Do you need help with IT?
Do you have a problem with any of our services?

Do you have a specific problem?

Do you need general help?

Try our web pages –

• Look in the subject area listed on the left
• Use the search IS website box on the right
• Try our FAQ pages

Are you new to UCL?

• Student? Try our online induction

• Staff? Look at our information for new members

Helpdesk

• Email, phone or visit our Helpdesk in person.

The Helpdesk is open during normal working hours from Monday to Friday.

Training courses

• Free training courses
• Online documents and videos
• Online learning

Formal service commitments

• Have a look at our service definitions

One-to-one help

• Check out our Open Learning Centre (the OLC)

• Contact your Faculty Information Support Officer (FISO)