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We're here to help. Below are details of who to contact for assistance.
General contact details
- Chat/FAQs: Try our chat service or view our frequently asked questions
- E-mail: library@ucl.ac.uk
- Twitter: @UCLLibraries
- Post: UCL Library Services, UCL (University College London), Gower Street, London WC1E 6BT
- Feedback: Library Services Feedback Form
You can ask staff for help in person or by e-mailing the teams in any of our libraries or study spaces. For in depth research help, contact one of our specialist librarians.
Specific services:
- Assistance with accessing UCL e-resources
- For information about borrowing, renewing or reserving books or study space bookings please e-mail the relevant library
- Please send enquiries about accessing our libraries to lib-membership@ucl.ac.uk
- For information about UCL Special Collections please e-mail spec.coll@ucl.ac.uk
- UCL Records Office can be contacted via records.office@ucl.ac.uk
- Our Interlending & Document Supply Team can be contacted via interloans@ucl.ac.uk
- Requests for location filming and photography
When should you expect to hear back from us?
Please see our response times.
LibrarySkills @ UCL
We provide face-to-face and online training and support for your library skills and information literacy development. See our LibrarySkills@UCL web pages or e-mail LibrarySkills@UCL.
Feedback
We'd love to hear from you. Please let us know what you think about the services we provide - we welcome any suggestions for improvement:
- Submit your feedback using our feedback form.
- Email us at library@ucl.ac.uk
- Follow us on Twitter and Facebook.
Complaints
If we've got something really wrong and you'd like to make a formal complaint, please go to our complaints page.