Seeing an adviser

Our team provide a safe, confidential and non-judgemental space in which you can discuss any wellbeing, mental health or disability concerns that may be affecting your ability to study.

      Ask a question via askUCL

      To ask our team a question, use our student enquiry portal, askUCL. You can first use the FAQ search to see if your question is answered, if not, you can click 'Log an enquiry' to get a response from us. This is also how you book appointments with our team via the 'Contact Disability, Mental Health and Wellbeing' FAQ.

      All of our support services are free of charge and open to all UCL students.

      Contact us on askUCL

      Are you an applicant or incoming student?

      Send us an email

      Appointment open hours

      Both same day and pre-booked full advisory appointments are available between the following times (UK time), Monday to Friday:

      • 10am and 12pm.
      • 1pm and 4pm.

      Appointments are available throughout the year, except for UCL closure days.

      We will always try to offer you an appointment during your preferred timeslot, however, appointments will be allocated on a first come, first served basis. Always provide your availability to help facilitate faster bookings.

      Same-day appointments

      Our same day appointments allow you to speak to a Disability or Mental health team member on the day for help and support.

      Same day appointments are only available via:

      • Telephone.
      • MS Teams (via video, voice only or chat).

      Just let us know what you prefer when booking your appointment. For face-to-face, please book a full advisory appointment.

      Same day appointments are generally 15-20 minutes and can only be booked on the same day. Appointments are made via askUCL booking form and cannot be made over the phone.

      Pre-booked full advisory appointments

      If you need support with a more complex enquiry, please contact us to pre-book a 45-60 minute full advisory appointment.

      They are available via:

      • Face-to-face at the Bloomsbury Student Centre or the UCL East Marshgate building.
      • Telephone.
      • Microsoft Teams (via video, voice only or chat).

      Provide your preference and availability when booking

      1. Let us know your time and date availability for the next 2 weeks and your preferred contact method.
      2. Your appointment will then be scheduled as soon as possible with a waiting time of no longer than two weeks.
      3. Give a brief explanation about what you’re experiencing when requesting an appointment so we can make sure the right support is there for you.

      Appointments are made via askUCL appointment booking form and cannot be made over the phone.

      Special requests about your adviser

      Students can request a BAME (Black, Asian or minority ethnic) team member who they may feel has better understanding of their cultural identity. Students can also request a male or female adviser, and/or an adviser who is LGBTQ+ or has specialist training in supporting students from the LGBTQ+ community – simply let us know when you contact the team.

      Book an appointment with us

      Are you a first-year undergraduate?

      You can also speak to your Student Adviser specific to your department for any wellbeing, support and student experience matters.

      Find your Student Adviser.

      What happens in your appointment?

      Guided by you, our advisers and coordinators can:

      Help you access reasonable adjustments

      We can explore the potential impact that your disability or condition may have on your studies and look at what reasonable adjustments can be applied in your Summary of Reasonable Adjustments (SoRA). We can also help you to apply for certain exam adjustments.

      Learn about reasonable adjustments to your studies.

      Refer you to specialist support

      You can have specialist one-to-one support to help you mitigate negative impacts on your studies. We can assign you to specialist tutors who can assist students with specific conditions such as Autistic Spectrum Conditions (ASCs) and Specific Learning Diffiferences (SpLDs).

      Learn more about Specialist study skills.

      Refer you to other services

      We can signpost you to other support services, including referrals to psychological or counselling support via the Student Psychological and Counselling Services (SPCS) team.

      This includes providing support and appropriate external referrals if you've been affected by domestic or sexual violence.

      Provide general support related to your disability or condition

      We can provide information and advice if you're considering an interruption of study for health or wellbeing reasons, including return to study support.

      We can also assist you with starting your application for disability funding, such as Disabled Students’ Allowance (DSA).

      The above list is not exhaustive, check out more support we provide.

      Crime Prevention and Personal Safety Adviser appointments

      UCL's Crime Prevention and Personal Safety Adviser, Sophie Bimson, offers phone, Teams, or face to face appointments that last up to 45 minutes between 08.30am and 3.30pm Monday to Friday.

      You can speak to Sophie about any issues affecting you that are related to crime, safety or security. This might include theft, assault, harassment, domestic abuse, or sexual misconduct. Sophie can also provide guidance on how to avoid crime and can support you if you're reporting a crime to the police.

      If you'd like to book a phone appointment with Sophie, please email her directly with your preferred time slot.

      Find out more about personal safety at UCL.

      When we might refer you to another service

      Please be aware that this service does not provide counselling, other therapeutic or 1st responder support in a mental health crisis or emergency.

      Our team of advisers and coordinators focus on the impact of your personal circumstances on your ability to study. Where your needs are outside of our expertise, our advisers will signpost you to other relevant services.

      How our appointments differ from counselling

      Our appointments are not the same as therapeutic counselling and you should not consider attending a DMHW appointment as equivalent to attending a counselling session.

      Appointments with the Disability, Mental Health and Wellbeing (DMHW) team are for providing supportive practical advice, signposting, and implementing any reasonable adjustments that may be required.

      If one of our advisers has recommended that you access counselling, then we advise you to initially speak to your GP, as they’ll be in the best position to suggest effective support for any issues you may be facing.

      Counselling support is also available through our Student Psychological and Counselling Services (SPCS) team here at UCL.

        Ensuring confidentiality

        Before an appointment with a member of our team, please consider the points below to help you make sure confidentiality can be maintained.

        • Have the call or video consultation in a place where it's unlikely that others will overhear your conversation.
        • Where possible, use written text if this is difficult to ensure.
        • Use headphones instead of having the call audio coming out of laptop/PC speakers to prevent people being able to overhear the responses from the person you are speaking to.
        • If you want to talk about someone who may hear the conversation, it is advisable to change their name and let the person you are speaking to know you are doing this through text, so you can speak freely.
        • Do not print any text from your online consultation, but instead save it to a secure document on your device, to limit the chances of others viewing it.


          Tell us about your disability or long-term health condition

          If you feel that you might have a disability (including mental health or a Specific Learning Difference like dyslexia, dyspraxia or ADHD) but have not received a diagnosis, please contact us through askUCL so that we can advise you further.

          Read more about registering with SSW for further support.


          Students are at the heart of everything we do, and your needs are our primary concern.

          If you have attended a same-day or pre-booked appointment with one of our Disability, Mental Health and Wellbeing advisers, or if you've used the UCL 24/7 Student Support Line, we would love to hear your feedback.

          Please leave your feedback here.