Programme Administration - grade 8

Experiences

Activities and responsibilities likely to be required when working at this level

• Leading and managing the administration of multiple programmes
• Providing line management for teams and acting as a point of escalation
• Reviewing and developing the quality of the service to promote best practice, overseeing the design of programme-related procedures and policies
• Thorough understanding of regulation and legislation within and outside of UCL – communicating these to senior staff, and informing/influencing UCL policy and regulations
• Skilled user of IT programme systems (e.g. Moodle, CMIS and Portico)
• Managing varied activities to support and plan programmes including serving on committees, overseeing timetabling, programme events and organisation around assessments
• Overseeing collection of key student data (e.g. attendance) and acting as liaison point for central professional services
• Authorising student fees on student information system
• Recruitment of student demonstrators/teaching assistants to modules
• Work closely with the programme director and senior staff to deliver QA processes (e.g. ASER and IQR), ensuring compliance with approval processes as part of the academic review, making necessary amendments and programme changes
• Overseeing student load exercise; overseeing Postgraduate Research support where applicable
• Building and maintaining effective professional relationships with senior academic staff and external contributors to the programme
• Acting to ensure consistency across the departments from Faculty perspective.

Personal and professional development

Development options to consider when working towards this level

Learning on the job

• Develop the ability to deal with more complicated or difficult student cases/issues
• Gain experience of complex workload management, especially with multiple priorities
• Gain experience of managing people, including overseeing the work of a medium to large team
• Applying regulations in complicated cases
• Influencing decision-making – balancing needs and priorities.

Learning from others  

• Active participation in relevant forums and communities, contributing to their development (e.g. present at the TA conference, develop workshops)
• Be a mentor
• Be a member of a community of practice.

Formal learning

• HEA Fellowship and/or Certified Member of the Association of Learning Technology (CMALT)
• Finance and HR Systems (e.g. MyFinance/Axiom, SiP)
• Management skills e.g. dealing with difficult people
• Project management training
• Personal skills development (e.g. resilience, team working/personal effectiveness).

* You may wish to explore the listed formal training themes / topics on LinkedIn Learning.

Transferable skills and competencies

UCL uses the Universal Competency Framework (UCF) to discuss transferable skills. Find out more details on the framework.

Coping with pressure and setbacks

• Coping with pressures.
• Showing emotional self-control.
• Balancing work and personal life.
• Maintaining a positive outlook.
• Handling criticism.

Adapting and responding to change

• Adapting.
• Accepting new ideas.
• Adapting interpersonal style.
• Showing cross-cultural awareness.
• Dealing with ambiguity.

Deciding and initiating action

• Making decisions.
• Taking responsibility.
• Acting with confidence.
• Acting on own initiative.
• Taking action.
• Taking calculated risks.

UCL Ways of Working

These describe expected behaviours in line with UCL culture and values.  For Ways of Working indicators and steps to development please refer to the Ways of Working website.