UCL Career Frameworks


Operations Management - grade 9

Example job roles: Head of Service Area, Senior Management

Level: Senior  


Activities and responsibilities likely to be required when working at this level

  • Actively supporting the development and implementation of short-term and long-term strategy
  • Working with the relevant senior managers to set the strategic direction and leadership for the relevant area, while ensuring adequate workforce planning is in place to deliver 
  • Responsibility for leadership
  • Innovation and new ways of thinking
  • Providing leadership and direction to staff
  • Developing KPI’s and using management information
  • High level financial management
  • Influencing and negotiating
  • Leading organisational change
  • Stakeholder engagement and managing relationships at a senior level, both internal and external
  • Managing staff wellbeing and/or complaints including dealing with grievances and appeals
  • Managing large scale departments working in very dynamic environments 
  • contribute to decision-making at a senior management level
  • representing department or UCL on internal and external working groups

Personal and professional development

Development options to consider when working towards this level

Learning on the job

  • Managing a team
  • Demonstrating commitment to change and innovation
  • Contribute to the development of strategy
  • Resource planning and management
  • Dealing with complex HR issues

Learning from others  

  • Taking a lead role in a Community of Practice
  • Chairing meetings and working/project groups
  • Representing your department at institutional level 
  • Senior team network
  • Presenting to governance groups and project boards
  • Network with senior colleagues across UCL and across other institutions
  • Attending and presenting at conferences

Formal learning

  • Leadership training
  • Project management qualification
  • Managing large budgets/finance training

* You may wish to explore the listed formal training themes / topics on LinkedIn Learning.

Transferable skills and competencies

UCL uses the Universal Competency Framework (UCF) to discuss transferable skills. Find out more details on the framework.

Adhering to principles and values

  • Upholding ethics and values
  • Acting with integrity
  • Utilising diversity
  • Showing social and environmental responsibility

Entrepreneurial and commercial thinking

  • Monitoring markets and competitors
  • Identifying business opportunities
  • Demonstrating financial awareness
  • Controlling costs
  • Keeping aware of organisational issues

Formulating strategies and concepts

  • Thinking broadly.
  • Approaching work strategically.
  • Setting and developing strategy.
  • Visioning


    UCL Ways of Working

    These describe expected behaviours in line with UCL culture and values.  For Ways of Working indicators and steps to development please refer to the Ways of Working website

    Career Pathway roles are indicative and are not intended to be a description of the role in terms of responsibilty and duties.