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UCL Information Services Division

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IT essentials for new UCL students

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This is your guide to central IT services at UCL. Work through our top 5 suggestions first, this will quickly get you up and running with your IT account - and save you time later.

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Top 5 things to get you up and running

Number 1

Connect to Wi-Fi

If your device can see the ‘eduroam’ wireless network, then connect. You will be prompted to enter your UCL user ID and password – make sure you add @ucl.ac.uk after your user ID! E.g. ucaaxxx@ucl.ac.uk. Otherwise, follow our connection guides.


Number 2

Register now for self-service password resets

If you haven’t already done so, make sure you register your phone number with us so that you can reset your password online.
It’ll take less than a minute. Once you’ve done it, you can reset your password  anywhere, anytime. Don’t wait until you forget your password or it expires – register now!


Number 3

Check your email

1. Go to the live@UCL login page
2. Enter your user ID@ucl.ac.uk E.g. ucaaxxx@ucl.ac.uk and your UCL password
3. Click Sign in
More information about the UCL email & calendar service


Number 4

Download the UCL Go! app

UCL Go mobile app

Get useful information on the move. View campus maps, your timetable, or find an available PC in one of the computer workrooms. Download via your app store. More information about UCL Go!


Number 5

Attend an IT induction session

Induction sessions were held at the start of term and are now finished. But if you were unable to attend, you can always view a copy of the induction presentation online.


Keep up to date!

Keep up to date with news and information about our service via service news


Using laptop on campus
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Got it? Great. Here are some other things you need to know...

Log in from home
Stay secure
Get Microsoft Office Professional Plus for free
Download free anti-virus and other software
Finding computer workrooms on campus
Printing, copying and scanning on campus
Digital Education (E-Learning)
Develop your digital skills with free IT training courses and online resources
Borrow a laptop on campus for free
Get IT support if you have a disability
Cruciform hub computer workroom