Operations Management - grade 8

Experiences

Activities and responsibilities likely to be required when working at this level

• Providing leadership support and advice to a team or teams
• Influencing and implementing strategy and long term goals 
• Planning; responsibility for communications within a team/area 
• Managing significant budgets and resources 
• Able to use workforce planning to identify recruitment and talent needs within area
• Accountable for service delivery
• Providing outreach support in the form of presentations
• Running workshops 
• Deputising for senior managers
• Awareness of internal and external risks and issues that may affect area of work
• Leading on projects
• Advising senior management on operational issues
• Providing and analysing management information
• Contributing to the development and implementation of departmental strategic operating plans
• Promote and enable collaboration across service areas
• Facilitating staff development

Personal and professional development

Development options to consider when working towards this level

Learning on the job

• Leading projects/project management
• Budget management 
• People management
• General planning and evaluation
• Getting high performance from the team 
• Writing proposals/ reports for various audiences including senior management

Learning from others  

• Mentoring/managing staff
• Setting up a small working group 
• Representation at working group meetings
• Taking a lead role in a Community of Practice
• Networking and building relationships with senior colleagues
• Presenting and/or delivering training, attending conferences
• Obtaining 360 degree feedback from your manager

Formal learning

• Leadership/management 
• Training; project/programme
• Management training
• Qualification or membership from a professional body

* You may wish to explore the listed formal training themes / topics on LinkedIn Learning.

Transferable skills and competencies

UCL uses the Universal Competency Framework (UCF) to discuss transferable skills. Find out more details on the framework.

Leading and Supervising

• Providing direction and co-ordinating action
• Supervising and monitoring behaviour
• Coaching. Delegating. Empowering staff
• Motivating others. Developing staff
• Identifying and recruiting talent

Deciding and Initiating Action

• Making decisions 
• Taking responsibility
• Acting with Confidence 
• Acting on own initiative
• Taking action
• Taking calculated risks

Persuading and influencing

• Making an impact
• Shaping conversations
• Appealing to emotions
• Promoting ideas
• Negotiating and gaining agreement
• Dealing with political issues

UCL Ways of Working

These describe expected behaviours in line with UCL culture and values.  For Ways of Working indicators and steps to development please refer to the Ways of Working website.