Library service information updates.
Updated 14 September 2021.
Please note that we may have to make changes to our services at short notice due to restrictions required by the UK Government or UCL. Service changes will be announced here.
A condition of entry to all libraries and study spaces is that a face covering must be worn on arrival and at all times while in the library. Check our Libraries and study spaces webpage for any specific local requirements. Staff members or users with a medical exemption will not be expected to wear a covering. Library Services supports the Sunflower lanyard and Please give me space schemes.
From Monday 20 September
- We will be restoring recalls for books on loan that are required by other users.
- Fines will be reinstated only for recalled items which are returned late. Books with a loan period of 1 week or longer will continue to be automatically renewed unless they are reserved by another user.
From Monday 27 September
The study space bookings system will be removed at all of our sites except those listed below:
- Floors 7-9, 1-19 Torrington Place;
- Quiet study rooms on Levels 2 and 3 of the Student Centre;
- UCL Institute of Orthopaedics Library (social distancing rules apply);
- UCL Queen Square Institute of Neurology, Queen Square Library (social distancing rules apply);
- Royal Free Hospital Medical library (social distancing rules apply).
If you wish to use a bookable study space this will need to be booked before visiting each library - please see our Bookable Study Spaces Help webpage for further details. NHS members should visit our separate NHS seat booking page.
You must check-in within 30 minutes of the start time of your booking. If you do not check-in your booking will be released for other students or staff to use.
Extended opening hours
Extended opening hours will be offered at a number of our sites. Please see our opening hours for further details.
Click and Collect service
Books can be requested via our Click and Collect service. They are listed in our online catalogue, UCL Explore, and can be requested for collection in advance of a visit. Please check our published opening hours before visiting. Please see our membership information pages for details of eligibility for our services.
Scan and Send service
If you cannot come on site to collect books, please use our Scan and Send service, which complements the Click and Collect service. This allows UCL students and staff to request copies of journal articles and book chapters to be scanned and emailed to them directly.
Borrowing and returning books
If you are unable to access the UCL campus to collect books that have been requested, for example if you are self-isolating, you can arrange for another UCL Library member to collect them on your behalf. Please email email@example.com to arrange this. Please wait until the books that you have requested are available for collection before contacting us. The person collecting the books must have a valid and current UCL ID card or UCL Library card. We will email the person collecting the books to confirm a time for the collection, and they will need to present this email when they visit the Library.
All borrowed books are now automatically renewed if they have a loan period of one week or longer unless they have been requested by another user. Short loan items must be returned at the end of their loan period as usual.
Books can be returned in person to our libraries, please see our opening hours for further information. Books can also be posted to our address listed on our contact page. For those users who do not wish to visit a Post Office, Royal Mail now offers a Parcel Collect service which allows you to pay for postage online, print off an address label and have your parcel collected from your door.
We are committed to keeping all staff and customers safe. We have introduced a range of measures including cleaning rotas and the provision of hand sanitiser and wipes. Please follow the signs and rules when visiting our library sites, and wear a face covering or mask at all times within our spaces. Please see UCL’s Keeping Safe on Campus pages for more information.