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We're here to help. Below are details of who to contact for assistance.
General contact details
- Chat/FAQs: Try our chat service or view our frequently asked questions
- E-mail: library@ucl.ac.uk
- Twitter: @UCLLibraries, @uclHealthLib
- Post: UCL Library Services, UCL (University College London), Gower Street, London WC1E 6BT
- Feedback: Library Services Feedback Form
You can ask staff for help in person or by e-mailing the teams in any of our libraries or study spaces. For in depth research help, contact one of our specialist librarians.
Specific services:
- Assistance with accessing UCL e-resources
- For information about borrowing, renewing or reserving books or study space bookings please e-mail the relevant library
- Please send enquiries about accessing our libraries to lib-membership@ucl.ac.uk
- For information about UCL Special Collections please e-mail spec.coll@ucl.ac.uk
- UCL Records Office can be contacted via records.office@ucl.ac.uk
- Our Interlending & Document Supply Team can be contacted via interloans@ucl.ac.uk
- Requests for location filming and photography
When should you expect to hear back from us?
Please see our response times.
LibrarySkills@UCL
We provide face-to-face and online training and support for your library skills and information literacy development. See our LibrarySkills@UCL web pages or e-mail LibrarySkills@UCL.
Feedback
We'd love to hear from you. Please let us know what you think about the services we provide - we welcome any suggestions for improvement:
- Submit your feedback using our feedback form.
- Email us at library@ucl.ac.uk
- Follow us on Twitter and Facebook.
Complaints
If we've got something really wrong and you'd like to make a formal complaint, please go to our complaints page.
Surveys and participation
We also welcome your suggestions on how we can improve our services. This helps us build a library around your needs.
In addition to our standard feedback channels, there will be opportunities to provide feedback on our services through surveys and focus groups. Details will be shared on this page and through the Student Experience Panel newsletter (for students) and the Week (for staff).