Information Services Division
Central IT services for all UCL students and staff
Help & Self-service Resources
How to guides
We’ve created “How to” guides for all our key services. Use the search bar below to find what you are looking for or search by category. If you can’t find anything helpful then contact the Service Desk for assistance.
If you are a student or member of staff at the Institute of Education (IOE) then there is a section of the website dedicated to the IT services available to you.
The UCL Remote Access VPN service will be upgraded Friday 16th February, between 8:00am to 8.30am. During this time you will not abe able to use the VPN service.
Please note that there will be no phone contact to the ISD Service Desk on Monday 12th February from 6:30pm to 7:30pm due to essential server maintenance affecting the phone system.
Update: 9 February 2018 3pm
An email is circulating with the subject "Your account has been queued for deletion".