Transforming Our Professional Services


Programmes and projects

Read about the range of projects and changes that were delivered through TOPS, and those now being managed by Change and Improvement

Current programmes and projects

Following the end of the TOPS Programme, the following projects are now being managed by Change and Improvement. 

Student Experience Transformer

The aim is to transform UCL‘s student experience and ensure staff efficiency and effectiveness in delivering a world-class student experience.

Technical Staff at UCL

We’ve been working with the UCL’s Technical Managers Group and the wider community to better support our technical staff and improve career development opportunities.

Previous projects

As the TOPS Programme progresses and projects are delivered, some new functions, processes or systems will move over to be managed by business as usual operations. 

Career Frameworks

We’ve developed a series of frameworks and a new Career Frameworks website to support colleagues in professional services with their career development.

Change Management Toolkit

In collaboration with the UCL change management community, we’ve developed the Change Management Toolkit to support staff who are planning, implementing or embedding change at UCL.

Communities of Practice

We have established Communities of Practice across UCL that help staff to collaborate and improve their practice areas, to share best practice and enhance service delivery.

Digital Service Enablement

The Digital Service Enablement project will enable UCL to develop and deliver its own web and phone applications for colleagues and customers.

Faculty Futures

Through Faculty Futures we’ve supported professional services to be more effective and adaptable in order to respond to changes at UCL and across the higher education sector.

Finance Transformer

Through the Finance Transformer we reduced the administrative burden surrounding core financial processes and enabled additional capacity within Central Finance.

Identity and Access Services (IAS)

We have developed a plan to improve identity management and access for all UCL services and have put together a business case for future consideration.

Marketing and Communications end-to-end services review

We’re supported communications and marketing teams across UCL to ensure that we are aligned in our aims and to strengthen end-to-end services for staff, students and other stakeholders.

Procurement Project

We've been working with the Commercial and Procurement Team and Sustainable UCL to ensure the goods and services we procure continue to meet UCL’s requirements, while delivering better value for money

Professional Services Hub

The Professional Service Hub brings together professional services colleagues from across UCL into one location to provide aligned and customer-focused services.

Research and Innovation Support Transformer

We worked alongside the research and innovation community to transform the institutional support for research and innovation activities

Service Catalogue

We have worked with the community to develop a tool to help organise and describe the services provided by professional services teams within UCL.

Service Partnership Framework

We have been working with the community to design and test a framework for managing the performance and improvement of our professional services.

Staff Recruitment

The Staff Recruitment project aimed to improve the experience of staff recruitment for hiring managers, colleagues and candidates.

Temporary Resourcing: Master Vendor

We have improved the way we hire temporary workers by introducing a Master Vendor service to act as single point of contact for hiring managers at UCL

Timetabling and Room Booking (Paused)

This project aims transform the timetabling experience for students and staff and ensure that all teaching is undertaken in a space that is good quality and fit for purpose.

UCL Business Partnering Review

We’re supported leadership and business partners to design and embed a business partnering model across the university that will help us develop and carry out UCL’s strategic plan for 2022-27.

Unitemps: Temporary worker recruitment

Unitemps is a new UCL owned and run recruitment service. It reduces the administrative burden related to recruiting temporary workers and ensures that UCL’s temporary recruitment process is compliant and efficient.

UCL Ways of Working

We have developed the UCL Ways of Working. A behavioural framework that supports colleagues to be successful and happy at UCL through setting clear expectations about how we work.

UCL Year Planner

We have developed a high level UCL Year Planner to improve visibility of core professional service activities and timelines across the institution.

Contact us

If you have any feedback, suggestions or thoughts about any of the TOPS Programme projects please get in touch.