Library Services


You said, we did - April 2021

21 May 2021

Your feedback is vital to help us develop services to support you.

Library user sitting at desk studying

Most of our libraries have opened for those students who are in London or eligible to study on campus in line with the government’s guidance for Term 3. We understand that many of you will be studying remotely. Wherever you are studying, we will continue to support you. Your feedback is vital to helping us do this.

In March and April, we received the following feedback.

You said you had difficulty booking spaces

Since the spring break, and in line with government guidelines, we have opened most of our libraries. This is in addition to temporary study sites in Bidborough House, 1-19 Torrington Place and Ramsay Hall.

We have also opened two new floors in Ramsay Hall. Ramsay Hall contains individual study rooms, which are perfect if you need to talk out loud during your session, for example in online seminars, meetings or online group study.

If you are studying on campus, you will need to book study spaces and if you can, you must wear a face covering.

The NHS vaccination programme is proceeding positively and we all have a responsibility to do everything we can to support it. This means we must continue following safety guidelines to keep everyone in our community safe and to prevent the spread of the virus. Social distancing will remain in place until 21 June at the earliest (according to the Government’s road for easing lockdown), which means we will not be able to open all library spaces.

You said you wanted access to study spaces at more hours

You can now book study spaces in the Student Centre 24/7. Other libraries are open in the evenings and weekends. Opening hours will be adapted in response to the situation. Please check the Service Updates page for the most current information.

We will continue to review demand for spaces.

You said you would like better access to books online and on-site

Whether you’re researching for your dissertation or final year project, or come across something on your reading list, if it isn’t in the Library already let us know and we will try to get hold of it. We will buy books in digital format if possible so that you can access it wherever you are based.  We welcome student requests via our online Suggest a resource form. You should hear back from our staff about whether we can purchase an item within 3-4 working days.

You can now make Scan and Send requests from nine libraries. The Scan and Send service allows you to request a scan from one book chapter or one article from books held in our collections to be sent to your UCL email address. You can make five requests at a time.

You can also request books through our Click and Collect service from 12 UCL libraries.

You said you were worried about renewing your books

Since 12 March, all loans from our collections that can be renewed have been set to do so automatically. This means that your books won’t become overdue if you forget to renew them.

If there is a problem, we will contact you by email to let you know that the book can’t be renewed, and you can get in touch with us so that we can help you find a solution.

Overdue fines are currently suspended.

Questions or feedback

If you have any questions or feedback about Library Services please use our online feedback form, contact us by emailing library@ucl.ac.uk, through our online chat service or contact your dedicated liaison librarian or site library (details available on our Subject Guides).