Who we are

ISD is a comprehensive IT function that serves approximately 80,000 regular users and runs 165 applications and 179 technical services. The PS Hub and ISD teams collectively handle over 200,000 requests and incidents annually, maintaining a remarkable customer satisfaction rate of over 93%.

Service performance and improvement plans are guided by a dedicated customer board led by Prof. Ivan Parkin. Our operational structure is centred around agile product teams that collaborate with UCL to drive continuous improvement initiatives across the university. The oversight of our change delivery processes is managed by the Change & Digital Portfolio Review Committee (CDPRC), which oversees governance and budget allocation across our 8 change portfolios.

ISD team members are integrated within UCL's Faculties to oversee Faculty IT operations and ensure local partnerships. Amidst all these responsibilities, our primary focus remains on ensuring the safety and security of UCL's operations.

The Leadership Team
 

CIO Functional Organisation Chart

Information Services Division is made up of a large number of functional and operational teams. Check the structure diagram for more information. Click through the image for accessible HTML version of the ISD organisation chart.

Digital Change Portfolio

Click through the image for accessible HTML version of the ISD Change portfolio structure chart.