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UCL Library Click and Collect Service

UCL students, staff and external users with a borrowing account can use our Click and Collect Service to obtain library books that we hold.

Infographic: Guidelines to the Click and Collect service. Full details in text below.

Who can use the Service

The Service is available for all UCL students, staff and external users with a borrowing account. When collecting, please bring your UCL ID/library membership card and a copy of your confirmation email (email on screen is OK) to gain access to the relevant building.

UCL students and staff as well as NHS and London Mathematical Society users can request ten books at a time, and other users can request three books at a time.

Times and Collection Points

Bartlett Library

11:00 - 18:30, Monday - Friday & 11:00 - 17:30, Saturday.
Collection Point: Help Point.

Cruciform Hub

10:00 - 20:30, Monday - Friday & 11:00 - 17:30, Saturday.
Collection Point: Library Desk.

Great Ormond Street Institute of Child Health Library

10:00 - 15:00, Monday - Friday.
Collection Point: Library Enquiry Desk.

Institute of Archaeology Library

10:00 - 19:00, Monday - Friday & 11:00 - 17:30, Saturday.
Collection Point: Issue Desk.

Institute of Education Library

10:00 - 16:00, Monday - Tuesday & 10:00 - 20:00, Wednesday - Friday.
Collection Point: Self-service area within IOE Library.

Institute of Orthopaedics Library

13:00 - 16:00, Monday - Friday.
Collection Point: Enquiry Desk.

Joint Library of Ophthalmology, Moorfields Eye Hospital & UCL Institute of Ophthalmology

10:00 - 16:00, Monday - Friday.
Collection Points: Library Enquiry/Issue desk (UCL students and staff) or Institute of Ophthalmology Reception Desk (Moorfields staff).

Language and Speech Science Library

10:00 - 16:00, Monday - Friday.
Collection Point: Library foyer, Chandler House, second floor.

Main Library

09:00 - 20:30, Monday – Friday & 11:00 - 17:30, Saturday.
Collection Point: Help Point.

Queen Square Library

10:15 - 16:45, Monday, Tuesday, Thursday, Friday.
Collection Point: 1st floor, 23 Queen Square. Please phone 020 3448 4709 upon arrival at the building, if you are unable to access via the front door of 23 Queen Square.

School of Pharmacy Library

10:00 - 16:00, Monday - Friday.
Collection point: Library Help Point.

Science Library

09:00 - 20:30, Monday - Friday & 11:00 - 17:30, Saturday.
Collection Point: Ground Floor.

SSEES Library

13:00 - 16:30, Monday and Wednesday; 13:00 - 18:30, Friday & 10:00 - 16:30, Saturday.
Collection Point: Ground Floor.

Click and Collect Procedure

  • Request the items that you wish to collect by logging into Explore. If you see a 'Request' option next to the book, it is available for Click and Collect. Please remember to remain within your borrowing limit when making requests.
  • You will receive an email notification once your book(s) are ready to be collected. This will normally be the next working day after they have been requested. Books will then be held for three working days.
  • Bring your UCL ID and a copy of the email confirming you have a book to collect (email on screen is OK) to gain access to the relevant building.
  • A face covering or mask must be worn at all times while on Campus.
  • We can be contacted at the following email address: lib-myaccount@ucl.ac.uk

Staying Safe on Campus

Please follow these guidelines when using the Click and Collect service.

  • Avoid contact and keep a distance of 2 metres from other people where possible.
  • Wash your hands regularly.
  • Sneeze or cough into a tissue, or the crease of your arm.
  • Avoid touching your face.
  • Stay at home if you feel ill.