IOE Student Helpdesk


Student Feedback

UCL's goal is to put students' feedback, insights and contributions at the heart of our decision-making. We value students' feedback and work with students as partners in the process of shaping education at UCL. In recent years, as a direct result of student feedback, we've extended library opening hours, opened new study spaces and scrapped graduation ticket fees for students.

Find out more about You Shape UCL initiatives and how student feedback impacts changes

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How are we doing? Do you have any concerns, compliments or suggestions? Please let us know by emailing us  at ioe.feedback@ucl.ac.uk 

Student Surveys

One of the principal ways in which UCL gathers and responds to student feedback is via online student experience surveys such as the National Student Survey, The Postgraduate Taught Experience Survey, and the New to UCL survey. Whether it's about teaching, accommodation, or facilities, surveys are a chance for students to have their say about what works and what needs improving, to help us make sure that UCL is as good as it can be for current and future students. We aim to minimize the volume of surveys students are asked to take, so undergraduates will be invited to take just one institutional survey per year, and full-time postgraduate students will be invited to take two. Each survey takes just a few minutes to complete, all responses are anonymous, and some include a generous prize draw. Every piece of feedback is read and the results of each survey are shared with staff across UCL - including President & Provost Michael Arthur.

National Student Survey (NSS)

Final year undergraduates

The NSS is an annual survey of mainly final-year undergraduates in the UK. It provides invaluable feedback to the University and to future students who may wish to study at UCL. Students are invited to reflect on their course experience including assessment and feedback, organisation and management, learning resources and support services. 

In addition to providing feedback; by completing the survey, you will automatically be entered into a prize draw and in with the chance of winning Amazon vouchers.*

Postgraduate Taught Experience Survey (PTES)

Masters, PG Dip, PG Cert and PGCE students

The PTES is a national survey designed specifically for postgraduate taught students and the results are benchmarked against other universities. The survey gives students the opportunity to share their views on their learning experience including quality of teaching, assessment and feedback, skills development and support services.

In addition to providing feedback; by completing the survey, you will automatically be entered into a prize draw and in with the chance of winning Amazon vouchers.

UCL Student Experience Survey

Penultimate year undergraduates

The UCL Student Experience Survey is an internal anonymous survey developed specifically for UCL students and is separate from national surveys such as the NSS. It is designed to give you a chance to have your say on your academic experiences so far including quality of teaching, assessment and feedback, academic support and support services.

Postgraduate Research Experience Survey (PRES)

This Survey is an anonymous survey developed specifically for Research students.

New to UCL Survey

All new students

The New to UCL Survey is an internal anonymous survey. Open to all new students, this short survey assesses what factors influenced a student's decision to study at UCL, as well as seeking feedback on arrival and induction processes.

Student Evaluation Questionnaires

Departments also run Student Evaluation Questionnaires on individual modules throughout the year. This gives students the opportunity to feedback about the teaching on their specific modules, helping departments to continuously improve learning, teaching and assessment. Feedback from SEQs feeds into the Annual Student Experience Review process.

For Programme specific information on evaluations, please see the Programme area of your Programme Handbook

Annual Student Experience Review (ASER)

UCL's Annual Student Experience Review (ASER) process requires all departments to undertake an annual self-evaluation and produce a development plan for how they plan to improve in the coming year. The self-evaluation involves looking at student feedback from surveys and student evaluation questionnaires as well as other data about student performance and academic standards, such as the feedback provided by the External Examiner, which helps departments to understand what is working well and what might need improving. Students' Academic Representatives are active participants in the evaluation process and creation of the development plan through discussions at departmental and faculty committees, giving students an important role in identifying and planning improvements within their department. Students can view the completed reports and action plans on the faculty/departmental intranet.

Please find more information about Annual Student Experience Review (ASER) and its framework.