UCL Career Frameworks


Operations Management

The Operations Management Careers Framework takes you from administrative support roles to Director or Chief Operating Officer.

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What is Operations Management?

Operations Management involves the delivery of a range of core administrative services to a department or team. Typically, these services include HR, Finance, IT, Estates and Facilities and Office Management but they can also extend to Communications, Marketing, Teaching, Research and Enterprise functions for more senior roles. The overall aim is to ensure that the day-to-day operations and resources are managed effectively, and the services are integrated and aligned with UCL’s academic mission.

It is essential that managers in this area possess strong people management skills, as well as the ability to build and manage a range of stakeholder relationships at a varying levels of seniority.

A manager in this domain would also be responsible for some, or all, of the following: resource management; oversight, development and implementation of operational policies, procedures and processes; strategic oversight, planning and leadership in relation to operational functions.

A key aspect of Operations Management involves working in partnership with the different areas to deliver various aspects or elements of services or processes. This includes bringing together different communities to work towards a common goal or vision whether groups are based in centralised roles or locally in Faculties, Departments and Divisions.

Role Profiles 

Career case study

Katy Hamilton

Katy Hamilton

Faculty Operations Manager

Meet Katy

Wing Chau

Dr Wing-Chau Tung

Institute Manager and Co-Chair Equality Challenge Team

Meet Wing-Chau 

Manpreet Karir

Manpreet Karir

Finance and Operations Administrator

Meet Manpreet