XClose

IOE Student Helpdesk

Menu

IOE Informal and Formal Student Complaints 

PLEASE NOTE THIS IS THE COMPLAINTS PROCESS FOR IOE STUDENTS ONLY - UNFORTUNATELY WE ARE UNABLE TO RESPOND TO NON-IOE QUERIES.

Informal and Formal Student Complaints 

UCL aims to ensure that every student is satisfied with their experience of UCL. However, we recognise that from time to time problems do arise and students may wish to express concerns or dissatisfaction with aspects of UCL or the quality of services provided.

Informal resolution

Many complaints can be resolved at an informal or local level without needing to submit a formal complaint.

UCL strongly encourages this kind of resolution and does expect students to have attempted some form of informal resolution before making a formal complaint.

Students can speak to their Personal Tutor, Programme Leader, Departmental or Faculty Tutor, Course Representative, or Research Student Representative if they have any concerns about their programme.

If students feel that they have not been able to resolve their issue with their programme team, they can escalate their concerns to the faculty level. To do so, they will need to state their student ID and outline their concern in as much detail as possible. Please send your complaint to: ioe.feedback@ucl.ac.uk. Our central Student Services Team will liaise with you and aim to resolve the issue.

Students can also speak to the UCL Student Mediator or the Students' Union's Advice Service.

Formal complaints

If an issue cannot be resolved at a local level, students may feel they need to submit a formal complaint using UCL's Student Complaints Procedure. UCL aims to ensure that all complaints are treated fairly, impartially, effectively and in a timely manner, without fear of victimisation. The Complaints Procedure applies across all Schools, Faculties, Academic Departments and Professional Service Divisions.

Further Information: