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UCL Library Services Updates

Library service information updates.

Updated 28 November 2022.


Service availability

Please note that we may have to make changes to our services at short notice due to industrial action or other factors. Service changes will be announced here.

Access to the Senate House Hub

Please note that from Monday 21 November, access to Senate House South Block will be via the doors at Montague Place (next to the rear entry to the British Museum). This is due to a building upgrade project. 

Face coverings

Face coverings may be required in UCL Libraries whose buildings are managed by our partner hospitals. Check our Libraries and study spaces webpage for any specific local requirements. Staff members or users with a medical exemption will not be expected to wear a covering. Library Services supports the Sunflower lanyard and Please give me space schemes.

Study spaces

Most of our individual study spaces are freely available to turn-up and use. A study space bookings system is operational at the following sites:

  • Institute of Orthopaedics Library (social distancing rules apply);
  • Student Centre, Level B1 and quiet study areas on Levels 2 and 3.

Please also note that social distancing rules still apply at Queen Square Library

If you wish to use a bookable study space this will need to be booked before visiting each of the sites listed above - please see our Bookable Study Spaces Help webpage for further details. NHS members should visit our separate NHS seat booking page.

You must check-in within 30 minutes of the start time of your booking. If you do not check-in your booking will be released for other students or staff to use.

Click and Collect service

Books can be requested via our Click and Collect service. They are listed in our online catalogue, UCL Explore, and can be requested for collection in advance of a visit. Please see our membership information pages for details of eligibility for our services.

Scan and Send service

If you cannot come on site to collect books, please use our Scan and Send service, which complements the Click and Collect service. This allows UCL students and staff to request copies of journal articles and book chapters to be scanned and emailed to them directly.

Borrowing and returning books

Borrowing

If you are unable to access the UCL campus to collect books that have been requested, for example if you are unwell, you can arrange for another UCL Library member to collect them on your behalf. Please email lib-accessibility@ucl.ac.uk to arrange this. Please wait until the books that you have requested are available for collection before contacting us. The person collecting the books must have a valid and current UCL ID card or UCL Library card. We will email the person collecting the books to confirm a time for the collection, and they will need to present this email when they visit the Library.

Returns

Books can be returned in person to our libraries, please see our opening hours for further information. Books can also be posted to our address listed on our contact page. For those users who do not wish to visit a Post Office, Royal Mail now offers a Parcel Collect service which allows you to pay for postage online, print off an address label and have your parcel collected from your door.

Paying Fines and Fees Online

Customers can now pay a library fine or fee balance online at any time via their My Library account.

To pay library fines or fees online, customers should log in to their account in Explore, navigate to the fines and fees tab, and enter their details when prompted. Further instructions on how to pay online can be found on the ‘How do I pay my library fines and fees?’ section of the borrowing and managing your account webpage.

Please note that existing methods of payment are still available, should customers prefer to pay offline. For security reasons, when paying their library fines and fees online, customers are encouraged to do so on their own personal devices.

Library Safety

We are committed to keeping all staff and customers safe. Please follow the signs and rules when visiting our library sites. See UCL’s Keeping Safe on Campus pages for more information.

Contacting us and more information