UCL Career Frameworks


Operations Management - grade 5/6

Example job roles: This covers a broad range of roles delivering general administrative and operational support.

Level: Developing/Skilled  


Activities and responsibilities likely to be required when working at this level

  • Providing front of house service and general office administration support
  • Using face-to-face, phone and email communication, escalating appropriately
  • Coordinating and administering basic finance processes (e.g. raising agreed Purchase Orders and Inter Departmental Transfers (IDTs)
  • Supporting financial reporting
  • Additional responsibility and proactivity around taking action where required

*Roles within a medical/science and engineering settings could include additional duties such as; providing a service to laboratories on a day to day basis; awareness of health and safety issues.


Personal and professional development

Development options to consider when working towards this level

Learning on the job

  • Familiarity with UCL regulations.
  • Relevant experience delivering customer service support.
  • An ability to work in other areas or teams
  • Reviewing, advising on and improving processes and procedures.

Learning from others  

  • Work shadowing; joining a Community of Practice (CoP).
  • Connecting with peers and colleagues from other teams.
  • Receiving mentoring support or obtaining feedback from your manager and peers.

Formal learning

  • General MS Office applications.
  • Health and Safety training (e.g. Fire Evacuation Marshall (FEM), Emergency First Aid at Work (EFAW)
  • Finance and HR training.
  • Website content management training.
  • Data reporting.
  • And other relevant UCL systems training.

* You may wish to explore the listed formal training themes / topics on LinkedIn Learning.

Transferable skills and competencies

UCL uses the Universal Competency Framework (UCF) to discuss transferable skills. Find out more details on the framework.

Following instructions and procedures

  • Following directions.
  • Following procedures.
  • Time keeping and attending.
  • Demonstrating commitment.
  • Showing awareness of safety issues.
  • Complying with legal obligations.

Working with people

  • Understanding others.
  • Adapting to the team.
  • Building team spirit.
  • Recognising and rewarding contributions.
  • Listening.
  • Consulting others.
  • Communicating proactively.
  • Showing tolerance and consideration.
  • Showing empathy.
  • Supporting others.
  • Caring for others.
  • Developing and communicating self-knowledge and insight.

Achieving personal work goals

  • Achieving objectives.
  • Working energetically and enthusiastically.
  • Pursuing self-development.
  • Demonstrating ambition.

UCL Ways of Working

These describe expected behaviours in line with UCL culture and values.  For Ways of Working indicators and steps to development please refer to the Ways of Working website

Career Pathway roles are indicative and are not intended to be a description of the role in terms of responsibilty and duties.