UCL Career Frameworks


Operations Management - grade 7

Example job roles: HR/Research/Finance/Departmental Administration; Facilities Support; Office/Lab Management

Level: Independent    


Activities and responsibilities likely to be required when working at this level

  • Managing people and resources 
  • Leading on small projects
  • Working independently 
  • Taking responsibility for decisions 
  • Providing advice and information on policy, process and regulations including implementation 
  • Acting as a point of escalation
  • Triage of issues
  • Planning and managing day to day work of a team or area 
  • Anticipating issues and monitoring progress against the set plan
  • Building and maintaining relationships with UCL colleagues and external stakeholders 
  • Sharing good practice and enable smooth running of your areas of responsibility

Personal and professional development

Development options to consider when working towards this level

Learning on the job

  • Project work
  • Creating and managing project related budgets 
  • Supervising staff 
  • Analysing information
  • Report writing and data analysis 
  • Secondments
  • Undertake public speaking and presenting 
  • Reviewing, advising on and improving processes and procedures 
  • Build a greater cultural/audience awareness.

Learning from others  

  • Join a Community of Practice 
  • Attend relevant UCL wide forums 
  • Develop awareness of the HE operating environment through networking, external events and undertaking own CPD
  • Build a network amongst peer group; speaking to your manager and peers

Formal learning

  • Project and financial management training 
  • Fundamentals of management training
  • National Examination Board in Occupational Safety and Health (NEBOSH) training 
  • Plan for additional relevant training, 
  • Possible membership with relevant professional bodies, e.g. Association of University Administrators (AUA), Chartered institute of Personnel Development (CIPD), Association of Research Managers and Administrators (ARMA)

* You may wish to explore the listed formal training themes / topics on LinkedIn Learning.

Transferable skills and competencies

UCL uses the Universal Competency Framework (UCF) to discuss transferable skills. Find out more details on the framework.

Working with people

  • Understanding others
  • Adapting to the team
  • Building team spirit
  • Recognising and rewarding contributions
  • Listening
  • Consulting others
  • Communicating proactively
  • Showing tolerance and consideration
  • Showing empathy
  • Supporting others
  • Caring for others
  • Developing and communicating self-knowledge and insight


  • Analysing and evaluating information.
  • Testing assumptions and investigating.
  • Producing solutions.
  • Making judgements.
  • Demonstrating systems thinking

Developing results and setting customer expectations

  • Focusing on customer needs and satisfaction.
  • Setting high standards for quality.
  • Monitoring and maintaining quality.
  • Working systematically.
  • Managing quality processes.
  • Maintaining productivity levels
  • Driving projects to success.



      UCL Ways of Working

      These describe expected behaviours in line with UCL culture and values.  For Ways of Working indicators and steps to development please refer to the Ways of Working website

      • Career Pathway roles are indicative and are not intended to be a description of the role in terms of responsibilty and duties.