Information Services Division
Central IT services for all UCL students and staff
- User IDs & Passwords
- Email & Calendar
- Printing, Copying & Scanning
- Get Connected
- IT for Learning & Teaching
- File Storage & Sharing
- Software & Hardware
- Websites, Apps & Databases
- Creative Media Services
- Research IT
- Accessibility & Disability IT
Help & Self-service Resources
How to guides
We’ve created “How to” guides for all our key services. Use the search bar below to find what you are looking for or search by category. If you can’t find anything helpful then contact the Service Desk for assistance.
News & Events
Following last weeks major electrical failure in the Kathleen Lonsdale Building a generator test will be carried between 8am and 9am on Thursday 23rd April in one of the ISD Data Centres. Although we do not expect services to be affected the following services should be considered 'at risk' for the duration.
On Wednesday 22 April 2015, between 9am and 4pm the Halls of Residence Student Wi-Fi Service (eduroam) should be considered “at risk” while we carry out work to expand the Wi-Fi service into the Institute of Education Halls of Residence. No service disruption is expected and engineers will continually monitor the service during works. However, if you experience any issues please contact the ISD Service Desk (Telephone: 020 7679 5000).
On Tuesday 21 April from 10:00AM to 11:00AM the print charge website https://printaccount.ucl.ac.uk will be undergoing maintenance, we will be applying a new certificate and configuring the load balancer.
The impact of this outage will be:
• Students will not be able to check their account transactional history
• Students will not be able to top up their print account credit online
• Staff users will not be able to login to the website to check status/retain/delete print jobs
We apologise for any disruption this may cause.