Frequently Asked Questions
Got a question for one of our students?
If your question is not answered below, please contact us through Graduate Admissions.
Postgraduate Offer Holder FAQs
- Can I have a hard copy version of my offer letter?
We are unable to issue hard copy offer letters. However, a PDF copy of your offer letter should be available to you on the offer page of your applicant portal. If it is not available, please contact us.
- Can I change my mode of attendance?
If you wish to change your mode of attendance, please submit a request with Graduate Admissions. Please ensure that you are only requesting to change to a mode of attendance which is available. You can check this by visiting the prospectus page of your chosen programme of study.
- I have received an offer but would prefer to study on a different programme at UCL. Is it possible to transfer my offer to another programme of study?
It is not possible for you to transfer your offer to another programme. If you would like to be considered for another programme of study, you will need to apply for that programme separately. Please check programme application deadlines in the prospectus.
- Can I delay the start date of my research degree?
If you need to delay the start date of your research degree offer, please contact the academic department directly to discuss this further. Once this has been agreed, the academic department should inform their colleagues in the Graduate Admissions Office so that your offer can be updated.
- What is the deadline for accepting my offer?
If the offer letter gives a specific date to respond by, you must respond to your offer by that date, otherwise your offer will be automatically withdrawn.
If the offer letter asks you to respond within 4 weeks please try to do so. If a response cannot be provided in 4 weeks please respond as soon as you are able to.
If no deadline or timeline is indicated in your offer letter, there is no fixed deadline as such, although we would like decisions to be made as soon as possible. This will allow us to prepare for your arrival at UCL and ensure that you receive all the necessary communications you need in preparation to begin your studies at UCL.
If you are expecting to start your studies in September or October, and you receive your offer after the 30th June and your offer letter does not give a specific date to respond by we strongly encourage you to respond within 2 weeks and no later than the start date of your programme.
However, if you will be applying for a student visa, you should aim to accept your unconditional offer as soon as possible to allow enough time for your CAS number to be issued (you will need this in order to apply) and for your visa application to be processed. We cannot prepare your CAS until you have formally accepted your unconditional offer.
- How do I accept my offer?
You must accept your offer by going to the offer page of your applicant portal. We cannot accept written confirmation of your acceptance via email.
- When do I need to respond to my postgraduate offer?
If your offer letter states a deadline for acceptance please make sure you make your decision before the deadline date. If your offer letter does not state a particular deadline, UCL asks that you respond to this offer of admission within four weeks as this will help us in planning for the current year. If you wish to take longer to decide you do not need to contact us to ask for an extension.
- I haven’t accepted my offer yet, can I upload my documents to clear my condition(s)?
You will need to accept your offer to be able to upload your documents. You can upload additional documents by logging into your applicant portal. You can login using the username and password that you used to register for the application system.
Please note that you are only able to upload documents less than 5 MB in size and in the file formats .doc, .docx, .jpg or .pdf. Please note that .pdf documents are preferred.
If you are unable to upload a document it may be that you are using an invalid file format or that the item is too large.
Once you have navigated to where the document you want to upload lives you must also press the Upload button. If you have found the document but not uploaded it, it will appear like this:
Once you have uploaded it the display will change to:
If you do not have the option to upload a document, please call us on +44 (0)20 8059 0939 and ask for your Applicant Portal to be opened to upload a required document.
If you are uploading a document to clear your condition please remember:
• Only submit a new document once. Duplicates will slow down the process. Please be patient and wait for a decision.
• Only upload documents that we have asked for. Additional irrelevant documents will slow or processes down.
• Do not email your documents to us. You must upload them through your applicant portal.
- I am intending to accept an offer elsewhere, do I need to let you know?
If you are intending to decline your offer please let us know via the offer page of your application portal if you will be declining your offer to study with us.
- How do I know if my offer is conditional?
The offer page of your applicant portal and your offer letter will clearly outline if your offer is conditional and what conditions you will need to meet.
- How do I provide evidence to meet my conditions?
You will be able to upload the documentary evidence to meet the conditions of your offer through the Document Uploads section of your applicant portal. Please note that we cannot accept documents provided by offer holders through email. If you do not have access to the Document Uploads section, please contact us.
The Graduate Admissions Office processes thousands of documents between June and September and we ask for your patience as we may not be able to update your application immediately. Once we have reviewed the documents you have uploaded, we will either update your portal with a final decision or contact you to inform you of how we will proceed.
your offer to study with us.
- Can my University send my final transcript directly to UCL?
If you would like to send your transcript to us securely through your University’s transcript service, please provide the email address email@example.com. Please note that this email address can only be used to provide transcripts directly from your University.
- What happens if I have not met the conditions of my offer?
If you hold a degree condition and have not met the condition of your offer please upload evidence of your degree and final grade to the applicant portal so that we can review them.
If you did not meet the English language requirement of your offer, we may be able to consider your scores if they meet the UCL Standard level in full. If you have test scores that meet the UCL Standard level in full, please upload your test report so that it can be reviewed. UCL cannot consider English language test scores which do not meet the UCL Standard level.
Please be aware that this will be considered by the academic department, and therefore it may take a little while for a final decision to be made.
We ask that you do not contact us to ask for an update regarding the conditions of your offer, we will update your applicant portal or contact you via email once we have reviewed your documents and have an update for you.
- My grades may be affected by either missing courses or being taught by distance learning. What account will you take of this?
If you will be unable to provide evidence of meeting the condition(s) set out in your offer letter because your institution is unable to provide your final classification or award, please contact us through your applicant portal. If you have not met the academic conditions of your offer, please upload your results to the application portal and we will assess your results.
If you have further information to provide, please complete the contact form.
- When is the deadline for meeting any conditions of my offer?
In order to ensure that conditional offer holders receive all of the information needed to successfully begin their studies at UCL, we strongly encourage that you provide documentary evidence to clear your condition(s) by the 16th September 2022. However, you will need to take into consideration factors such as the time it takes to apply for a student visa, should you require one. As such we advise that you provide the documents to clear your conditions as soon as you can.
Accepted English language test providers often see a peak in test bookings between May and September, we strongly encourage applicants who need to take a UCL accepted English language test to book a test as soon as possible.
Starting outside of September/October
You have until the formal start date of your programme, unless stated otherwise in your offer letter, to satisfy your condition(s). However, you will need to take into consideration factors such as the time it takes to apply for a student visa, should you require one. It would then be advisable to clear the conditions of your offer as soon as you are able, to allow a sufficient period of time for your documents to be reviewed, the visa to be obtained, for any issues that occur to be resolved, and for travel to the UK.
We advise that you provide the documents to clear your conditions as soon as you are able to.
- What happens if I do not pay in full by the deadline?
If full payment is not received by the specified deadline, UCL reserves the right to withdraw the offer of admission. If UCL intends to withdraw an offer, the offer holder will be sent an email notification by Graduate Admissions shortly after the payment deadline. If the tuition fee deposit is paid in full during that period the offer will not be withdrawn for non-payment.
- How do I pay my tuition fee deposit?
You can make the payment via the Financial Deposit section of your applicant portal. The Financial Deposit section will also provide you with confirmation of your payment.
You must make the payment through Financial Deposit section of your applicant portal.
The UCL online payment service should only be used if someone is paying on your behalf.
- I have a scholarship; am I exempt from paying the tuition fee deposit?
If you have been awarded funding (in the form of an acceptable studentship, scholarship or sponsorship) and that is sufficient to cover the Tuition Fee Deposit in full we will be able to consider exempting you from paying the tuition fee deposit. You will need to submit a request at firstname.lastname@example.org. Your request must include a formal, dated letter of award from the funding body on its letter head and signed by an authorised officer of the funding body specifying the name of the Offer Holder and programme of study. We cannot accept requests for exemption without supporting documentation.
- I am applying for a scholarship; can my deadline be extended until I receive my scholarship decision?
If you have an application for appropriate funding pending, and you will not receive a decision before your tuition fee deposit deadline, UCL may consider extending the deadline for you. You will need to submit a request at email@example.com. When submitting your request you must provide evidence of the application for funding in the form of a formal letter or email from the funding the document must include the name of the offer holder, the scholarship applied for and, if possible, the expected date of decision. Should UCL agree to extend the deadline, full payment must be made by the extended deadline or exemption agreed.
- How do I provide UCL with my scholarship award letter?
Once you have received your scholarship award letter, please send it to firstname.lastname@example.org, clearly stating your applicant ID with the subject line “Scholarship Award Letter”.
- How do I request an exemption or an extension to the deadline of my deposit payment?
To check if you are able to extend the deadline, please read Section 5 of the deposit policy. If one of the categories applies to you, please contact us and state:
Your student number
The name of your programme
The relevant evidence you are uploading to your enquiry
- How do I appeal my fee status?
Once UCL gives its definitive assessment, which will be outlined in either your offer letter or correspondence following the completion of a fee status questionnaire, you have three months to appeal in writing. Please complete the contact form if you would like to appeal your fee status.
Appeals are handled by the Director of Access and Admissions who will communicate the appeal decision to you in writing. The final right of appeal is to the Registrar and must be made within three months of the initial appeal decision.
If the fee status is undetermined at the start of your studies, UCL policy is to invoice at the Overseas fee rate. Should you subsequently be re-assessed as eligible for UK fees the appropriate refund of fees would be made.
- When should I pay my fees?
When you need to pay your fees depends on when your programme starts and your mode of attendance. For more information, please visit our When to pay your fees webpage.
- Can I get a tuition fee invoice?
An automated official UCL tuition fee payment receipt will be emailed within two working days of your payment being entered into UCL’s system. The email will be sent to a student's UCL email account and to any alternative email account entered during the payment process. Enrolled students can also print receipts and invoices through Portico.
Postgraduate Deferrals FAQs
- Is a deferral allowed for my programme?
Please go to our deferring your graduate taught offer webpage for more information about UCL’s deferral policy.
- I deferred my offer to September 2023 but wish to start this year, what should I do?
If you have already deferred your offer but would now like to start this year you will need to contact the academic department directly to check if a place is still available for you. If they are happy for your offer to be reinstated this year the academic department will need to inform Graduate Admissions directly.
- I deferred from September 2021 to September 2022, can I defer again to start in September 2023?
An application cannot be deferred twice. Applicants wanting to defer for two years must re-apply and be considered as a new application in competition with other applicants.
- I am an international student and need a student visa to study in the UK. When will my CAS be issued (Confirmation of Acceptance for Studies)?
We usually start to contact Offer-Holders in late Spring/Early summer and start to issue CAS numbers shortly after.
From end of May, please accept as soon as possible but ideally by mid May, then email can be sent with task to complete.
If you intend to renew passport do not complete the task.
International students holding an unconditional offers: Please ensure that you have updated your student visa information through your UCL online portal so we can process your application as quickly as possible.
International students holding a conditional offer: You will be asked to confirm that the details we hold about you on record are correct. If anything is incorrect or missing you will be asked to supply this information. Upon receipt of your responses and once your offer is unconditional firm, UCL will aim to issue your CAS as soon as we can.
- Do I require a visa to study at UCL?
If you are UK national, Republic of Ireland national, a citizen of a Crown Dependency or have Pre-settled or Settled status you will not require a visa to study at UCL.
Most other students will usually require a student visa to study at UCL if they are coming to study in the UK for more than 6 months. However, a number of different UK visas will still allow you to study in the UK so please visit our student visa webpages to check which visa you will need.
- My programme is less than 6 months in duration. What visa will I need?
The standard visitor visa can be used for those coming to the UK for short periods of study (up to 6 months). Details of how to apply for a standard visitor visa can be found on our visas and immigration webpages.
- How do I apply for a student visa?
You can only apply for a student visa once you hold an unconditional offer. For more information about applying for a student visa please visit our Visas and Immigration webpages.
- I have been asked to confirm my details in order to receive a CAS number, but I am applying for a new passport, what should I do?
If you have been asked to confirm your details in order to receive a CAS but intend to renew your passport before applying for your visa please do not complete the task until you have received your new passport.
- Will the two-year post-study work visa be in effect next year? (Graduate Immigration Route)
On 11 September 2019 the UK Government announced the creation of a new immigration route which will enable international students to remain in the UK for two years after they have completed their studies.
The Graduate Route will be available to international students who have successfully completed a degree at undergraduate level or above at a Higher Education Provider with a track record of compliance and who have a valid student visa at the time of application.
The new route will be launched in the summer of 2021, meaning that any eligible student who graduates in the summer of 2021 or after will be able to apply for the route. This includes students who have already started their programme and therefore includes students that started in the 2020/21 academic year. Read more about immigration and visas here.
The Graduate Route will replace the Doctorate Extension Scheme visa once it comes into effect.
Further information about the new visa route can be found on the UCL Graduate Route page.
Please ensure that you are aware of the latest travel rules and regulations on our International Students pages.
- Can you put me in touch with other new students on my programme?
You’ll have plenty of opportunities to meet students from your programme as well as other programmes during the Enrolment and Freshers week. You may also wish to search for UCL Freshers 2022 groups on Facebook.
- Does UCL provide an airport pickup service?
UCL does not offer airport pick up as London is well-served by transport links and UCL is located in the Bloomsbury district at the very centre of London. There are easy connections to UCL from London’s global hub airports at Heathrow, Gatwick and Stansted and you will find that London’s extensive public transport system is convenient and easy to use.
- In relation to Covid-19, are there any health-related requirements and will I have to quarantine on arrival in the UK?
It's important that students are aware of the rules and regulations regarding international travel. Please go to our International Students webpages for full details.
- What support can you offer to students coming from UK ‘red list’ countries who will need to quarantine upon arrival in the UK?
Currently, everyone planning to travel to the UK, whether vaccinated or not, must still follow the travel rules.
For students joining us in Term 1 of the 21/22 academic year, if you are travelling from a red list country and therefore required to self-isolate in a quarantine hotel upon arrival in the UK, we will offer you financial support.
UCL will provide a £500 contribution to your quarantine costs. You will be entitled to apply for this grant once you have completed your quarantine stay and enrolled at UCL.
An online application form has been be made available on the Fees and Funding pages, which also contains further information on application and payment.
UCL’s International Student Support webpages have more information on the advice and support available as you prepare to arrive to London, as well as orientation activities available to you as a new or returning international student.
Rules for entering the UK changed on 4 October 2021. For the most up to date information regarding these, please see the Preparing to arrive in England - Travel advice pages.
- What safety measures have been put in place on campus to protect the health of the students and staff?
For the most up-to-date guidance on safety, please see Keeping safe on campus.
Pre-enrolment and Enrolment
- What is pre-enrolment?
Pre-enrolment allows you to confirm that the information we hold about you and your programme is correct. This includes your personal details and information about your programme itself and your fees.
If everything is correct, you’ll also have a chance to pay your fees online (or confirm sponsorship if applicable).
You can easily complete pre-enrolment online on your phone or laptop – it only takes a few minutes to complete.
As part of pre-enrolment, you’ll also be asked to accept a number of academic and financial regulations, data protection statements, and to confirm your membership with Students’ Union UCL.
- When do I complete pre-enrolment?
When pre-enrolment is available for your programme, you’ll receive an invitation email with a link for you to start the process.
This email can only be sent once you've accepted your offer and met any conditions. For further information about the pre-enrolment process, please see UCL’s new students pages.
Invitations will be sent from mid-August. Where possible please complete your pre-enrolment prior to the start date of your programme.