The Professional Service Hub brings together professional services colleagues from across UCL into one location to provide aligned and customer-focused services.
Find out all you need to know about the Professional Services Hub
Project progress
The PS Hub was successfully launched on Monday 11 March 2019 with the first group of colleagues moving into one location at 1 St Martin Le Grand.
Over 120 colleagues from across professional services, who share common processes and systems, are now working together to improve service quality across the UCL community and provide aligned and customer-focused services.
- Teams that have moved to the PS Hub
- Accounts Payable
- Credit Control
- NHS Billing
- HR Services
- Payroll
- HR Systems
- HR Workforce Reporting & Analytics
- ISD Helpdesk
- Switchboard
- Estates Helpdesk
- Estates Room Booking
- Student Fees
- Treasury
- Financial Services Office (FSO)
With teams from different professional services areas working together in one location, there are new opportunities to make connections and share ideas for how to improve our services.
We’ve seen some great improvements in service since the PS Hub launched including:
- the NHS Billing team making a series of improvements to streamline their service. UCL can now more effectively bill for and recover the +£35m it recharges to NHS Trusts and other government health providers each year, directly improving our cash flow,
- working together to improve the student experience by clearing the Portico ticket backlog from 735.