Information Services Division
Central IT services for all UCL students and staff
Help & Self-service Resources
How to guides
We’ve created “How to” guides for all our key services. Use the search bar below to find what you are looking for or search by category. If you can’t find anything helpful then contact the Service Desk for assistance.
If you are a student or member of staff at the Institute of Education (IOE) then there is a section of the website dedicated to the IT services available to you.
As part of the Data Centre Migration Programme, we will be doing some work to migrate some of UCL’s key servers (Wiki , Opinio and MyPortfolio) on 30th May. This will impact these services as well as some external sites that may depend on the (Wiki , Opinio and MyPortfolio) servers.
Due to an upgrade of the Wireless Service Eduroam and UCL Guest will be unavailable on the following dates and locations between 07:45AM and 08:15AM.
There will be a planned outage of the Central MySQL database server on Thursday 1st June 2017.
The UCL Alumni website, UCL Campaign website, Online Donation & Event Booking forms are currently undergoing routine maintenance and will be unavailable from 0700 until 1200 GMT on 18th May 2017. If you have an urgent enquiry please email firstname.lastname@example.org.
The internal UCL MySupporters database is also affected by this planned outage. UCL staff please refer to the email sent to all users, or contact email@example.com