Transforming Our Professional Services


Research and Innovation Support Transformer

In order to sustain and advance our position as a world-leading, research-intensive university, it is fundamentally important that research and innovation support is delivered effectively.

What is the Research and Innovation Support Transformer?

The Research and Innovation Support Transformer (RIST) was created to transform the institutional support for research and innovation activities to ensure our support services provide an improved researcher experience and comply with internal and external regulations.

The aims of the RIST are to enable:

  1. High-quality end-to-end research and innovation support that adds value to the academic mission.
  2. Improved compliance with terms and conditions, policies and regulations.
  3. Professionalisation of, and investment in, research and innovation as a discipline and a career.

Our vision is to enable excellent research and innovation by providing efficient, effective and flexible advisory and administrative services.

Project approach

The RIST team has been working with colleagues from across UCL and from both academic and professional services areas, to better understand complex issues, design solutions, and implement changes. 

The transformer has been managed in three distinct stages:

Discovery (June 2019 to October 2019)

The purpose of the discovery stage was to examine what works well, what doesn’t work well, and to identify the systemic issues that impact on researcher experience and compliance outcomes.

We worked with over 170 members of the UCL community to highlight key themes.

We have summarised the outputs of our discovery work in four Discovery reports and a set of problem statements on SharePoint.

Design (November 2019 to May 2020)

Between November and April 2020 the RIST team continued to work with colleagues across UCL to consider the learnings from the discovery stage and design a new operating model for Research and Innovation Support.

We developed several options for how UCL could deliver research and innovation support in the future to meet the needs of the UCL community, deliver a high-quality service and improve our compliance with terms and conditions, policies and regulations.

Delivery (June 2020 to July 2023)

The aim of the delivery stage is to implement the operating model, leading to improvements in researcher experience and compliance outcomes.

In June 2020 the vision and target operating model for research and innovation support services were approved along with a series of high-priority delivery activities.

Find out more about what we have delivered so far and what we are currently working on.

    Progress and next steps

    RIST has worked closely with several teams across UCL to deliver a range of improvement projects including:

    We have several initiatives underway with the objective of further improving internal governance, risk management and compliance and delivering new and improved services that provide excellent support for all faculties and departments.

    Find out more about our plans and progress so far on our SharePoint

    More information

    Contact us

    If you have any feedback, suggestions or thoughts about any of our projects please get in touch.