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Information Services Division

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Information Services Division

Central IT services for all UCL students and staff

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News & Events

Print Charge Website Maintenance Tuesday 21 April 2015 10am- 11am

On Tuesday 21 April from 10:00AM to 11:00AM the print charge website https://printaccount.ucl.ac.uk will be undergoing maintenance, we will be applying a new certificate and configuring the load balancer.

The impact of this outage will be:

•    Students will not be able to check their account transactional history
•    Students will not be able to top up their print account credit online
•    Staff users will not be able to login to the website to check status/retain/delete    print jobs

We apologise for any disruption this may cause.

Halls Wi-Fi "At Risk" - Wednesday 22 April & Short Outage - Thursday 23 April 8am

On Wednesday 22 April 2015, between 9am and 4pm the Halls of Residence Student Wi-Fi Service (eduroam) should be considered “at risk” while we carry out work to expand the Wi-Fi service into the Institute of Education Halls of Residence. No service disruption is expected and engineers will continually monitor the service during works. However, if you experience any issues please contact the ISD Service Desk (Telephone: 020 7679 5000).

Unable to connect to Outlook Web - Monday 20 April 2015 - 1.00 pm

We have been made aware of EE broadband (and possibly other ISPs and mobile phone providers) users not being able to access their emails via Outlook Web App (OWA) . When trying to access Outlook Web App, the web page fails to load and the user is shown the error message “Server not found”. 

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