Drop-in sessions and appointments

Student Support and Wellbeing are here if you have any issues with your health or wellbeing - you can drop in for a chat or make an appointment.

Drop-in sessions and coronavirus (COVID-19)

To help look after the health of our community during the current coronavirus (COVID-19) outbreak, Student Support and Wellbeing's drop-in sessions are suspended until further notice.

Students still have full access to support. To speak to an adviser or make an appointment, get in touch with us through askUCL, our online student enquiries system.

Support during the coronavirus (COVID-19) outbreak

Students continue to have access to a wide range of support through the coronavirus outbreak, offered remotely. 

Our comprehensive support pages outline what is available. If you have more general concerns or questions about the virus, please read our advice about coronavirus (COVID-19).

Ensuring confidentiality for remote support

If you choose to access support through SSW remotely, the tips below may help to ensure confidentially in the space you are in:

  • Have the call or video consultation in a place where it's unlikely that others will overhear your conversation. Where possible, use written text if this is difficult to ensure.
  • Use headphones instead of having the call audio coming out of laptop/PC speakers to prevent people being able to overhear the responses from the person you are speaking to.
  • If you want to talk about someone who may hear the conversation, it is advisable to change their name and let the person you are speaking to know you are doing this through text, so you can speak freely.
  • Do not print any text from your online consultation but instead save it to a secure document on your device to limit the chances of others viewing it.

On this page:

What we provide

Student Support and Wellbeing's team of Disability, Mental Health and Wellbeing Advisers provide a safe, confidential and non-judgemental space, in which you can discuss any wellbeing, mental health or disability concerns that may be affecting your ability to study. 

This encompasses any personal or emotional challenges you may be experiencing, mental health difficulties such as anxiety or depression, and disability, including Specific Learning Difficulties (e.g. dyslexia) and long-term physical or mental health conditions. 

Guided by you, our Student Support and Wellbeing (SSW) advisers can:

  • make recommendations to and liaise with your department regarding reasonable adjustments for teaching and learning
  • provide advice and guidance for both you and your department, about the potential impact of your disability or mental health difficulty on your studies and how this can be accommodated
  • help you apply for exam arrangements, such as additional time or rest breaks
  • liaise with UCL Accommodation about specific requirements or difficulties arising from your condition or personal circumstances 
  • assist you with applying for disability funding, such as Disabled Students’ Allowances (DSA)
  • signpost you to other support services, including local psychological and psychiatric services
  • discuss specialist one-to-one support to help you mitigate the impact of your condition on your studies
  • provide support and appropriate external referrals if you've been affected by domestic or sexual violence
  • provide information and advice if you're considering an interruption of study for health or wellbeing reasons
  • support your return to study following an interruption due to health or wellbeing reasons
  • assign you to specialist advisers, who can assist students with specific conditions such as Autistic Spectrum Conditions (ASCs) and Specific Learning Difficulties (SpLDs)

The above is not an exhaustive list, and you're welcome to contact us to find out whether we are the right service to support you.  

What we don't provide 

Please be aware that this service does not provide counselling or other therapeutic support, or support in a mental health crisis or emergency.

Our team of advisers focus on the impact of your personal circumstances on your ability to study. Where your needs are outside of our expertise, our advisers will signpost you to other relevant services. 

Find out more about what to do in a mental health crisis. 

Find out more about counselling from SSW's Student Psychological and Counselling Services (SPCS)

Find out more about UCL's Student Funding Advisers.

Find out more about making an enquiry to UCL Accommodation.

Find out more about the Advice Service in Students' Union UCL.

How drop-in sessions differ from counselling

UCL’s Student Support and Wellbeing drop-in sessions and appointments are for short enquiries, signposting and an initial supportive conversation with an adviser. Our advisers may then recommend you access counselling services whether at UCL or externally.

However, drop-in sessions are not the same as therapeutic counselling and you should not consider attending a drop-in session as equivalent to attending a counselling session.

If one of our advisers has recommended you access counselling, then we recommend you speak to your GP, as they’ll be in the best position to suggest effective support for any issues you may be facing.

Counselling support is also available through our Student Psychological and Counselling Services (SPCS) team, where one of our counsellors will get in contact for an initial consultation to assess your needs after you’ve registered.

Find out more about counselling from SPCS.

Drop-in sessions

Please note that our drop-in sessions are currently suspended due to the coronavirus (COVID-19) outbreak - see the notification at the top of this page for full details. 

Drop-in sessions are suitable for brief enquiries only. If you need support with a more complex issue or enquiry, please contact us to make a longer appointment.

Our drop-in sessions allow you to speak to an adviser on the day for help and support. You don’t need to make an appointment - just attend at any time during the following hours. 

Monday2pm to 4pm
Tuesday10am to 12pm
Wednesday2pm to 4pm
Thursday10am to 12pm
Friday10am to 12pm 

Where possible, we will try to see you in order of arrival. However, our advisers have different areas of specialism, so you may be seen out of turn so that you can speak to the most appropriate adviser on the day.

Find out more about what to expect from a drop-in session.

Longer appointments

Drop-in sessions are suitable for brief enquiries only. If you need support with a more complex issue or enquiry, please contact us to make an appointment.

We offer both face-to-face and phone appointments. Please tell us as much as possible about the issues you’re experiencing when requesting an appointment, so we can make sure the right support is there for you.

Students can request to have an appointment with a male or female adviser, if this is preferred.

To arrange an appointment, contact us through askUCL (our student enquiries system) or call us on +44 (0)20 7679 0100.

Crime Prevention and Personal Safety Adviser appointments

UCL's Crime Prevention and Personal Safety Adviser, Sophie Bimson, offers phone appointments every Wednesday afternoon. Appointments last up to 45 minutes. Three slots are available: 2pm-2.45pm, 2.45pm-3.30pm and 3.30pm-4.15pm.

You can speak to Sophie about any issues affecting you that are related to crime, safety or security. This might include theft, assault, harassment or domestic abuse. Sophie can also provide guidance on how to avoid crime and can support you if you're reporting a crime to the police.

If you'd like to book a phone appointment with Sophie, please email her directly with your preferred time slot.

Find out more about personal safety at UCL.

Where to find us 

Please come to the Student Support and Wellbeing reception (to the right of the Student Enquiries Centre) on Floor 1 of the Student Centre for drop-in sessions.

Our address is as follows:

Student Support and Wellbeing
Floor 1, Student Centre
27-28 Gordon Square

The building is wheelchair accessible.

More details on the Student Centre found here.

Registering as a disabled student

To register with Student Support and Wellbeing as a disabled student, please bring along recent medical evidence, such as a doctor's letter or an educational psychologist's report.

Read our guidance on medical evidence.


Students are at the heart of everything we do and your needs are our primary concern.

If you have attended a drop-in session or appointment with one of our Disability, Mental Health and Wellbeing Advisers, or if you've used online or phone counselling from Care First, we would love to hear your feedback.

Please leave your feedback here.