Nightline: The confidential listening service for all your needs

6 November 2019

Nightline is a confidential listening, support, and practical information service for students by students in London. You can talk to Nightline about anything - big or small - in complete confidence.


London Nightline - Who are we?

London Nightline is a listening and information service run by students for students open from 6pm to 8am every night of term. You can talk to us about anything, big or small, knowing that you are doing so anonymously and confidentially. We won’t judge you or tell you how to run your own life; we’re there to listen to you. All of our volunteers are students who have gone through extensive training and understand that studying isn’t always smooth sailing.

What kind of calls do we take?

If you can think of it, we’ve taken a call about it. Nightline is non-directive, so we listen to whatever is on your mind. Whether that be stress about university work, relationship problems with your family or friends, issues at work, or a combination of everything, we’ll listen to you. Last year our main themes were relationships, depression and loneliness, academic issues, and mental health and counselling, but collectively they made up about 40% of our calls, meaning the rest are about every other thing! It doesn’t even have to be related to being a student; we understand that life continues outside of education too.

We are also an information service. This means that you can call us if you would like to be signposted to another service, directions home if you’re lost, or even if you want to know where the nearest pizza place is, we can do that for you too!

What to expect when you call Nightline

We offer various mediums for talking with London Nightline. We still have our phonelines, which are our most popular format, but we also have an instant messaging service, email, text and Skype if you would prefer to talk in a written format.

The way we talk to our callers doesn’t change across the formats. Our volunteers are trained in active listening, and each one will provide a consistent service. We answer with the phrase “Hello, Nightline”, and from there you can take your time to tell us what’s on your mind. We’ll follow your lead, and listen to what you want to talk about. We don’t provide advice, but if you would like a service that does, we can search our information document to find one that you like the sound of.

Do you want to help other students by joining Nightline?

We have 3 volunteering opportunities available: Hotline Volunteers man the lines, Ambassadors act as representatives of Nightline at their university, and Publicity and Fundraising Volunteers plan our wonderful annual campaigns and redesign materials. Each role is wonderful in its own way, so wherever your interests lie, we’ve got the role for you! Applications for next academic year will open during the summer term. If you would like to be added to our mailing list, email volunteer@nightline.org.uk.

Get in contact with Nightline 

Phone: 020 7631 0101

Instant messaging: nightline.org.uk

Email: listening@nightline.org.uk

Text: Currently not in service

Skype phone: londonnightline