Drop-in sessions and appointments

Student Support and Wellbeing are here if you have any issues with your health or wellbeing - you can drop in for a chat or make an appointment.

On this page:

What we provide

Student Support and Wellbeing's team of Disability, Mental Health and Wellbeing Advisers provide a safe, confidential and non-judgemental space, in which you can discuss any wellbeing, mental health and/or disability concerns that may be affecting your ability to study. 

This encompasses any personal or emotional challenges you may be experiencing, mental health such as anxiety or depression, or disability such as dyslexia or a long-term health condition. 

Guided by you, our Student Support and Wellbeing (SSW) advisers can:

  • recommend and liaise with your department regarding reasonable adjustments for teaching and learning
  • provide advice and guidance for both you and your department, about the potential impact of your disability or mental health difficulty on your studies and how this can be accommodated
  • help you apply for exam arrangements – such as smaller venues for examinations, additional time, or rest breaks
  • liaise with student accommodation about specific requirements or difficulties arising from your condition and/or personal circumstances 
  • assist you with applying for additional funding, such as Disabled Students’ Allowances (DSA)
  • signpost you to other support services, including local psychological and psychiatric services
  • discuss specialist one-to-one support to help you mitigate the impact of your condition on your studies
  • provide support and appropriate external referrals if you have been affected by domestic and/or sexual violence
  • provide information and advice if you are considering an interruption of study for health and/or wellbeing reasons
  • support your return to study following an interruption due to health and/or wellbeing reasons

The above is not an exhaustive list and you are welcome to contact us to find out whether we are the right service to support you. 

What we can't provide 

Please be aware that this service does not provide therapeutic support or support in a mental health crisis or emergency.

Our team of advisers focus on the impact of your personal circumstances on your ability to study. Where your needs are outside of our expertise, our advisers will signpost you to other relevant services. 

Find out more about urgent support available during a mental health crisis. 

Find out more about therapeutic support including counselling and CBT from SSW's Student Psychological and Counselling Services (SPCS)

Find out more about UCL's Student Funding Advisers.

Find out more about making an enquiry to UCL Accommodation.

Find out more about the Advice Service in Students' Union UCL.

Drop-in sessions

Drop-in sessions are suitable for brief enquiries only. If you need support with a more complex issue or enquiry, please contact us to make an appointment.

Our drop-in sessions allow you to speak to an adviser on the day for help and support. You don’t need to make an appointment - just attend at any time during the following hours. 

Monday2pm to 4pm
Tuesday10am to 12pm
Wednesday2pm to 4pm
Thursday10am to 12pm
Friday10am to 12pm 

Where possible, we will try to see you in order of arrival.  However, our advisers have different areas of specialism, so you may be seen out of turn so that you can speak to the most appropriate adviser on the day.

Longer appointments

Drop-in sessions are suitable for brief enquiries only. If you need support with a more complex issue or enquiry, please contact us to make an appointment.

We offer telephone and face-to-face appointments, depending on which you would prefer. Please tell us as much as possible about the issues you’re experiencing when requesting an appointment so we can make sure the right support is there for you.

To arrange an appointment, contact us through askUCL (our student enquiries system) or call us on +44 (0)20 7679 0100.

Where to find us 

Please come to the Student Support and Wellbeing Reception (to the right of the Student Enquiries Centre) on Floor 1 of the Student Centre for drop-in sessions.

Our address is as follows:

Student Support and Wellbeing
Floor 1, Student Centre
27-28 Gordon Square

The building is wheelchair accessible.

More details on the Student Centre found here.

Registering as a disabled student

To register with Student Support and Wellbeing as a disabled student, please bring along recent medical evidence, such as a doctor's letter or an educational pyschologist's report.

Appointment reminders

Once your appointment has been agreed, a Student Support and Wellbeing adviser will be in contact with you to confirm the details. This will be confirmed to you by email, to the email address listed on your Portico record. In some cases, it may also be confirmed to you by phone call or text to the phone number you have registered at UCL.

If you would prefer not to be contacted via phone call or text, please let us know by replying to the initial email appointment confirmation sent to you no later than 5 days after receiving it. 


Students are at the heart of everything we do and your needs are our primary concern.

If you have attended a drop-in session or appointment with one of our Disability, Mental Health and Wellbeing Advisers or have used online counselling from Care First, we would love to hear your feedback.

Please leave your feedback here.