bar below to find what you are looking for or search by category. If you can’t find anything helpful then contact the Service Desk for assistance.
News & Events
On Thursday 18th February 2016 @ 08:00am the DHCPd which supports all Wi-Fi services (eduroam, UCLGuest) will be refreshed with a new configuration. This is to remove redundant subnets and cleanup the general structure. The refresh will be sub-second and no service impact is expected. However, all Wi-Fi services should be considered “at-risk” between 8-9am.
A number of emails claiming to be from Microsoft were received into UCL yesterday evening. Subject line: Congratulations! REFERENCE NUMBER: MSFT/5975/107/2016
These emails are not legitimate and the attachment may contain a virus.
Following the Lecturecast maintenance outage this morning, any recordings captured today may not be available for viewing or editing. No material has been lost but it will remain inaccessible whilst the issue is investigated. The technical team are looking into this as a matter of priority.
UPDATE 19:00 - We believe all the citrix servers are now stable. Users experienced slow response for the desktop to load upon login. As yet cause is unknown but logs have been taken to investigate further.