Information Services Division
Central IT services for all UCL students and staff
Help & Self-service Resources
How to guides
We’ve created “How to” guides for all our key services. Use the search bar below to find what you are looking for or search by category. If you can’t find anything helpful then contact the Service Desk for assistance.
If you are a student or member of staff at the Institute of Education (IOE) then there is a section of the website dedicated to the IT services available to you.
We are currently receiving reports of legitimate emails being marked as spam. This is currently being investigated at the highest priority. While this is being investigated, please ensure you check any spam or junk email folders within your email account for any emails which have been incorrectly filtered. We apologise for any inconvenience this may cause.
Customers will be unable to log into the MyFinance system between 08:00 and 11:00 on the morning of Thursday 22 March for maintenance. This downtime is part of the monthly maintenance for MyFinance and allows us to release the latest updates and improvements to MyFinance.
Please plan around this MyFinance down time appropriately. We are sorry for any inconvenience caused.
Planned electrical and IT shutdown at 20 Bedford Way and IOE buildings at Woburn Square - 20th March 2018
A planned electrical shutdown to 20 Bedford Way only will commence at 20:00 on Saturday 17 March and end at 06:00 on Sunday 18 March.
This is a 10 hour Electrical Shutdown in total and during this time it will disrupt all electrical supply to 20 Bedford Way but will not impact electrical services to external IOE buildings.
There will be a short outage of EDRM today Thursday 15th March between 5- 5:30pm whilst the EDRM database is restarted. The service should be considered "at risk" 15 mins prior and after the outage.