Transforming Our Professional Services


Transforming Our Professional Services (TOPS) Programme

The TOPS Programme offers a once in a generation opportunity to transform the way professional services work at UCL. We are reimagining the way we work, making the transactional straight forward and efficient so we can focus more on specialist support to students and staff.

The TOPS Programme aims to:

  • Provide more effective professional services and a more satisfied UCL community
  • Provide more fulfilling careers for professional services staff 
  • Enable greater investment in UCL’s academic mission by improving value for money and efficiency in UCL’s professional services
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Programmes and projects

Read about how we’re transforming our professional services through a range of programmes and projects

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Change Management

The Change Management team supports teams and projects to plan, implement and successfully embed change at UCL

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Continuous Improvement

The Continuous Improvement team works with teams across UCL to help strengthen processes and services

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About TOPS

Read about why the programme was established and what has happened since it began

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Catch up on the latest updates from the programme

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Work with us

We are looking for dynamic, experienced and versatile individuals experienced in transformation and change