Professional Services Hub

Find out all you need to know about the Professional Services Hub.

Welcome to the UCL Professional Services Hub! The PS Hub brings together key customer support & transactional services across a variety of centralised functions, including HR, Finance, Estates & IT. Our teams are committed to delivering high quality & efficient services and providing our customers with a great experience.

You can find out more about the services we offer and our teams below. If you have any feedback about the PS Hub you would like to share, please complete this feedback form. All feedback will be reviewed by our Automation and Operational Excellence team and considered alongside our improvement pipeline. 

PS Hub HR Services

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The PS Hub HR Services team provide advertising, contract administration, payroll, reporting services for HR data, and access to HR systems. Find out about HR and staff development at UCL.

PS Hub IT Services

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The PS Hub IT Services team is first point of contact for all staff and student IT queries at UCL including computer hardware, software, account or other issues. Support is available and ensures 24/7 cover for all IT queries. Find out about all IT services at UCL.

PS Hub Estates Services

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The PS Hub Estates team includes Estates Helpdesk, Room Bookings, Switchboard Team and the Covid Helpline. They provide a centralised service on behalf of the wider Estates Team and UCL. Find out more about maps, facilities and room bookings at UCL.

PS Hub Finance Services


PS Hub's Finance Services team are responsible for transactional finance functions within UCL and support UCL staff with NHS billing, credit control, suppliers and accounts payable as well as expenses, student fees and financial control. Find out about finance at UCL.

PS Hub Business Operations Services


The PS Hub Business Operations Services team delivers a connected and consistent approach to operational, executive and administrative services to all VP Operation Divisions. The team are specialists in HR, finance, procurement, facilities coordination, diary management, office management, recruitment and EA & PA support.​

PS Hub Automation and Operational Excellence


The PS Hub Automation and Operational Excellence team works across all teams within the PS Hub to improve the services offered. Using innovative solutions and technology we improve and streamline processes, put customers at the centre of what we do and empower our teams to make positive changes.

If you have any feedback or queries regarding these Professional Services Hub pages, please email psh.ci@ucl.ac.uk