Library Services


UCL Library Click and Collect Service

UCL students, staff and external users with a borrowing account can use our Click and Collect Service to obtain library books that we hold.

Video: the Click and Collect service

We've made improvements to our Click and Collect service.

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Who can use the Service

The Service is available for all UCL students, staff and external users with a borrowing account. When collecting, please bring your UCL ID/library membership card with you.

UCL students and staff as well as NHS and London Mathematical Society users can request ten books at a time, and other users can request three books at a time.

We advise that you check whether there are copies available in the library before placing a request, as on loan items will take longer to fulfil. Please note the estimated Click and Collect Turnaround Times below:

  • Item is available at the pick-up library: within 2 working days*.
  • Item is available at a different UCL library: within 2 working days*.
  • All copies of the Item are on loan: when you reach the front of the queue you will receive the next copy that is returned. While you wait, we will recall a copy of the book from loan and will suspend all renewals on that title.

* Monday - Friday, excluding Bank Holidays and UCL Closure Days.

Collection Points

Click and Collect Procedure

  • Request the items that you wish to collect by logging into Explore. If you see a 'Request' option next to the book, it is available for Click and Collect. Please remember to remain within your borrowing limit when making requests.
  • You will receive an email notification once your book(s) are ready to be collected. Books will then be held for three working days (these are Monday - Friday, excluding Bank Holidays and UCL Closure Days).
  • Please ensure that you check the opening hours of the pickup library before visiting.
  • We can be contacted at the following email address: library@ucl.ac.uk

Staying Safe on Campus

Please continue to follow UCL's guidance on keeping safe on campus when visiting library sites or using the Click and Collect service.

Video: The New Click & Collect (POV)

Follow a book as it makes its way behind the scenes at Library Services, while getting a whistle stop tour of what UCL Libraries do!

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