UCL Career Frameworks


Operations Management - grade 10

Example job roles: Directors/Chief Operating Officer

Level: Leadership 


Activities and responsibilities likely to be required when working at this level

  • Managing senior stakeholder engagement and relationships, both internal and external
  • Writing institutional strategy
  • High-level decision making
  • Ultimate representative for the specific area
  • Representing the organisation in legal matters
  • Articulating and delivering against, a strategic vision
  • Broad subject knowledge with a practical understanding of how to apply it to different sectors
  • Experience of leading a substantial team, often through change
  • Managing complex, and often regulated, stakeholder environments and relationships
  • Substantial reputation in their field
  • Ability to innovate and create new solutions which take into account strategic implications within UCL
  • Managing multiple complex budgets
  • Exercising sound judgement and appropriate decision-making
  • Setting out and ensuring the implementation of policies appropriate to the service area.

Personal and professional development

Development options to consider when working towards this level

Learning on the job

  • Formulating and executing strategies (e.g. first draft)
  • Leading major projects and programmes; delivering change
  • Initiating new and creative ideas
  • Identifying opportunities to develop confidence and credibly represent UCL in high profile settings (e.g. chairing/presenting to large groups)

Learning from others  

  • Working in a leadership role in an external capacity (e.g. as a non-exec board role or charity, school governor) 
  • Be part of external networks
  • Executive coaching and mentoring

Formal learning

  • Senior Leadership/Management training
  • Professional qualifications

* You may wish to explore the listed formal training themes / topics on LinkedIn Learning.

Transferable skills and competencies

UCL uses the Universal Competency Framework (UCF) to discuss transferable skills. Find out more details on the framework.

Deciding and initiating action

  • Making decisions.
  • Taking responsibility.
  • Acting with Confidence.
  • Acting on own initiative.
  • Taking action.
  • Taking calculated risks.

Formulating strategies and concepts

  • Thinking broadly.
  • Approaching work strategically.
  • Setting and developing strategy.
  • Visioning.

Creating and innovating

  • Innovating.
  • Seeking and introducing change.

UCL Ways of Working

These describe expected behaviours in line with UCL culture and values.  For Ways of Working indicators and steps to development please refer to the Ways of Working website

Career Pathway roles are indicative and are not intended to be a description of the role in terms of responsibilty and duties.