Library Services


Getting help and contacting us

We're here to help. Below are details of who to contact for assistance.

General contact details

You can ask staff for help in person or by e-mailing the teams in any of our libraries or study spaces. For in depth research help, contact one of our specialist librarians.

Specific services:

When should you expect to hear back from us?

Please see our response times.

LibrarySkills @ UCL

We provide face-to-face and online training and support for your library skills and information literacy development. See our LibrarySkills@UCL web pages or e-mail LibrarySkills@UCL.


We'd love to hear from you. Please let us know what you think about the services we provide - we welcome any suggestions for improvement:


If we've got something really wrong and you'd like to make a formal complaint, please go to our complaints page.