Information Services Division
Central IT services for all UCL students and staff
Help & Self-service Resources
How to guides
We’ve created “How to” guides for all our key services. Use the search bar below to find what you are looking for or search by category. If you can’t find anything helpful then contact the Service Desk for assistance.
If you are a student or member of staff at the Institute of Education (IOE) then there is a section of the website dedicated to the IT services available to you.
The UCL Alumni website, UCL Campaign website, Online Donation & Event Booking forms are currently undergoing routine maintenance and will be unavailable from 0700 until 1200 GMT on 18th May 2017. If you have an urgent enquiry please email email@example.com.
The internal UCL MySupporters database is also affected by this planned outage. UCL staff please refer to the email sent to all users, or contact firstname.lastname@example.org
We wanted to update UCL staff and students following the major loss of IT services on Friday 5 May 2017. Firstly, we want to apologise for the significant impact this had on staff and students’ ability to work across the whole university. We all rely on this technology round the clock and any loss of service is frustrating.
As you will have seen from the news over the weekend, many organisations across the world, including the NHS, have been hit by a large cyber-attack.
Update: 16:00 15 MAY 2017